Manager of Customer Success

• Apr 2021 - Present

Enterprise Customer Success Team Lead

• Jun 2019 - Apr 2021

Customer Success Team Specialist

• Jul 2017 - Jun 2019

Business Development Associate

• Apr 2017 - Jul 2017

Sales Development Representative Intern

• Nov 2016 - Apr 2017

- Called 70+ trial clients a day: answered logistical questions about the software, provided technical support, and assisted with data imports.- Converted ~15% of new trial sign ups to paying customers.- Performed product demos.- Prospected for new customers via email campaigns, LinkedIn, and cold calls to set meetings for Account Executives.- Answered inbound phone calls from customers and prospects to troubleshoot their problems, make their trials a success, and close business.- Collaborated with colleagues in developing a knowledge base as a resource for our customers to get answers to their questions.- Participated in, and administered sales training.- Managed customer setups by walking them through integrating their Salesforce instance with the Badger products and acquisition.- Worked to reduce churn rate turnover from 3% to 2.5%. Show less

Host

• Jul 2015 - Dec 2015

- Welcomed guests, monitored open dining sections, estimated wait times for guests, monitored guest wait list, booked reservations, and ensured that the needs of the guests were met. - Answered front desk telephone. - Mapped out the floor plan for large group parties. - Welcomed guests, monitored open dining sections, estimated wait times for guests, monitored guest wait list, booked reservations, and ensured that the needs of the guests were met. - Answered front desk telephone. - Mapped out the floor plan for large group parties.

Festival Director

• Nov 2014 - May 2015

- Oversaw festival events and activities with fellow co-directors. - Recruited and trained around 300 volunteers to work during the festival. - Led weekly volunteer meetings. - Worked with UC Davis administrators to ensure that all safety measures were met. - Oversaw festival events and activities with fellow co-directors. - Recruited and trained around 300 volunteers to work during the festival. - Led weekly volunteer meetings. - Worked with UC Davis administrators to ensure that all safety measures were met.

Sports Nutrition Intern

• Jan 2015 - Mar 2015

- Worked with other interns in developing sports nutritional educational materials (handouts, menu plans, posters, Dining Commons tours, etc.). - Instructed classes for the Intercollegiate Athletic teams at UC Davis. - The Intercollegiate Athletics at UC Davis published all handouts and other education materials created while participating in the internship. - Worked with other interns in developing sports nutritional educational materials (handouts, menu plans, posters, Dining Commons tours, etc.). - Instructed classes for the Intercollegiate Athletic teams at UC Davis. - The Intercollegiate Athletics at UC Davis published all handouts and other education materials created while participating in the internship.

Student Intern for Sutter Hospital Dietitian

• Jan 2015 - Mar 2015

- Assisted in a weekly behavioral weight management class lead by a dietitian. - Checked patients into class, weighed and recorded patient’s weekly weight and physical activity. - Assessed patient’s weekly food journals and determined patient’s caloric needs using Basal Energy Expenditure and physical activity. - Assisted in a weekly behavioral weight management class lead by a dietitian. - Checked patients into class, weighed and recorded patient’s weekly weight and physical activity. - Assessed patient’s weekly food journals and determined patient’s caloric needs using Basal Energy Expenditure and physical activity.

Intern

• Jan 2015 - Mar 2015

- Assisted with planning, development, and implementation of various health campaigns. - Developed educational and promotional materials. - Researched and disseminated new research, articles and literature via a monthly newsletter, web and other electronic communications. - Assisted with planning, development, and implementation of various health campaigns. - Developed educational and promotional materials. - Researched and disseminated new research, articles and literature via a monthly newsletter, web and other electronic communications.

President

• Jan 2014 - Dec 2014

- Led and directed the Executive Council.- Led all chapter meetings.- Served as Chairman of Program Council and of the Judiciary Board.- Responsible for the general supervision and health of the chapter. - Set strategies for achieving chapter goals and objectives in collaboration with the Chapter Advisor. - Represented the chapter at university and Panhellenic meetings. - Attended Alpha Phi's International Convention and was a voting delegate. - Conducted annual reports and submitted them to Alpha Phi International in a timely manner. Show less

Vice President of Programming and Education

• Jan 2013 - Dec 2013

- Led and directed the Programming and Education Department and held regular meeting with officers within the department. - Served on the Executive Council and Program Council. - Collaborated with officers in the Programming and Education department to help plan and execute educational programs and events. - Oversaw Programming and Education budget and made sure expenses were kept within budget. - Ensured Event Planner Forms were completed and submitted in a timely manner. - Conducted annual reports and submitted them to Alpha Phi International in a timely manner. Show less

Panhellenic Delegate

• Jan 2012 - Dec 2012

- Attended all chapter, executive, and Panhellenic meetings. - Informed the chapter of Panhellenic events happening on campus as well as other important information from Panhellenic. - Represented Alpha Phi at Panhellenic meetings and events.

Resident Advisor

• Sep 2012 - Jun 2013

- Acted as a liaison between residents and student housing. - Collaborated with other staff members to create programming events for residents. - Mediated conflict and enforced policies, performed on-call and on-duty responsibilities, and completed required weekly paperwork and rounds. - Acted as a liaison between residents and student housing. - Collaborated with other staff members to create programming events for residents. - Mediated conflict and enforced policies, performed on-call and on-duty responsibilities, and completed required weekly paperwork and rounds.