Experience

BRADSHAW DESIGNS

• United States
• Design Services
• 1 - 100 Employee

• Operations

  • Oct 2020 - Present



Gehan Homes

• United States
• Real Estate
• 200 - 300 Employee

• Purchasing Agent

  • Dec 2019 - Aug 2020



Architectural Granite and Marble

• United States
• Building Materials
• 1 - 100 Employee

• Branch/Operations Manager

  • Nov 2018 - Dec 2019

  Overseeing and maintaining customer service and the operations of the facility in accordance with Company policies and procedures and to ensure that every customer receives outstanding customer service. Responsibility includes overall facility maintenance, safety program compliance, warehouse operations, inventory control, deliveries/logistics, facility expenses and sales support and day-to-day supervision of assigned personnel. -Ensure Company safety program compliance including… Show more Overseeing and maintaining customer service and the operations of the facility in accordance with Company policies and procedures and to ensure that every customer receives outstanding customer service. Responsibility includes overall facility maintenance, safety program compliance, warehouse operations, inventory control, deliveries/logistics, facility expenses and sales support and day-to-day supervision of assigned personnel. -Ensure Company safety program compliance including training new and existing employees in standard operating procedures and proper safety methods. -Ensure proper maintenance of facility, equipment, and tools, to Company standards and OSHA compliance (forklifts, clamps, rigging, A-frames, etc.) -Work cohesively with sales department to maximize the efficiency of personnel, company owned trucks and deliveries. - Ensure delivery schedules meet the needs of both internal and external customers - Coordinate and maintain transfers between locations. - Maintain feasible routes for all trucks to ensure timely delivery of product to customers. - Ensure proper documentation of all material claims and damage. - Ensure accurate and timely customer order processing and completion -Ensure all customer, supplier, and vendor interaction meets Company standards - Ensure personnel are appropriately trained and effectively using Stone Profits System as required. - Responsible for all aspects of inventory management - Ensure appropriate communications on container unloading and inventory levels - Ensure container updates occur as required - Ensure constant contact updates of all new material arrivals - Ensure inventory is organized in all customer display areas - Perform inventory audits and cycle counts - Ensure Fleet Operations are compliant with Company policy and government regulations including FMCSA and DOT - Complete and approve payroll documentation for personnel and drivers. Show less Overseeing and maintaining customer service and the operations of the facility in accordance with Company policies and procedures and to ensure that every customer receives outstanding customer service. Responsibility includes overall facility maintenance, safety program compliance, warehouse operations, inventory control, deliveries/logistics, facility expenses and sales support and day-to-day supervision of assigned personnel. -Ensure Company safety program compliance including… Show more Overseeing and maintaining customer service and the operations of the facility in accordance with Company policies and procedures and to ensure that every customer receives outstanding customer service. Responsibility includes overall facility maintenance, safety program compliance, warehouse operations, inventory control, deliveries/logistics, facility expenses and sales support and day-to-day supervision of assigned personnel. -Ensure Company safety program compliance including training new and existing employees in standard operating procedures and proper safety methods. -Ensure proper maintenance of facility, equipment, and tools, to Company standards and OSHA compliance (forklifts, clamps, rigging, A-frames, etc.) -Work cohesively with sales department to maximize the efficiency of personnel, company owned trucks and deliveries. - Ensure delivery schedules meet the needs of both internal and external customers - Coordinate and maintain transfers between locations. - Maintain feasible routes for all trucks to ensure timely delivery of product to customers. - Ensure proper documentation of all material claims and damage. - Ensure accurate and timely customer order processing and completion -Ensure all customer, supplier, and vendor interaction meets Company standards - Ensure personnel are appropriately trained and effectively using Stone Profits System as required. - Responsible for all aspects of inventory management - Ensure appropriate communications on container unloading and inventory levels - Ensure container updates occur as required - Ensure constant contact updates of all new material arrivals - Ensure inventory is organized in all customer display areas - Perform inventory audits and cycle counts - Ensure Fleet Operations are compliant with Company policy and government regulations including FMCSA and DOT - Complete and approve payroll documentation for personnel and drivers. Show less



Triton Stone Group

• United States
• Wholesale Building Materials
• 100 - 200 Employee

• Tile Specialist - Senior Consultant

  • Aug 2015 - Aug 2018

  At Triton, my individual responsibilities consisted of meeting a number of clients each day and introducing them to the process of undergoing a remodel/new construction. I’d asses their style, general budget, overall goals, and help them select the best route for their project. It is very important to get to know your client to ensure they stay with you throughout the entire process. From there, I’d help select all tile, sinks, faucets, plumbing, cabinet fixtures, ect. Once full house… Show more At Triton, my individual responsibilities consisted of meeting a number of clients each day and introducing them to the process of undergoing a remodel/new construction. I’d asses their style, general budget, overall goals, and help them select the best route for their project. It is very important to get to know your client to ensure they stay with you throughout the entire process. From there, I’d help select all tile, sinks, faucets, plumbing, cabinet fixtures, ect. Once full house selections have been made, I then create the relationship with the builder on the job and keep them updated with quotes/sale orders. When a relationship is created with a builder, it is my main goal to achieve all of their business. I do my best to incorporate whatever tools I have to sell the most product possible. If I do not know about a product, I research and practice it on my on until I have mastered it in order to use in future sales. I set very high expectations for sales and continue to meet and exceed them. Being a Tile Specialist at Triton also came with teaching my team about the best installation methods per NTCA/ANSI guidelines. The more my team knows, the more they sell. Show less At Triton, my individual responsibilities consisted of meeting a number of clients each day and introducing them to the process of undergoing a remodel/new construction. I’d asses their style, general budget, overall goals, and help them select the best route for their project. It is very important to get to know your client to ensure they stay with you throughout the entire process. From there, I’d help select all tile, sinks, faucets, plumbing, cabinet fixtures, ect. Once full house… Show more At Triton, my individual responsibilities consisted of meeting a number of clients each day and introducing them to the process of undergoing a remodel/new construction. I’d asses their style, general budget, overall goals, and help them select the best route for their project. It is very important to get to know your client to ensure they stay with you throughout the entire process. From there, I’d help select all tile, sinks, faucets, plumbing, cabinet fixtures, ect. Once full house selections have been made, I then create the relationship with the builder on the job and keep them updated with quotes/sale orders. When a relationship is created with a builder, it is my main goal to achieve all of their business. I do my best to incorporate whatever tools I have to sell the most product possible. If I do not know about a product, I research and practice it on my on until I have mastered it in order to use in future sales. I set very high expectations for sales and continue to meet and exceed them. Being a Tile Specialist at Triton also came with teaching my team about the best installation methods per NTCA/ANSI guidelines. The more my team knows, the more they sell. Show less



The Tile Shop

• United States
• Retail
• 700 & Above Employee

• Sales and Design Consultant

  • Jan 2014 - Aug 2015

  The Tile Shop was a rigorous academy that taught me all modern installation methods of tile. There, I learned about all types of underlayments and design principles. I dealt with “take-offs” and helped customers calculate how many square feet of material they needed for their job. I also prepared hand sketched designs for installers and helped organize overall layout for projects. This job helped me gain familiarity with all types of projects; from decorating a plate, to tiling… Show more The Tile Shop was a rigorous academy that taught me all modern installation methods of tile. There, I learned about all types of underlayments and design principles. I dealt with “take-offs” and helped customers calculate how many square feet of material they needed for their job. I also prepared hand sketched designs for installers and helped organize overall layout for projects. This job helped me gain familiarity with all types of projects; from decorating a plate, to tiling commercial buildings. Being the team lead entailed helping other reps close sales, teaching customer service etiquette, and educating others on products they were not comfortable with. Show less The Tile Shop was a rigorous academy that taught me all modern installation methods of tile. There, I learned about all types of underlayments and design principles. I dealt with “take-offs” and helped customers calculate how many square feet of material they needed for their job. I also prepared hand sketched designs for installers and helped organize overall layout for projects. This job helped me gain familiarity with all types of projects; from decorating a plate, to tiling… Show more The Tile Shop was a rigorous academy that taught me all modern installation methods of tile. There, I learned about all types of underlayments and design principles. I dealt with “take-offs” and helped customers calculate how many square feet of material they needed for their job. I also prepared hand sketched designs for installers and helped organize overall layout for projects. This job helped me gain familiarity with all types of projects; from decorating a plate, to tiling commercial buildings. Being the team lead entailed helping other reps close sales, teaching customer service etiquette, and educating others on products they were not comfortable with. Show less



maurices

• United States
• Retail
• 700 & Above Employee

• Assistant Store Manager

  • Mar 2013 - Jan 2014

  Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Here, I trained new employees on company customer service policies, service level standards, and SOPs. Directed and supervised associates, engaged in sales, inventory-tracking and reconciling cash receipts. Opened and closed the store, which included making bank deposits. I became comfortable with leading a team and creating an enjoyable working environment for all. This was also my… Show more Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Here, I trained new employees on company customer service policies, service level standards, and SOPs. Directed and supervised associates, engaged in sales, inventory-tracking and reconciling cash receipts. Opened and closed the store, which included making bank deposits. I became comfortable with leading a team and creating an enjoyable working environment for all. This was also my introduction to the ability to genuinely help people through empathy and quality listening skills. This store closed in Uvalde due to lease issues. Show less Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Here, I trained new employees on company customer service policies, service level standards, and SOPs. Directed and supervised associates, engaged in sales, inventory-tracking and reconciling cash receipts. Opened and closed the store, which included making bank deposits. I became comfortable with leading a team and creating an enjoyable working environment for all. This was also my… Show more Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Here, I trained new employees on company customer service policies, service level standards, and SOPs. Directed and supervised associates, engaged in sales, inventory-tracking and reconciling cash receipts. Opened and closed the store, which included making bank deposits. I became comfortable with leading a team and creating an enjoyable working environment for all. This was also my introduction to the ability to genuinely help people through empathy and quality listening skills. This store closed in Uvalde due to lease issues. Show less