Cassandra Nugent
Telco Carrier, 3rd Party Vendor and Partnerships Manager at Lumea- Claim this Profile
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Bio
Chantelle Demian
Dynamic, talented, hard working and a great person to have on your Team. Cassandra’s energy and drive would benefit any Team that was lucky to have her.
LinkedIn User
In the years that Cassandra worked on our wholesale mobile product she was a force for the good of the customer and achieved this in many ways. Cass developed a strong single point of truth for customer documentation and drove for quality and consistency. Cass was also a fearless advocate for the customer and provided information that customers wanted but were otherwise not getting. Where there were contractual or product limitations however Cass also had no problem defending these requirements where necessary. In the B2B space if you have complex or technical products Cassandra is an awesome marketing manager.
Chantelle Demian
Dynamic, talented, hard working and a great person to have on your Team. Cassandra’s energy and drive would benefit any Team that was lucky to have her.
LinkedIn User
In the years that Cassandra worked on our wholesale mobile product she was a force for the good of the customer and achieved this in many ways. Cass developed a strong single point of truth for customer documentation and drove for quality and consistency. Cass was also a fearless advocate for the customer and provided information that customers wanted but were otherwise not getting. Where there were contractual or product limitations however Cass also had no problem defending these requirements where necessary. In the B2B space if you have complex or technical products Cassandra is an awesome marketing manager.
Chantelle Demian
Dynamic, talented, hard working and a great person to have on your Team. Cassandra’s energy and drive would benefit any Team that was lucky to have her.
LinkedIn User
In the years that Cassandra worked on our wholesale mobile product she was a force for the good of the customer and achieved this in many ways. Cass developed a strong single point of truth for customer documentation and drove for quality and consistency. Cass was also a fearless advocate for the customer and provided information that customers wanted but were otherwise not getting. Where there were contractual or product limitations however Cass also had no problem defending these requirements where necessary. In the B2B space if you have complex or technical products Cassandra is an awesome marketing manager.
Chantelle Demian
Dynamic, talented, hard working and a great person to have on your Team. Cassandra’s energy and drive would benefit any Team that was lucky to have her.
LinkedIn User
In the years that Cassandra worked on our wholesale mobile product she was a force for the good of the customer and achieved this in many ways. Cass developed a strong single point of truth for customer documentation and drove for quality and consistency. Cass was also a fearless advocate for the customer and provided information that customers wanted but were otherwise not getting. Where there were contractual or product limitations however Cass also had no problem defending these requirements where necessary. In the B2B space if you have complex or technical products Cassandra is an awesome marketing manager.
Credentials
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Mental Health First Aider
MHFA AustraliaDec, 2021- Nov, 2024
Experience
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Lumea
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Australia
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Utilities
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1 - 100 Employee
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Telco Carrier, 3rd Party Vendor and Partnerships Manager
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Jan 2022 - Present
The Telco Carrier, 3rd Party Vendor & Partnership Manager is responsible for the development of partnership arrangements with Carriers, Wholesale providers and Vendors for the negotiation of services such as asset swaps, supplier agreements and infrastructure access agreements. The position is also responsible for the development and evolution of Lumea’s commercial telecommunications network access strategy and network operations and will work closely with the Pre Sales Manager, Product Engineering Manager and Service Delivery Manager regarding the planning of 3rd party carrier requirements and product specifications. The position will be required to interact with a range of internal and external stakeholders to meet the Telecommunications business objectives.
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Gilbarco Veeder-Root Australia | NZ (A Vontier Company)
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Australia
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Oil and Gas
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1 - 100 Employee
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Head Of Marketing
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Jul 2021 - Jan 2022
Contractor - Heading up the ANZ Marketing Function for Gilbarco Veeder-Root in Australia and New Zealand. - Leading Marketing & CX, Digital Transformation for GVR ANZ. This role reports to the MD for and is responsible for all Brand, Advertising, Comms and Digital Marketing for the region. Contractor - Heading up the ANZ Marketing Function for Gilbarco Veeder-Root in Australia and New Zealand. - Leading Marketing & CX, Digital Transformation for GVR ANZ. This role reports to the MD for and is responsible for all Brand, Advertising, Comms and Digital Marketing for the region.
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Marketing & CX Leader | Digital Transformation Strategist | Telecommunications & Financial Services
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Feb 2021 - Jun 2021
Contract/consulting in Marketing, Communications & CX, Digital Transformation and Strategy Contract/consulting in Marketing, Communications & CX, Digital Transformation and Strategy
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AMP
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Australia
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Financial Services
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700 & Above Employee
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Senior Marketing Manager - Go To Market
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Sep 2020 - Feb 2021
This role of Senior Manager - Go to Market coordinated business readiness activities for cross functional portfolios and projects in the Customer Experience, Marketing, Digital and Analytics business unit. Worked with the Superannuation, Advice and Banking arms of AMP Australia to encourage the right mix of planning and execution activities to successfully deliver on their road map. This role of Senior Manager - Go to Market coordinated business readiness activities for cross functional portfolios and projects in the Customer Experience, Marketing, Digital and Analytics business unit. Worked with the Superannuation, Advice and Banking arms of AMP Australia to encourage the right mix of planning and execution activities to successfully deliver on their road map.
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Marketing | Brand | CX | Product Management
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Oct 2019 - Aug 2020
Supported Small to Medium businesses in development of business strategy, CX, and branding. Supported Small to Medium businesses in development of business strategy, CX, and branding.
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Telstra Wholesale
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Australia
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Telecommunications
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200 - 300 Employee
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Senior Marketing & Partner MVNO Manager - Mobile, Digitisation, IOT, nbn Portfolios
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Aug 2013 - Aug 2019
Lead and executed end-to-end marketing and communications strategies, initiatives and campaigns across Mobile (MVNO), Digitisation, IOT, and nbN through the Wholesale channel. Lead and executed end-to-end marketing and communications strategies, initiatives and campaigns across Mobile (MVNO), Digitisation, IOT, and nbN through the Wholesale channel.
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Telstra
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Australia
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Telecommunications
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700 & Above Employee
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Marketing Manager - Telstra Media IPTV (T-Box, Foxtel on T-Box, BigPond Movies)
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Aug 2011 - Aug 2013
Responsible for managing marketing activity and Go To Market project execution for the T-Box, FOXTEL on T-Box and BigPond Movies product suite within the Telstra Media Division. Key deliverables are to drive sales, revenues and customer experience for the T-Box, FOXTEL on T-Box and sub products through effective ATL, BTL and TTL comms and management of all Telstra channels. Over 30 complex Go to Market projects have been successfully delivered for Telstra Media in this role. Responsible for managing marketing activity and Go To Market project execution for the T-Box, FOXTEL on T-Box and BigPond Movies product suite within the Telstra Media Division. Key deliverables are to drive sales, revenues and customer experience for the T-Box, FOXTEL on T-Box and sub products through effective ATL, BTL and TTL comms and management of all Telstra channels. Over 30 complex Go to Market projects have been successfully delivered for Telstra Media in this role.
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Optus
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Australia
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Telecommunications
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700 & Above Employee
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Marketing Manager - Rewards (Strategic Project Secondment)
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2011 - 2011
Responsible for managing marketing activity infrastructure build, Go To market and project execution of the Rewards Strategy across all Consumer channels for the Qantas Rewards partner implementation within Consumer Marketing Division.Supports the Consumer division to drive sales, market share, awareness, brand consideration and preference of the total suite of Optus products through implementation of the Rewards proposition.Key Achievements: - Cross Company 12 month Marketing Plan Development- Launch Qantas project to market - Internal National Launch – 10,000 staff Plane unveiling / Media Launch - Consumer Marketing Kickoff - E2E event /vendor management and delivery
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Prepaid Product Manager
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2010 - 2011
(Secondment) The Prepaid Product manager has end-to-end marketing accountability for the Optus Prepaid Handset and Acquisition Strategy managing Optus and Boost. Prepaid is the fastest paced category within the Optus consumer marketing business.Key Achievements:-- 2010 Christmas prepaid range launch - 2011 Handset range selection - Slow Moving Stock analysis/ solution - Development of the Prepaid Online Proposition - Flood and Cyclone Relief project - Prepaid Gift with Purchase strategy and implementation
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Sponsorship & Partnerships Mgr / Customer Lifecycle Marketing Mgt
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2007 - 2010
SPONSORSHIP PARTNERS MANAGER - Customer ManagementThe Sponsorship/Partners Mgr coordinates marketing activity for the Key sponsorship partners within the Consumer Customer Management Division. Properties include Australian Wildlife Conservancy, FIFA World Cup, Optus and MTV’s Project One80. Key Achievements:-- 2 year AWC Strategy development Launch - including full rebuild of site (Shapeourworld.com.au) - Launch of project One80 with new partner – Event Cinemas.- End to end event management of two Consumer Marketing Kickoff events for 250pax over 2 daysCUSTOMER LIFECYCLE MGR - Customer ManagementThe Product manager, Customer Lifecycle Management was responsible for running multiple targeted campaigns to the existing customer base. This role managed millions of messages to customers via outbound marketing including E/DM, Upsell/X-sell offers, Detrimental message management.MIGRATION MANAGER - Customer ManagementThe Migration Manager is responsible for all marketing campaigns relating to migrations (system shutdowns, plan family removal, network changeovers). This role sat across all products within Consumer and worked closely with IT, Care and Product.This role was a strong customer advocate ensuring that development of Direct Mail campaigns, Bill Insert and associated comms are clear and the customer experience of migration is as positive as possible.
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Mobile Product Manager - Intl, Voice, Billing and Care
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2003 - 2007
PRODUCT MANAGER - Mobile International and CDMAProduct Manager Mobile International and CDMA is part of the Voice & International Mobile team, managing revenues of $140M p/a under the International product suite & $25m p/a in CDMA resale. This role managed product development, driving product usage with new customers and product life cycle. The key focus was monitoring product performance and liaising with Telstra, Domestic and International carriers and International Carrier Services.PRODUCT MANAGER – Mobile Voice and BillingReporting to the GM, Mobile Products, the Product Manager Mobile Voice and Billing represented Mobile Voice Products within Optus Product Development. This role was PM for 3G Go to Market. Performed key interface role between Marketing, Product House and Optus Divisions on all new project development and operational issues for the mobile product. Staff Management – Team of 5MARKETING INTERFACE MANAGER – Customer Care & BillingThe Marketing Interface Mgr is the Key interface between Mobile Marketing and Siebel. Representing Mobile Marketing on the Change Control Board, responsible for the facilitation, coordination, prioritisation and communication between Focus and Marketing on all changes into Siebel – including capital programs.
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Mobile IT - PM / BA
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1999 - 2003
2002 -2003 BUSINESS ANALYST – Mobile ITBusiness Analyst capturing Business & IT requirements, performing requirements traceability, supporting testing and managing change requests for the Optus Mobile Division. Gathered and analysed requirements, undertook and documented the gap analysis, worked with vendors, specified or made any necessary changes to the software and then tested the changes.2001 – 2002 BUSINESS PRODUCT PROJECT MANAGER – Mobile ITProject Management of all Mobile BIG Ideas (fast-track/rapid project management) for the Mobile Marketing division from Idea development to Implementation and launch. Handover into the business post implementation and supporting lifecycle management of projects.1999 – 2001 Business Analyst – Long Distance Billing and Settlements GroupManagement of all pricing and billing implementation for Business Direct and Corporate and Government customers. Development and delivery of a billing training solution for all Optus Corp & Govt sales staff.
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Business Analyst
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1999 - 2001
Management of all pricing and billing implementation for Business Direct and Corporate and Government customers. Development and delivery of a billing training solution for all Optus Corp & Govt sales staff.
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Marketing Executive
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1998 - 1999
Network Services - Corp and Govt - Coordination of Marketing Campaigns, Sales Campaigns, Product Management and Forecasting. Billing SME for Government & Key Customers including Information Management for the Network Services Product Suite.
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Various
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1989 - 1998
Additional Roles and experience from 89-98 available on request Additional Roles and experience from 89-98 available on request
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Education
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University of New South Wales
Master of Business Administration (M.B.A.), Technology -
2015 - 2015
Australian Graduate School of Management
Future Marketer Program, Marketing/Marketing Management, General -
2015 - 2015
AGILE FUNDAMENTALS
Agile project management fundamentals, Agile Project Management -
2000 - 2000
University of Technology, Sydney
Project Management, Masters of Business & Technology -
2014 - 2014
Emerging Leader Program
Telstra leadership - Leader of the future, Organizational Leadership -
1995 - 1995
TAFE
Marketing, Marketing/Marketing Management, General
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