Experience

Alternative Community Resource Program, Inc

• United States
• Mental Health Care
• 1 - 100 Employee

• Family Based Mental Health Therapist (Mental Health Worker)

  • Oct 2019 - Present

  • Provide intensive in-home/school/community therapy services to families with children at risk for out of home placement using the Ecosystemic Structural Family Therapy (ESFT) model, in addition to other therapeutic treatment modalities • Develop individualized treatment plans and goals for each family; ongoing monitoring and review of progress towards goals • Developing and implementing individualized crisis plans • Implementing interventions consistent with treatment plan goals while working in non-traditional settings • Maintaining documentation include progress notes, assessment tools, communication with MCO (Managed Care Organization), etc. • Provide on-call crisis services as needed Show less



The Bair Foundation

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Family Advocate

  • Jul 2018 - Dec 2019

  • Provide supervision as required/indicated by the court for sibling groups or parent-child(ren) groups • Following indications by the court to ensure safety • Providing parenting education, including in vivo skill application • Work with families within the home setting to provide placement stability services, preventing foster care placements/removal from home • Development and monitoring of treatment plan goals, individualized for each child/family • Ongoing collaboration/coordination with other providers such as Children and Youth Services, biological parents, foster parents, family court, etc. Show less



PerformCare®

• United States
• Mental Health Care
• 1 - 100 Employee

• Grievance Coordinator

  • Dec 2012 - Apr 2018

  • Process all complaints and grievances, ensure their completion in a manner which meets all mandated requirements while maintaining objectivity. Processing includes all levels of complaints and grievances, coordination of all meetings, ensuring proper committee representation, facilitation of proceedings, processes leading to resolutions, obtaining proper clinical notes and other materials. • Ensure members are aware of their rights throughout the complaint and grievance process and provide assistance to the member and/or treatment team. • Identify service quality issues. • Facilitate grievance meetings by phone and face to face. • Maintain compliance with federal, state and local regulations as well as other regulatory requirements relative to complaint and grievance operations such as NCQA, Appendix H and Act 68. • Ability to understand clinical information in the data system and interpret information within the clinical record in order to appropriately and thoroughly process the grievance and complaint. • Ensure accurate complaint and grievance data entry and adhere to all PerformCare documentation requirements. • Ability to research and clarify complex circumstances to facilitate appropriate dispute resolutions. • Review complaints and grievances to identify indications of alleged or suspected fraud and abuse and refer immediately. • Review member’s record for identification of quality indicators which may impact the grievance or complaint process. Coordinate with the assigned Clinical Care Manager, Quality Improvement Specialist and/or Supervisor, Complaint & Greivance for follow up. • Knowledgeable of all PerformCare policies and processes, NCQA and State regulations to ensure accurate information is relayed to providers, families, the community and members through the complaint and grievance process. • Responsible for on call duties to process expedited grievances and ensure required timeframes are met. Show less



Pennsylvania Army National Guard

• Beaver Falls, PA

• Operator/Supervisor

  • Oct 2002 - Oct 2014

  • Supervised two teams of signal/communication equipment operators and equipment valued at over $1 million • Acted as Platoon Sergeant for approximately 2 years, responsible for 4 teams of operators/equipment • Participated in Hurricane Katrina relief, G20 Summits and Presidential inaugurations • Various awards including Humanitarian Service and several Army Achievement Medals • Received Honorable Discharge at completion of contract with rank of Sergeant • Supervised two teams of signal/communication equipment operators and equipment valued at over $1 million • Acted as Platoon Sergeant for approximately 2 years, responsible for 4 teams of operators/equipment • Participated in Hurricane Katrina relief, G20 Summits and Presidential inaugurations • Various awards including Humanitarian Service and several Army Achievement Medals • Received Honorable Discharge at completion of contract with rank of Sergeant



Chartiers Mental Health

• Bridgeville, PA

• Residential Treatment Program Specialist

  • Sep 2011 - Nov 2012

  • Diversion and stabilization program for adults offering short-term intensive treatment in a residential setting, including a partial hospitalization day program component • Alternative setting to emergency hospitalization and serves those needing assistance in transitioning from hospital to community living (step down) • Development, completion and implementation of Residential Service Plan, including unique and personalized individualized goals • Provide individual and group instruction in activities of daily living to residents. • Assistance and instruction of completion of Activities of Daily Living • Dispensing of prescribed medications and completion of medication counts. • Coordination with other service providers • Completion of Functional Assessment, Crisis Plan, Group Progress Notes and Individual Daily Progress Notes Show less



Turtle Creek Valley MH/MR Inc.

• • Jan 2009 - May 2010

  • Specialized Service Coordination (Case Management) Services for individuals ages 18-25• Assisting individuals in transitioning from children’s services to adult services• Assess consumer needs through utilization of a strengths assessment and review of clinical and social information• Develop, prepare and implement a Comprehensive Blended Service Coordination Service Plan• Monitor all services received, review cases, meet with consumer’s family and significant others, clinicians, advocates, attorneys and attend client staffing in or out of the office• Ensure consumer’s needs are met through utilization of natural supports (family, friend), community and generic services and specialized services (MH/MR, OVR, D&A)• Investigate new resources and communicate with providers of prospective resources as a liaison and advocate on behalf of the consumer• Provide on call crisis intervention services Show less

• • May 2008 - Jan 2009

  • Assisted individuals ages 18-25 residing in a Mental Health Community Residential Rehabilitation Group Home with activities of daily living• Implementation of individual goal plans• Completion of direct care duties, including assisting individuals in learning skills for independent living (e.g. laundry, budgeting, personal/grocery shopping, meal preparation, etc.)• Facilitated wrap-up and activity groups• Completion of medication passes and medication counts