Cassandra Collins

Head of Customer Success at Overgrad
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Contact Information
us****@****om
(386) 825-5501
Location
Minneapolis, Minnesota, United States, US

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Experience

    • United States
    • Education Administration Programs
    • 1 - 100 Employee
    • Head of Customer Success
      • Oct 2021 - Present

      Create and implement systems, procedures, and resources to wow our customers and help them meet their goals, while streamlining our internal workflows. Embracing our company value of humble/hungry/smart in decision making, problem solving, prioritization, and development of my team. Continuously increase customer retention over three school years, surpassing 100% ARR for 2023-24.

    • Customer Success Lead
      • Mar 2021 - Dec 2021

      We equip counselors with the data and tools necessary to empower student choice and increase postsecondary access. I help our customers get the most out of Overgrad, allowing them to focus their time on what matters most: students.

    • United States
    • Primary and Secondary Education
    • 300 - 400 Employee
    • Senior Manager of College Initiatives
      • Jul 2019 - Mar 2021

      Greater Denver Area Create and execute vision for the strategic use of data to inform equitable college advising. Design, build, and implement data analyses systems and tools across the network. Develop campus-based College Success leaders to enhance a data-driven practice. Expand and oversee network-wide concurrent enrollment offerings. Oversee and support implementation of staff and student-facing college success resources. Develop and support campus-based leaders to design equitable grading… Show more Create and execute vision for the strategic use of data to inform equitable college advising. Design, build, and implement data analyses systems and tools across the network. Develop campus-based College Success leaders to enhance a data-driven practice. Expand and oversee network-wide concurrent enrollment offerings. Oversee and support implementation of staff and student-facing college success resources. Develop and support campus-based leaders to design equitable grading practices.

    • Director of College Success
      • Jun 2017 - Jul 2019

      Greater Denver Area Piloting role at the Green Valley Ranch High School Campus focusing on: Establishing a school college-going culture that is centered on core values that ultimately shows deep care for each student and staff member, and holds each student and staff member to the highest level of accountability. Creating a professional learning community in which teachers regularly collaborate to reflect on and refine college-going culture and practices at the school using achievement data, student work… Show more Piloting role at the Green Valley Ranch High School Campus focusing on: Establishing a school college-going culture that is centered on core values that ultimately shows deep care for each student and staff member, and holds each student and staff member to the highest level of accountability. Creating a professional learning community in which teachers regularly collaborate to reflect on and refine college-going culture and practices at the school using achievement data, student work, and their own observations/experiences. Ensuring effective communication with families with respect to student academic performance, programs, and college-going best practices. Designing and implementing systems that “sweat the small stuff,” maximize the college-going programmatic goals of the school, and are scalable as the school grows. Recruiting, hiring, and managing college success team Collaborating with DSST Home Office to create network-wide standards, curriculum documents; network-wide new college team professional development; school-specific new and returning college professional development.

    • United States
    • Education Administration Programs
    • 100 - 200 Employee
    • Assistant Principal of College Access
      • Jun 2016 - Jun 2017

      Establish best practices for high school college access programming for all three high schools in network Design multi-grade advisory model, provide feedback on advisory lesson plans, and coach teachers in delivery Create and maintain partnerships with colleges, support programs, and community organizations Plan and execute lessons for Senior Seminar to support seniors in college matriculation; 100% applied to college, 58% accepted to college (as of 12/14/2016)

    • Assistant Principal: STEM Instruction
      • Jul 2015 - Jun 2016

      Support and coach math and science teachers grades 9-11 through classroom observations, data analysis meetings, material review and creation, planning and delivering school and network-based professional development, and targeted walkthroughs Oversee college readiness team with a network liaison via bi-weekly meetings and check-ins Design and implement school-wide and student-specific, data-driven interventions with MTSS team and content teachers Collaborate with AP of Humanities on… Show more Support and coach math and science teachers grades 9-11 through classroom observations, data analysis meetings, material review and creation, planning and delivering school and network-based professional development, and targeted walkthroughs Oversee college readiness team with a network liaison via bi-weekly meetings and check-ins Design and implement school-wide and student-specific, data-driven interventions with MTSS team and content teachers Collaborate with AP of Humanities on school-wide culture of achievement and academics Manage department chairs and oversee grade-level and department meetings on a monthly basis

    • Assistant Principal of School Culture
      • Aug 2014 - Jun 2015

      Greater Denver Area Create and maintain school-wide systems for tier I behavior management in classrooms and hallways, including positive and negative consequence protocol, school store, and restorative-based in school reflection center Collect and analyze data regarding school-wide use of behavior systems to ensure fidelity and consistency across classrooms Create and implement targeted tier II strategies for students that consistently fail to meet school-wide expectations Observe classrooms and… Show more Create and maintain school-wide systems for tier I behavior management in classrooms and hallways, including positive and negative consequence protocol, school store, and restorative-based in school reflection center Collect and analyze data regarding school-wide use of behavior systems to ensure fidelity and consistency across classrooms Create and implement targeted tier II strategies for students that consistently fail to meet school-wide expectations Observe classrooms and provide feedback, specifically to support teachers struggling with behavior management Coordinate meetings between students, parents, and school-staff to support school-based interventions and school staff to ensure school-based interventions are successful

    • College Advisor
      • Jun 2014 - Aug 2014

      Denver, Colorado

    • United States
    • Education Administration Programs
    • 700 & Above Employee
    • College Readiness Teacher
      • Jul 2013 - Jun 2014

      Brooklyn, NY Adapt curriculum for, and teach, College Readiness, a course focused of SAT vocabulary attainment, soft skills (e.g. time management, backwards planning, and professionalism), and college knowledge Build partnerships with national and local universities and companies to match all eighty-three scholars with a summer program aligned with individual grades, behavior, and interests Solicit reserved spots and funding for summer programs from partners for all scholars Partner with feeder… Show more Adapt curriculum for, and teach, College Readiness, a course focused of SAT vocabulary attainment, soft skills (e.g. time management, backwards planning, and professionalism), and college knowledge Build partnerships with national and local universities and companies to match all eighty-three scholars with a summer program aligned with individual grades, behavior, and interests Solicit reserved spots and funding for summer programs from partners for all scholars Partner with feeder middle schools to inform parents about the matriculation process through planned events for parents and students; create admissions goals based on backwards planning and financial projections for upcoming school year Design, market, and oversee community-wide “Day of Service” events; track scholar completion of required service hours Show less

    • United States
    • Education Administration Programs
    • 700 & Above Employee
    • Corps Member Advisor
      • Mar 2013 - Jul 2013

      Greater Atlanta Area Ensured students in corps member classrooms are getting a supportive, high-quality summer school experience through daily analysis of student performance with corps members Observed corps members’ classroom teaching and providing feedback and/or coaching aligned with the Teaching As Leadership framework through weekly debrief conversations focused on execution and planning Developed/adapted and executed strong corps member-facing sessions related to appropriate daily/weekly… Show more Ensured students in corps member classrooms are getting a supportive, high-quality summer school experience through daily analysis of student performance with corps members Observed corps members’ classroom teaching and providing feedback and/or coaching aligned with the Teaching As Leadership framework through weekly debrief conversations focused on execution and planning Developed/adapted and executed strong corps member-facing sessions related to appropriate daily/weekly content Managed multiple projects for multiple people in a fast-paced environment

    • 2011 Corps Member
      • May 2011 - May 2013

      In the classroom, I teach remediated science to 11th and 12th graders in a Title 1 school. I design the curriculum and assessments for all courses and serve on an Advanced Placement Program committee for the school. As a Corps Member, I work alongside thousands of others (alumni, current corps members and community members) to serve students in high need areas in Metro Atlanta.

    • United States
    • Financial Services
    • 1 - 100 Employee
    • Science Teacher
      • Aug 2011 - May 2013

      Teach general education earth systems and physical science as well as inclusion earth systems Member of the Positive Behavior Intervention Team as the Behavior Specialist Provide school-wide professional development on Common Core Standards as designed by Fulton County Member of Literacy Team, which developed literacy strategies and scaled roll out across content

    • United States
    • E-Learning Providers
    • 1 - 100 Employee
    • Dream Team Teacher
      • 2012 - 2012

    • Coordinator of Psychological Health and Well-Being
      • Jul 2010 - May 2011

      I designed and implemented a standardized protocol to address psychological needs of PLC scholars. In this I provided recommendations and resources for students at different levels of the program. I also wrote and received a grant for this work.

    • United States
    • Higher Education
    • 700 & Above Employee
    • Research Assistant
      • Aug 2009 - May 2011

      I worked in a social psychology lab and a clinical psychology lab. In Leaf Van Boven's lab, I designed my own thesis experiment investigating empathic embarrassment and collected and analyzed data. As an RA in Sona Dimidjian's lab, I helped collect data with undergraduate participant pools and organized Mindfulness Based Cognitive Therapy sessions for an adult study. I coded and analyzed data for both labs.

Education

  • University of Colorado Boulder
    Bachelor of Arts (B.A.), PSYCHOLOGY
    2007 - 2011
  • University of Colorado at Boulder
    BA, Psychology
    2007 - 2011

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