Experience

Retail Management Solutions, LLC

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • May 2018 - Present

  Helping independent retail pharmacy customers to replace and upgrade hardware/software POS options. Managing credit card processing conversions for customers, and mediating between processors and merchants. Communicating with customers to help determine the best combination of hardware/software for their business. Advocating for our customers to help them be the most profitable in their field. Building relationships with customers to show them that there is somebody on their side. Helping independent retail pharmacy customers to replace and upgrade hardware/software POS options. Managing credit card processing conversions for customers, and mediating between processors and merchants. Communicating with customers to help determine the best combination of hardware/software for their business. Advocating for our customers to help them be the most profitable in their field. Building relationships with customers to show them that there is somebody on their side.



Lineage Logistics

• United States
• Transportation, Logistics and Storage
• 700 & Above Employee

• Customer Service Representative

  • Mar 2007 - Apr 2018

  Scheduling inbound and outbound trucks for a busy warehouse, Checking inventory and making sure that every order had proper amounts or replacements. Customer relations regarding orders, and scheduling. Completing Bill of Ladings for outgoing shipments, and checking in the trucks delivering to our facility. Preparing documents for export containers, and dealing with the customers (and sub-customers) to make sure they had the correct product with proper export seals, temperature recording devices and paperwork. Show less