Casey Williams
Customer Support Operations Manager at Salon del Sol- Claim this Profile
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Topline Score
Bio
Credentials
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Customer Service Representative Certification (CSRC)
CashierJan, 2000- Oct, 2024
Experience
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Salon del Sol
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United States
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Consumer Services
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1 - 100 Employee
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Customer Support Operations Manager
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Sep 2010 - Present
* To properly train and evaluate reservations specialist in a high-volume salon environment with multiple locations. * Having the skill to properly assist guest with product & service recommendations to customize their experience according to their specific needs. * To properly lead and encourage my team to exceed monthly goals. Properly evaluating employees based on their individual performance. Having the ability to discuss MBR’s and Benchmarks monthly. * Tactfully handling guest service issues. Exercising good judgment to ensure each guest has his or her concerns resolved. Maintaining the level of customer service, which the company is renowned. * Executing inventory control. * Working with the technicians and support staff to meet or exceed monthly sales goals. Coaching each person how to over come objections to promote overall business growth. Show less
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SunTrust Bank
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United States
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Financial Services
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Mortgage Consultant
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Sep 2005 - Dec 2010
* To assist customers in detail with home and business loans via phone in a high volume call center meeting required number of calls daily. * Recognizing the needs of the customer through key words being able to offer the customer other services that are available in the company. Services such as a 2nd mortgage, loan modification, refinance etc... * Having the knowledge necessary to converse with a customer in detail with loan concerns, payments, escrow accounts, taxes and insurance. * To assist customers in detail with home and business loans via phone in a high volume call center meeting required number of calls daily. * Recognizing the needs of the customer through key words being able to offer the customer other services that are available in the company. Services such as a 2nd mortgage, loan modification, refinance etc... * Having the knowledge necessary to converse with a customer in detail with loan concerns, payments, escrow accounts, taxes and insurance.
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Dominion Energy
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United States
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Utilities
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700 & Above Employee
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Inbound Customer Service Representative
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Mar 2007 - Sep 2010
* Properly assisting customers over the phone with their Dominion Power electricity bills. * Having the ability to speak with customers in regards to electricity cut offs, and trouble shoot solutions to restore their electricity. * Properly setting up new customer accounts for both business and residential. * Properly assisting customers over the phone with their Dominion Power electricity bills. * Having the ability to speak with customers in regards to electricity cut offs, and trouble shoot solutions to restore their electricity. * Properly setting up new customer accounts for both business and residential.
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Circuit City
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Technology, Information and Internet
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700 & Above Employee
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Outbound Sales Representative
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Aug 2000 - Sep 2002
* Outbound call center. * Speaking with customers over the phone in regard to extending or upgrading their extended service plans/ warranty. * Working with a team collectively to meet or exceed a daily sales goal. * Outbound call center. * Speaking with customers over the phone in regard to extending or upgrading their extended service plans/ warranty. * Working with a team collectively to meet or exceed a daily sales goal.
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Community
