Billing Administrator

• May 2020 - Present

E-Billing Clerk

• Oct 2017 - Apr 2020

Submit CMS bills & credit notes electronically on different types of e-billing software on a daily basis. Liaising with staff members, partners & e-billing clients. Attend to all e-billing queries. Obtain e-billing certificates & set up accounts for new e-billing clients. Credit control & debt collection of e-billing clients. Reconciliation statements, refunds & write-offs on e-billing clients. General account maintenance on e-billing clients. Processing and maintaining a record of all e-billing associated costs. Opening and sorting of daily incoming mail. Assist with ad-hoc duties. Debtors Master Maintenance. Capturing of vendor invoices to the correct legal matters on the accounting system timeously, to reflect the correct creditor liability. Prepare WIP reports for secretaries. Verifying banking details on all invoices. Ensuring that all client payment terms are honoured allocated to me. Attending to the emails in the E-billing group email box. Preparing reports for partners if required. Show less

Team Leader

• Nov 2013 - Sep 2017

Works independently, assist clients in all queries to ensure our relationship is being maintained between the organizations. Listens constructively to the team and to the clients of the results that the team is charged with delivering. Provides guidance, instruction, direction and leadership to a group of other individuals (the team) for the purpose of achieving a key result. Do reporting on a monthly and weekly basis not only for the clients but for management meetings as well. Attend meetings with our clients on a monthly basis to ensure performance is met. Upload Invoices and pay over schedules on a weekly basis. Oversee a small team of Client Liaison Officers , Work closely with Senior Management , Provides any training that team members need , Communicate clear instructions to team members , Listens to team members' feedback , Monitor team members' participation to ensure the training they providing is being put into use, and also to see if any additional training is needed , Ensures client requests are responded to in a timely fashion , Make sure all Clients complaints are addressed and handled professionally, leaving the Client with a positive resolution.Maintain client feedback requests and documentation. Show less

Team Leader

• Nov 2013 - Nov 2014

Works independently, assist clients in all queries to ensure our relationship is being maintained between the organizations. Listens constructively to the team and to the clients of the results that the team is charged with delivering. Provides guidance, instruction, direction and leadership to a group of other individuals (the team) for the purpose of achieving a key result. Do reporting on a monthly and weekly basis not only for the clients but for management meetings as well. Attend meetings with our clients on a monthly basis to ensure performance is met. Upload Invoices and pay over schedules on a weekly basis. Oversee a small team of Client Liaison Officers , Work closely with Senior Management , Provides any training that team members need , Communicate clear instructions to team members , Listens to team members' feedback , Monitor team members' participation to ensure the training they providing is being put into use, and also to see if any additional training is needed , Ensures client requests are responded to in a timely fashion , Make sure all Clients complaints are addressed and handled professionally, leaving the Client with a positive resolution.Maintain client feedback requests and documentation. Show less

Customer Service Consultant

• Apr 2013 - Nov 2013

Booking e-mails and telephonic collections, Resolving queries generating quotes for international & domestic shipments Liaising with other departments e.g. Operations Assisting with all duties that has been given by Management and giving timeous feedback , general Administration. Dealing with agents on a daily basis with regards to deliveries. Booking e-mails and telephonic collections, Resolving queries generating quotes for international & domestic shipments Liaising with other departments e.g. Operations Assisting with all duties that has been given by Management and giving timeous feedback , general Administration. Dealing with agents on a daily basis with regards to deliveries.

Client Liaison Relationship (Senior Clerk)

• Jul 2011 - Apr 2013

Work directly with the clients (Banks), assist the Clients with all type of queries such as the debtor Accounts, meet expectations, Do reporting on a monthly and weekly basis, Organizes golf days and events. Upload Invoices and pay over schedules on a weekly basis . monitored and responded to emails or Incoming Calls , maintained high-level professional communication skills and demonstrated a working knowledge of all systems used by the client based ,resolved problems , provided administrative support ,prepared training material . Show less

Legal Secretary

• Sep 2010 - Jul 2011

Answering the phones and assist debtors Telephonically, filing, draw up legal documents, Such as Statements, stop letters, paid up letters, Consent to rescission of judgment letters etc. Assist our clients with debtor queries such as bank Queries to meet expectations. Working with banks Such as African bank, Capitec bank, Absa etc. Conducting research in legal matters , Understand the basics of a number of court documents, such as summons and legal documents , Arranged for the filing of court documents , worked on spread sheets and other office-related letters . Show less

Debt Recoverer

• Nov 2009 - Apr 2010

Debt Collecting, Soft Collection Operator , Target Driven , Negotiation: Worked with debtors to start some sort of payment plan , Performed various Debt Collector administrative duties , Followed up on promise to pay and payment commitment accounts to ensure a positive resolution and client satisfaction , Meet monthly collection goals as assigned by management . Debt Collecting, Soft Collection Operator , Target Driven , Negotiation: Worked with debtors to start some sort of payment plan , Performed various Debt Collector administrative duties , Followed up on promise to pay and payment commitment accounts to ensure a positive resolution and client satisfaction , Meet monthly collection goals as assigned by management .

Receptionist/Admin Clerk

• Mar 2008 - Oct 2008

Receiving guests. Typing of documents. Receive calls. Keep record of all calls made. Note down & give messages Receiving & sorting of correspondences. Order stationary on a weekly basis. Receiving guests. Typing of documents. Receive calls. Keep record of all calls made. Note down & give messages Receiving & sorting of correspondences. Order stationary on a weekly basis.