Experience

Zycron

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Training And Development Consultant

  • Feb 2022 - Present



EdgeRock Technology Partners

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Training And Development Consultant

  • Mar 2021 - Feb 2022

  *Core Member of the Pennsylvania Gas Works C2M Training Team *Developed C2M end user training modules and reference guides for various business areas *Core Member of the Pennsylvania Gas Works C2M Training Team *Developed C2M end user training modules and reference guides for various business areas



Sure Power Consulting

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Training Consultant/Organization Readiness Specialists

  • Oct 2020 - Feb 2021

  *Member of the Washington Sanitation Suburban Commission (WSSC) Organization Development Workgroup Team. Manage and Prioritize C2M/MWM defect tickets submitted to the technical team for system release determination. *Sent weekly status communications to the technical team for defect updates and scoring prioritization *Attended weekly Organization Development Workgroup meetings, responsible for scoring/ranking incident tickets and prioritizing these items on a weekly spreadsheet to be sent out to the technical team and stakeholders. *Responsible for documenting technical C2M/MWM Release Notes in a business user format (End User Functional Notes) *Facilitated training to the client on End User Functional Notes for understanding of various items to be included within upcoming releases. This included an explanation of the issue, the resolution and business impact. *Developed various job resources for the client to assist with understanding C2M and business processes. Show less



AAC Utility Partners, an E Source Company

• United States
• Utilities
• 1 - 100 Employee

• Training And Development Consultant

  • Dec 2019 - Oct 2020

  Member of the Nashville Electric Service Encompass C2M Training Team *Developed end user training modules and deliverables for various business areas *Provided C2M knowledge transfer sessions for the client business trainers *Responsible for facilitating end user training for various business areas Member of the Nashville Electric Service Encompass C2M Training Team *Developed end user training modules and deliverables for various business areas *Provided C2M knowledge transfer sessions for the client business trainers *Responsible for facilitating end user training for various business areas



Sure Power Consulting

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Training Consultant

  • Nov 2018 - Nov 2019

  *Core Member of the Washington Sanitation Suburban Commission (WSSC) Project One C2M Training and Implementation Team *C2M functional SME for end user roadshows *Participated in DR(drastic recovery) activities, managed RAID tickets and admin of project status Developed end user training manuals and deliverables for the Customer Service business areas *Facilitated ORT, pilot, end user and refresher training for the Customer Service and Billing business areas *Provided C2M floor captain/forward deployed hypercare support for the Customer Service and Billing business areas during the stabilization phase after Go Live *Provided post go live refresher training for the Customer Service Department Show less



J.Y. Legner Associates, Inc.

• Staffing and Recruiting
• 1 - 100 Employee

• Support Analyst

  • May 2018 - Oct 2018

  *Utilized a combination of database systems knowledge and analytical skills to support achievement of end-user objectives for the Louisville Gas & Electric Company *Assisted in coordinating the development of Cascade-based analyses associated with business initiatives that often involve equipment maintenance triggers based on asset health indicators *Worked closely with IT to accurately communicate functional needs, problems, issues, and enhancements that require IT assistance *Monitored Cascade business processes and asset health data in accordance with the Transmission Substation Inspections & Conditioned Based Maintenance Program *Capable of assisting with the preparation of training material pertaining to Cascade processes and tools *Effectively communicated with clients, peers and management by blending functional and technical content into verbal and written communications, focusing on the business benefit and/or impact of the proposed action *Assisted Substation Engineers with capital project work order execution and documentation including creating commissioning work orders, creating substation and equipment locations, recording asset nameplate data and test results Show less



ECCO Select

• IT Services and IT Consulting
• 100 - 200 Employee

• Quality Assurance Tester

  • Jan 2018 - Mar 2018

  * Member of the KCPL One CIS Project team, testing application security for CC&B/MDM/ODM Applications *Hands on experience with CC&B/MDM Application *Executed test cases for application security in MDM/ODM *Executed test scripts for User Acceptance Testing (UAT) * Member of the KCPL One CIS Project team, testing application security for CC&B/MDM/ODM Applications *Hands on experience with CC&B/MDM Application *Executed test cases for application security in MDM/ODM *Executed test scripts for User Acceptance Testing (UAT)



V-Soft

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support Consultant

  • Jul 2017 - Dec 2017

  *Supported Local Delivery Agents through the implementation of General Electrics (GEA Delivers) new Oracle EBS system *Traveled to various client locations and offered 1:1 go live support and training to the local delivery agents *Provided onsite inventory research support and assisted with inventory reconciliation efforts using the GEA Oracle EBS system at various state sites for local delivery agents *Provided EBS product research on customer appliance orders for various inventory organization sites Show less



Prithibi Consulting Services

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Functional System Tester

  • Oct 2016 - Apr 2017

  *Performed work in relation to the Oracle ERP CC&B implementation at the Departments of Water for the counties of Kauai and Maui, HI *Created and executed CC&B system test cases for Customer Service, Credit & Collections, Remittance & Meter Management *Provided functional business support as a SME with the business areas. *Created & executed test cases for Oracle products such as CC&B, Service Cloud, Billing Insight & Field Services Management for implementation at the Department of Water for the counties of Kauai and Maui, HI *Provided CC&B system defect support work for the counties of Kauai & Maui through the use of the company’s Atlassian Cloud (Jira) System *Performed work at Guam Power and Water Authority as needed by Prithibi Consulting LLC *Provided Oracle CC&B ERP system defect support work for Guam Power and Water Authority through the use of the company’s Atlassian Cloud(Jira) System *Provided CC&B system refresher training to Guam Power and Water Authority Customer Service and Collections Representatives Show less



Louisville Water Company

• United States
• Utilities
• 200 - 300 Employee

• CCB System Specialist

  • Jan 2011 - Sep 2016

  *Core team member of the CC&B Training and Implementation Team *Facilitated end user CC&B training to company employees within various business areas *Facilitated end user CC&B cross training to MSD (Metropolitan Sewer Department) Customer Service Representatives on LWC Customer *Maintained & updated the company’s online Help & Manual training resource OPSS (Online Performance Support System) *Utilized Issue Tracker to provide support and provide resolution for end user issues in CC&B *Created and executed UAT test cases for Customer Service, Credit & Collections and Remittance *Developed procedural work documents and reference material for Customer Service, Collections & the Remittance business areas for the newly implemented CC&B system *Provided functional business support as a SME with various business areas *Assisted with the process and review of system design documents *Provided post go live support for various business areas *Conducted New Hire & Emergency Winter training for the Customer Service, Remittance and the Credit & Collections Departments *Updated the training manual and policies for the company's ECIS legacy system *Served as a System Advisory Council Team member which was made up of representatives of the business, designed to provide guidance & assistance to the Director in support of a collaborative, participative, customer focused and efficient work environment. *Established new service, generated service transfers, and cancellation orders for water account holders. Show less