Customer Experience Advocate — Technical Support

• Mar 2023 - Present

Customer Service Representative

• Mar 2022 - Mar 2023

- Develop relationships with a large portfolio of customers - Identify, develop and recognize opportunities to improve processes to efficiently manage workflow - Train customers over the phone, via SMS and online chat, on all product features - Listen to customer needs, troubleshoot technical problems and address customer concerns - Effectively multi-task and manage a large volume of calls and emails - Identify and assess customers' needs to achieve satisfaction - Provide accurate, valid and complete information by using the right methods and tools in a prompt fashion - Manage escalations; provide appropriate solutions within time limits and follow up to ensure resolution - Keep records of customer interactions, inquiries and concerns via CRM management - Provide timely feedback to the company regarding service issues, bug issues or customer concerns - Respond promptly to customer inquiries - Work closely with Global CS team in Poland, Brazil and Spain to solve problems - Maintain a positive, empathetic and professional attitude toward customers at all times

Content Creator

• Nov 2018 - Apr 2022

- Create a welcoming and friendly community of online viewers - Maintain a consistent increase in viewership through video game-based entertainment and community engagement - Provide a creative show experience using Open Broadcaster Software, Stream Deck, Lioranboard, and related programs - Build and maintain a multi-faceted social media presence and likable online persona - Create a welcoming and friendly community of online viewers - Maintain a consistent increase in viewership through video game-based entertainment and community engagement - Provide a creative show experience using Open Broadcaster Software, Stream Deck, Lioranboard, and related programs - Build and maintain a multi-faceted social media presence and likable online persona

Food Delivery Driver

• Mar 2019 - Jul 2019

- Safely and quickly delivers food to customers. - Tastefully interacts with customers. - Chooses optimal routes with efficiency and service in mind. - Safely and quickly delivers food to customers. - Tastefully interacts with customers. - Chooses optimal routes with efficiency and service in mind.

Scene Framer (Temporary)

• Sep 2018 - Feb 2019

-Build environments using Unreal Engine 4 -Create cinematic sequences using Unreal Engine 4 -QA, Mix, and Master Narration audio for informational video series' using Adobe Audition -Create, process, edit, and produce informational videos using Adobe Premiere Pro -Work in a team to keep workflow steady and consistent -Build environments using Unreal Engine 4 -Create cinematic sequences using Unreal Engine 4 -QA, Mix, and Master Narration audio for informational video series' using Adobe Audition -Create, process, edit, and produce informational videos using Adobe Premiere Pro -Work in a team to keep workflow steady and consistent

Cashier / Clerk

• Oct 2017 - Sep 2018

-Provides excellent customer service to improve business performance; -Greets, addresses, and thanks customers in a friendly and professional manner; -Understands customer requests so as to provide appropriate clarifications and solutions; -Quickly, efficiently, and accurately completes customer transactions -Provides excellent customer service to improve business performance; -Greets, addresses, and thanks customers in a friendly and professional manner; -Understands customer requests so as to provide appropriate clarifications and solutions; -Quickly, efficiently, and accurately completes customer transactions

Graphic Designer (Freelance Contractor)

• Jul 2009 - Feb 2018

- Design video images, album covers, and promotional material as requested by signed artists. - Produce sing-along-style lyric subtitled music videos for signed artists. - Design video images, album covers, and promotional material as requested by signed artists. - Produce sing-along-style lyric subtitled music videos for signed artists.

Clerical Assistant (Student Worker)

• Nov 2016 - Aug 2017

-Makes copies of, and files administrative documents. -Hand-carries interdepartmental documents to their appropriate destinations on campus. -Assists in the organization of Mathematical Sciences faculty schedules, room location spreadsheets, and Finals schedules. -Assists in the administrative operations of the Mathematics Center. -Makes copies of, and files administrative documents. -Hand-carries interdepartmental documents to their appropriate destinations on campus. -Assists in the organization of Mathematical Sciences faculty schedules, room location spreadsheets, and Finals schedules. -Assists in the administrative operations of the Mathematics Center.

Delivery Driver

• Aug 2015 - Feb 2016

- Safely and quickly delivers food to customers. - Joyfully interacts with customers. - Chooses optimal routes with efficiency and service in mind. - Quickly and efficiently counts money and returns change to customers. - Answers company phones and takes customers' orders. - Washes dishes thoroughly and efficiently to meet FDA Food Safety standards. - Performs store closing duties as per company standards, including sweeping, mopping, and other janitorial duties. - Safely and quickly delivers food to customers. - Joyfully interacts with customers. - Chooses optimal routes with efficiency and service in mind. - Quickly and efficiently counts money and returns change to customers. - Answers company phones and takes customers' orders. - Washes dishes thoroughly and efficiently to meet FDA Food Safety standards. - Performs store closing duties as per company standards, including sweeping, mopping, and other janitorial duties.

Document Filer

• Aug 2014 - Nov 2014

- Sorts, organizes, and prepares documents to be scanned into the company system. - Uses company copy machine to make back-up copies of documents. - Counts documents for consistency. - Sorts, organizes, and prepares documents to be scanned into the company system. - Uses company copy machine to make back-up copies of documents. - Counts documents for consistency.

Graphic Designer

• Feb 2013 - Aug 2014

Design graphic decals for T-shirts. Design graphic decals for T-shirts.

Graphic Designer

• 2009 - 2012

Designs business cards and brochures for Financial Brokers of America, Inc. and their clients. Designs business cards and brochures for Financial Brokers of America, Inc. and their clients.