Experience

Farmers Insurance

• United States
• Insurance
• 1 - 100 Employee

• Insurance Agent

  • Apr 2023 - Present



Mr. Cooper

• United States
• Financial Services
• 700 & Above Employee

• Sr. Loan Processor

  • Sep 2020 - Mar 2023

  -Service Conference Winner in 2021 to Hawaii, 2022 to Mexico -Guide Borrowers through the home refinance process for Conventional, FHA, and VA. -Balance Closing Fees, Taxes, Insurance, and Escrow accounts and communicate final disclosures. -Consistently funds 50 loans per month -Average amount of time to close a loan is less than 30 days. -Ensure the timely and accurate packaging of all loans originated by our loan officers -Prepare loan applications for underwriting by analyzing and mitigating the risk associated to each file -Gather supportive documentation for loan approval and set deadlines to ensure files are processed in a timely manner. -Review all received documentation for completion and accuracy to help streamline processing and underwriting time -Work directly with title agencies, real estate agents, and counties to gather supporting documentation for approval -Review credit reports to confirm borrower's credit history in terms of debts and payments -Top Performer under rolls for metrics: Loyalty, Funding, Close on Time, Quality -Evaluate and manage risk based on credit policy and underwriting guidelines Show less



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Sr. Mortgage Processor

  • Sep 2016 - Sep 2020

  -Ensure the timely and accurate packaging of all loans originated by our loan officers -Guide Borrowers through the home purchasing process for conventional purchase and refinance and TX refinance -Prepare loan applications for underwriting by analyzing and mitigating the risk associated to each file -Gather supportive documentation for loan approval and set deadlines to ensure files are processed in a timely manner. -Review all received documentation for completion and accuracy to help streamline processing and underwriting time -Work directly with title agencies, real estate agents, and counties to gather supporting documentation for approval -Review credit reports to confirm borrower's credit history in terms of debts and payments -Awarded Service Conference by exceeding expected metrics and results -#1 Processor under rolls for metrics: Loyalty, Funding, Close on Time, Quality -Knowledge of purchase/refinance, Co-Op, Condo, CEMA, and Manufactured Home products -Evaluate and manage risk based on credit policy and underwriting guidelines -Consistently funds 35 loans per month and hold the pipeline volume of nearly 3 processors. -Train new hires and remain a resource for questions and assist with developing new processors and sales reps. Team member development Show less



Running Aces Casino, Hotel & Racetrack

• United States
• Gambling Facilities and Casinos
• 100 - 200 Employee

• Floor Supervisor/Pit Dealer

  • Mar 2015 - Oct 2016

  -As a Floor Supervisor, supervise the dealers to ensure that gaming standards are being met -Maintain safety of gaming are by de-escalating any potential wrongdoing -Enhance the customer's playing experience by offering perks -As a Pit Dealer, customer service, responsible for dealing cards, checking player bets, and announcing winners -Quality assurance by inspecting cards and gaming equipment for compliance -Maintain a safe environment by monitoring for scams or cheating; resolve disputes or arguments; and complete any necessary reports. Show less



Advantage Solutions

• Advertising Services
• 700 & Above Employee

• Project Merchandiser

  • Jan 2012 - Apr 2015

  -Completed weekly assignments related to product placement or displays with various vendors throughout the twin cities metro area. -Demonstrated products and features to consumers at various locations, including responding to customer emails and voicemails. -Maintained relationships with customers, clients, managers and established new vendor relationships. -Analyze documents to assure completion and log activities occurring at vendor locations. -Completed weekly assignments related to product placement or displays with various vendors throughout the twin cities metro area. -Demonstrated products and features to consumers at various locations, including responding to customer emails and voicemails. -Maintained relationships with customers, clients, managers and established new vendor relationships. -Analyze documents to assure completion and log activities occurring at vendor locations.