Experience

Catholic Charities

• United States
• Mental Health Care
• 700 & Above Employee

• Social Worker

  • 2012 - Present



The Jewish Community Center of the Greater Five Towns

• Cedarhurst, NY

• MSW Student Intern

  • Sep 2011 - May 2012

  - Co-facilitated a support group for traumatically brain injured individuals, leading group activities, group therapy, and providing individual counseling for several group members, as well. - Worked with the aging population, providing a variety of services to older adults who are socially isolated and/or in need of concrete services. - Provided supportive counseling services, information, and access to resources. Experience includes individual, family, and group treatment. - Actively involved in several older adult programs, including a Parkinson’s support group and a social club for able-bodied seniors. - Filled role of lead facilitator of a 9 week bereavement support group for older adults who have recently lost a spouse; taking project from start to finish by establishing interest from enough clients to form a group, scheduling and performing individual intakes, and planning 9 weeks of discussion topics. - Established working relationships and rapport with outside agencies in order to provide the best possible outcome for clients in obtaining services. Show less



A. Holly Patterson Extended Care Facility

• Uniondale, NY

• MSW Student Intern

  • Sep 2010 - May 2011

  - Developed and implemented plans for care and helped facilitate interdisciplinary critical care plan meetings with residents and family members. - Responsible for intake processes and performing psychosocial assessments. - Collaborated with local social service agencies in order to develop cohesive discharge plans for residents. - Played a fundamental role in the emotional well-being of residents, fostering a sense of trust and encouragement. - Developed and implemented plans for care and helped facilitate interdisciplinary critical care plan meetings with residents and family members. - Responsible for intake processes and performing psychosocial assessments. - Collaborated with local social service agencies in order to develop cohesive discharge plans for residents. - Played a fundamental role in the emotional well-being of residents, fostering a sense of trust and encouragement.



Broadridge

• United States
• Financial Services
• 700 & Above Employee

• Client Service Representative

  • Jan 2007 - Jun 2010

  - Maintained ongoing client service relationships with large investment management companies. - Responded to client inquiries and requests, performing special ad hoc projects. - Provided guidance and instruction to production teams to settle client issues and concerns. - Managed inventory of financial literature, i.e. annual reports, fact sheets, prospectuses, articles and promotional items. - Facilitated the execution of daily orders and distribution of materials. - Directed supplementing processes to ensure that marketing material and prospectuses were updated and compliant with industry regulation. - Coordinated daily client quality calls. Show less



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Assistant Branch Manager

  • Dec 2003 - Jan 2007

  - Created and maintained an exceptional customer service environment within a service-oriented operating model and corporate culture. - Promoted a pro-active sales culture with targeted market initiatives and daily metrics: tracking rates, insurance package sales, utilization of fleet, and total vehicle income. - Made sales and service calls to existing and prospective wholesale accounts to promote annuity and incremental sales revenues, e.g. service shops, body shops, corporate renters, and dealerships. - Managed branch expenses and inventory to maximize profitability and growth. - Actively contributed to the development of employees, completing monthly training manuals, performance development meetings, and conducting one-on-one training to set and monitor goals. - Assumed responsibility for multiple facets of branch management, including daily accounting procedures, handling customer complaints and inquiries, pursuing outstanding receivables, marketing, and training. Show less