Casper Kangas
Customer Service Agent at Nesenta Oy- Claim this Profile
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Finnish Native or bilingual proficiency
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Swedish Native or bilingual proficiency
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English Full professional proficiency
Topline Score
Bio
Credentials
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Driver's License
Liikenne- ja viestintävirasto Traficom / Transport- och kommunikationsverket TraficomJun, 2021- Nov, 2024 -
Hygiene Passport
Finnish Food Authority | Ruokavirasto | LivsmedelsverketMar, 2019- Nov, 2024
Experience
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Nesenta Oy
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Finland
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Customer Service Agent
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Apr 2023 - Present
As a Customer Service Agent at Nesenta, I leverage modern telecommunication tools and real-time cloud services to provide exceptional customer service for KSS Energia. Using programs such as Dynamics 365, PureCloud, and Fingrid Datahub, along with my strong proficiency in other Microsoft 365 programs, I efficiently and effectively serve our clients. My experience in this role has allowed me to hone my IT skills and develop a deep understanding of the energy industry. I have gained expertise in providing support for energy network customers, as well as selling electricity and energy expertise to them. I look forward to continuing to deliver high-quality service and exceed our client's expectations, while also growing my expertise in this dynamic and exciting field. Show less
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McDonald's
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United States
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Restaurants
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700 & Above Employee
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Food Service Worker
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Sep 2021 - Mar 2023
I have gained valuable experience in both kitchen operations and customer service. In my role, I was responsible for preparing and cooking meals, ensuring the highest standards of food quality. Additionally, I had the opportunity to interact with customers, taking orders and providing excellent service to ensure their satisfaction. Through my time at McDonald's, I developed strong communication and teamwork skills, which I believe will be valuable assets in any future endeavors. I have gained valuable experience in both kitchen operations and customer service. In my role, I was responsible for preparing and cooking meals, ensuring the highest standards of food quality. Additionally, I had the opportunity to interact with customers, taking orders and providing excellent service to ensure their satisfaction. Through my time at McDonald's, I developed strong communication and teamwork skills, which I believe will be valuable assets in any future endeavors.
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Nylands brigad, Dragsvik
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Dragsvik, Finland
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Military Service
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Jul 2022 - Dec 2022
Military Service for 165 days. Military Service for 165 days.
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Citizen Jane Productions
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Finland
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Movies, Videos, and Sound
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1 - 100 Employee
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Actor
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Jul 2020 - Jul 2020
I appeared again as a side character in the second season of the short series "Virala Genier / Viraalit Nerot" on Yle Areena. It was a rewarding experience to be part of a successful production and engage with the vibrant world of television. I appeared again as a side character in the second season of the short series "Virala Genier / Viraalit Nerot" on Yle Areena. It was a rewarding experience to be part of a successful production and engage with the vibrant world of television.
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Citizen Jane Productions
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Finland
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Movies, Videos, and Sound
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1 - 100 Employee
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Actor
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Jul 2019 - Jul 2019
I appeared as a side character in the first season of the short series "Virala Genier / Viraalit Nerot" on Yle Areena. It was a rewarding experience to be part of a successful production and engage with the vibrant world of television. I appeared as a side character in the first season of the short series "Virala Genier / Viraalit Nerot" on Yle Areena. It was a rewarding experience to be part of a successful production and engage with the vibrant world of television.
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Kirkkonummen kunta - Kyrkslätts kommun - Municipality of Kirkkonummi
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Finland
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Government Administration
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100 - 200 Employee
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Janitor
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Jun 2019 - Jun 2019
Worked as a janitor at a local school for two weeks in 2019. Responsibilities included meticulous cleaning of classrooms, halls, and restrooms. Managed waste disposal, maintained supplies, and occasionally handled outdoor cleaning duties. Assisted with minor maintenance tasks like replacing light bulbs and fixing fixtures. Developed problem-solving skills and gained an appreciation for the janitor's role in upholding cleanliness and functionality. Enhanced ability to work independently, manage time effectively, and prioritize tasks. Show less
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JYSK
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Denmark
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Retail
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700 & Above Employee
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Retail Assistant
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Nov 2018 - Nov 2018
During my apprenticeship at the furniture store Jysk, I served as a retail assistant, contributing to a seamless customer experience. I ensured the store was clean and organized before opening, sorting items, and assisting customers with their inquiries. Additionally, I efficiently retrieved merchandise from the storage area for customer pickup. This experience honed my customer service skills while familiarizing me with inventory management and maintaining a tidy retail environment. During my apprenticeship at the furniture store Jysk, I served as a retail assistant, contributing to a seamless customer experience. I ensured the store was clean and organized before opening, sorting items, and assisting customers with their inquiries. Additionally, I efficiently retrieved merchandise from the storage area for customer pickup. This experience honed my customer service skills while familiarizing me with inventory management and maintaining a tidy retail environment.
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Osuuskauppa Varuboden-Osla Handelslag
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Finland
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Retail
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1 - 100 Employee
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Retail Assistant
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Sep 2018 - Sep 2018
As a retail assistant at the grocery store Prisma, I played a vital role in ensuring smooth operations and excellent customer service. I actively stocked and organized store shelves, maintaining optimal product displays. I also assisted customers with their inquiries, providing information, and guiding them to desired items. These experiences enhanced my product knowledge and customer interaction skills, contributing to a positive shopping experience for customers at Prisma. As a retail assistant at the grocery store Prisma, I played a vital role in ensuring smooth operations and excellent customer service. I actively stocked and organized store shelves, maintaining optimal product displays. I also assisted customers with their inquiries, providing information, and guiding them to desired items. These experiences enhanced my product knowledge and customer interaction skills, contributing to a positive shopping experience for customers at Prisma.
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Osuuskauppa Varuboden-Osla Handelslag
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Finland
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Retail
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1 - 100 Employee
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Retail Assistant
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Mar 2018 - Mar 2018
As a retail assistant at the grocery store Prisma, I played a vital role in ensuring smooth operations and excellent customer service. I actively stocked and organized store shelves, maintaining optimal product displays. I also assisted customers with their inquiries, providing information, and guiding them to desired items. These experiences enhanced my product knowledge and customer interaction skills, contributing to a positive shopping experience for customers at Prisma. As a retail assistant at the grocery store Prisma, I played a vital role in ensuring smooth operations and excellent customer service. I actively stocked and organized store shelves, maintaining optimal product displays. I also assisted customers with their inquiries, providing information, and guiding them to desired items. These experiences enhanced my product knowledge and customer interaction skills, contributing to a positive shopping experience for customers at Prisma.
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Winellska skolan, pre-school
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Kirkkonummi, Uusimaa, Finland
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School Assistant
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2016 - 2016
During my apprenticeship at a local pre-school, I had the opportunity to serve as an assistant, supporting the caring and educational environment for young children. In this role, I engaged with children, providing supervision and guidance. I assisted in organizing and implementing age-appropriate activities, fostering their social and cognitive development. Additionally, I helped with daily routines such as mealtime and maintaining a safe and clean play environment. This experience enhanced my understanding of child development and strengthened my ability to communicate effectively and provide compassionate care to young learners. Show less
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Education
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2019 - 2022
Kyrkslätts Gymnasium
Matriculation Examination, High School -
2010 - 2019
Winellska skolan
Primary School
Community
