Director Delivery Services

• Feb 2023 - Present

Senior Resource Manager

• Oct 2022 - Feb 2023

Resource Manager

• Jan 2022 - Oct 2022

HCSC Resource Manager, XLOS

• Aug 2018 - Jan 2022

-Develop and maintain relationships with XLOS leaders, managers and associates across Canada-Negotiate resolutions for staffing conflicts on Inventory counts with RM leaders, managers and associates across Canada- Provide and lead staffing solutions on Inventory counts to engagement teams across Canada (including incoming Global counts) Assurance-Compile and evaluate reports for monthly utilization rates, forecast variances, office budgets and workload management data - Act and lead as the local Subject Matter Expert (SME) for the in-house planning & scheduling software, its integration with our programs XLOS.- Represent Resource Management on a XLOS Canada level by participating in local town-halls, manager meetings, and social/alumni events- Working Closely with local RM, National and Global teams to achieve local business results in reporting, staffing, L&D, leaves of absence, local in house software and integrations.- Providing training, guidance and lead a team of three individuals- Work closely with Global counterparts in regards to processes, updates and team solutions for Inventory counts, leaves, policies. Show less

Resource Specialist/Manager

• Aug 2010 - Aug 2018

-Develop and maintain relationships with audit engagement leaders, managers and associates to achieve continuity and suitable skill-set allocation on client engagements-Negotiate resolutions for staffing conflicts with engagement leaders and managers-Provide staffing solutions to engagement teams that yield high utilization rates, and improve budget metrics-Compile and evaluate monthly utilization rates, forecast variances, office budgets and workload management data -Support career development of our client servicing staff members by strategically building their client portfolio towards their goals and aligning them with the appropriate coaching-Act as the local Subject Matter Expert (SME) for the in-house planning & scheduling software- Represent Resource Management on a local level by participating in local town-halls, manager meetings, and social/alumni events- Working Closely with Partners and City Leader to provide yearly Profit Plan- Helping to obtain productivity & workload management targets for the Calgary office. Do this through Utilization/chargeable hr targets, headcount planning, approval of vacation and monitoring workloads- Providing training and guidance to resource Co-ordinator, CAA and L&D Cordinator- Working closely with HR on hiring (relating to the CSS module) and employee relations Show less

Client Account Associate & L&D Specialist

• Aug 2010 - Apr 2011

• Booking and coordinating L&D events• Maintaining L&D database with class lists, course credits, compliance• Managing course announcements• Liaison between National and Associates• Creating contracts and billing for L&D events• Maintaining and updating documentation for various clients(bank confirmations, engagement letters• Utilizing the PJET system by imputing budgets• File Management by indexing and organizing paper files, providing access to files• Working in Aura system to ensure the deliverables are correct• Initiating and monitoring drafting of audit plans, audit committee reports and other correspondence• Maintaining client relationships Show less

Project Manager

• Aug 2005 - Apr 2010

• Responsible for planning, managing and marketing new projects, including several websites for clients • Work within a team setting to deliver a high quality end product for clients • Manage overall scope and budgets for client websites and software • Assist in gathering client business requirements for new dental/medical software • Provide in person and web-conference client training for software system • Assist in creating, writing and editing software user manuals and audio/visual presentations • Work with team to seek out efficiencies in overall process (for example, bundling website options, streamlining software testing processes) • Work with account team to forecast and manage budgets Show less

President

• May 2003 - Jun 2005

Ran a board of directors for a housing co-op governed by the rules and regulations of Canda Housing. Co-ordinated housing subsidy and worked withe government officials to obtain money to run the housing co-op. • Managing the office environment with the accountant. • Managing small group of Board members to set budgets for the year. • Creating and distributing meeting minutes, procedures and policies. • Attending Political meetings to obtain money for the co-op including Regina housing Authority • Collaborating with Social Services and Canada Housing Authority to allocate and distribute Low income housing allowances, based on low income provision guidelines established by the government of Saskatchewan Show less