Population Health Manager/Clinical Educator

• Mar 2022 - Present

Working in the Compliance, Quality, and Risk department to manage Value-Based Care agreements. Foster relationships with insurance payers and continually seek out opportunities for additional VBC agreements and contract enhancements. Monitor incidents and help assess and mitigate organizational risk through leadership and staff education and training. Identify performance improvement opportunities and develop action plans to address. Assist in and lead quality improvement activities. Oversee all population health initiatives, develop population health management plan for practice. Enhance staff knowledge and productivity surrounding population health initiatives, closing care gaps, providing proactive care, and being patient-centric. Led all clinical activities and initiatives for practice’s NCQA Patient-Centered Medical Home application for recognition and was able to play key role in getting from 0% transformed to 100% transformed and officially recognized as a NCQA PCMH within first 8 month of employment. Serve as Athena EHR expert and support the Informatics Analyst initiatives by proving clinical perspective and bridge gap between clinical practice and analytic work.

Improvement Advisor

• Nov 2021 - Mar 2022

Facilitate Quality Assurance and Performance Improvement initiatives for three communities (Grants, Socorro and Albuquerque). Identify areas of opportunity to improve performance in overall processes and systems on a company level. Form and lead performance improvement teams throughout the scope of the care and services provided at each location. Facilitate ongoing education to community leadership and frontline staff. Analyze data and metrics relating to quality of care and services provided and present this information in an understandable manner across the organization. Drive and lead initiatives to ensure staff are competent and confident in providing care and services across the continuum. Identify, assess, and mitigate clinical risk through incident monitoring and review, chart review, staff and leadership education, and customer service recovery efforts.

Center Nurse Executive

• May 2021 - Oct 2021

Supervise all nursing and ancillary clinical staff in the provision of care to skilled and long-term care population within the center. Facilitate staff education and competencies. Oversee all clinical orientation processes including licensed nurses, certified medication aides and nursing assistants. Oversee day to day operations. Facilitate positive working relationships between clinical staff and ancillary departments. Assist in the management of departmental and center level budgets and HPPD. Help lead and facilitate Quality Assurance and Performance Improvement initiatives and drive related processes in the center. Monitor clinical risk, review and investigate incidents, and lead risk mitigation efforts in the clinical department.

Clinical Risk Manager

• Apr 2019 - May 2021

Work with center-based and regional leadership to mitigate clinical risk. Aide leadership in navigating through complex clinical situations. Reduce risk of litigation to center and its staff, as well as the region, through education and mentoring fall prevention methods, wound prevention and exemplifying accurate and appropriate patient and family interactions. Analysis of data and identification of trends and areas for improvement. Chart review. Serve as a mentor in root cause analysis determination for identified opportunities for improvement. Facilitation of ongoing education to nursing staff throughout the company/U.S. on defensible documentation practices.

Pre/Post Surgical Services Nurse Manager

• Apr 2017 - Apr 2019

Supervise all staff in the preadmission testing, pre-op and PACU departments. Oversee day to day operations. Facilitate positive working relationships between department staff, OR personnel, surgeons and anesthesiologist. Manage departmental budgets and FTEs. Update and maintain departmental policies and standards of care. Facilitate all staff education and competencies. Lead all on-boarding and orientation processes. Implement and model lean management process.

Clinical Nurse Expert

• Sep 2016 - Apr 2017

Facilitate nursing education for pre-admissions testing, pre-op and PACU areas. Aid in new employee orientation. Provide refresher education for current staff. Keep nursing staff current on required departmental and facility educational requirements and aid in policy development and implementation.

Nursing Adjunct

• Jun 2015 - Aug 2016

Nursing Adjunct

• Mar 2015 - Aug 2016

Correctional Nurse

• Mar 2015 - Aug 2016

Registered Nurse

• Apr 2013 - Mar 2015

Neurology-Brain and Spine Institute Neurology-Brain and Spine Institute

Registered Nurse

• Jul 2012 - Apr 2013

GI/Endoscopy Center

Registered Nurse

• Nov 2011 - Jul 2012

Pulmonary/Pulmonary Step Down

Registered Nurse

• Jul 2011 - Nov 2011

Med-surg/Post-Partum/Emergency

Certified Nursing Assistant

• May 2008 - Jun 2011