Experience

Greene Tweed

• United States
• Manufacturing
• 700 & Above Employee

• Sales support

  • Jul 2020 - Present

  Job summary: Ensuring the delivery of excellent sales and customer service through timely and accurate processing of quotes and subsequent orders through strong communication and coordination both externally with assigned accounts and internally with other GT functions. The primary focus of this role will be the protection and growth of harvest business at assigned Corporate Accounts. This role typically represents the first point of customer contact for inquiries related to customer orders, deliveries and pricing for Corporate Accounts. Specific Responsibility: • Where price lists, pricing tools or standard pricing exists, issue harvest and incremental quotations promptly to assigned customers. • Follows up to close all harvest quotes generated verbally, via email or through SAP at assigned customers to ensure protection and growth of harvest business. • Follows up to close selected incremental quotes generated verbally, via email of through GIP SAP at assigned customers to support proliferation of new products. • Performs detailed contract review to ensure GT compliance with customer requirements. • Accurate & timely entry of customer orders in SAP in accordance with established GT processes. • Establish and maintain accurate SAP master data relating to order entry, such as customer master, pricing records, customer material information record, and customer hierarchy. • Foster strong internal cross functional relationships through honest open communication to ensure on time order fulfilment. • Process customer returns: RGA paperwork and manage open RGA. • Resolve customers’ credit and invoice issues in conjunction with Finance department. • Download data and clean up the necessary for the sales manager to review/analysis. eg.sales history/price list/ inventory • Create credit and debit note • Consignment • Understand drawing and material specifications to quote customer • Take minutes of meeting Show less



PDQ AIRSPARES LIMITED

• United Kingdom
• Airlines and Aviation
• 1 - 100 Employee

• Sales support

  • Apr 2020 - Jul 2020

  -Develop/maintain customer relationships and deliver high quality customer service. -Process customer orders including credit check. -Issue pro-forma invoices and credit memos when required. -Ensure prompt and on time shipping of customer orders -Assist the purchasing team when customer orders need to be sourced from the market. -Maintain contact with customers throughout the order process and keep them updated. -Assist the warehouse despatch team by providing correct shipping/freight contact details. -Maintain relationships with key contract customers. -Determine if customer request is adhoc or contract and process accordingly. -Process monthly usage reports received from contract customers. -Assist with suggested stock replenishments for contract customers. -Respond quickly to customer AOG/priority enquiries and orders. -Any other duties as required. Show less



UNIQGIFT

• Singapore

• Customer Service Executive

  • Oct 2017 - Mar 2020

  Operation • Order processing • To keep close communication with the sales personnel • To ensure accurate and timely processing of order and problem resolution • To utilize knowledge of products and processes to service customer needs. • Resolve inventory discrepancies • Manage part timer schedule and incentive • Create SOP and maintain SOP • Resolve order discrepancies • Arrange delivery and collection • Handle reissuance and declaration form • Find better way to improve the order process • Maintain and update vouchers report Customer service: • To built great customer relationships • Handle E-codes (order of codes and issue codes) • Answering calls and replying emails •Liase with merchats/internal department to solve recipient issue • Communicate with operation side for order discrepancies • Resolve cutomer problem within a deadline • Generate calls/emails report • Meet calls and emails SLA • Administration works: filing / data entry •Service Recovery Show less



Zodiac Aerospace

• France
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Customer Service Representative

  • Dec 2014 - Oct 2017

  • Process Customer Orders and requests. • Develop quotes, access warranty and follow through with the Customer. • Deal with customer concerns and ensure timely resolution to the issues. • Interpret customer contract requirement. • Communicate ESD (Estimated Ship Date) with Customer • Liaise with internal customers to ensure customers get a timely response to their request. • Liaise with customers on requirements • Prepare quotations. • Arrange for shipments when unit is ready to be shipped. • Generate status reports for customers • Generate invoices when unit has been shipped. • Liaise with internal department to fulfil customer requirement in a timely manner. • Liaise with OEM on customer repair units. • Ad-hoc duties as assigned by Manager. Show less



BLOOM AND GROW singapore pte LTD

• Singapore

• Administrative Executive

  • Jan 2012 - Jan 2014

  • Order processing • To generate commercial invoice and packing list to forwarder • Handling of Petty Cash • To build great customer relationships • To keep close communication with the sales personnel • To ensure accurate and timely processing of order and problem resolution • To utilize knowledge of products and processes to service customer needs. • Resolve inventory discrepancies • Administrative Work - Answering phone calls, attending to customer enquiry and redemption, help to post cheque whenever require & other Show less