Experience

Amperity

• United States
• Software Development
• 200 - 300 Employee

• Sr. Functional Consultant

  • Jun 2022 - Present

  •Learn and understand how to best employ Amperity functionality in support of our customers’ business needs •Educate our customers during implementation as to what we are building, why it’s important, and what to expect throughout the process •Develop best practices, materials, and process for implementation of data assets •Validate data assets tables in-tenant, confirm prerequisites for predictive models are met, and configure/deploy predictive models •Collaborate… Show more •Learn and understand how to best employ Amperity functionality in support of our customers’ business needs •Educate our customers during implementation as to what we are building, why it’s important, and what to expect throughout the process •Develop best practices, materials, and process for implementation of data assets •Validate data assets tables in-tenant, confirm prerequisites for predictive models are met, and configure/deploy predictive models •Collaborate cross-functionally with Data Product Management, Data Science, Predictive Engineering and other teams internally to ensure usability and deployability of Amperity solutions Show less



SAP

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Functional Consultant

  • Mar 2021 - May 2022

  Minneapolis, Minnesota, United States •Manage complex, global and multi-phase SAP Concur implementations •Lead client training and knowledge transfer •Provide functional design consultation for customer expansion initiatives •Complete consulting workshops on-site/remotely with customers •Provide ongoing configuration support through Service Requests •Assist Sales with scoping of new projects

• Functional Consultant

  • Sep 2019 - Mar 2021

  Greater Minneapolis-St. Paul Area

• Senior Service Coordinator

  • Mar 2018 - Sep 2019

  Greater Minneapolis-St. Paul Area

• Service Coordinator

  • Apr 2016 - Apr 2018

  Greater Minneapolis-St. Paul Area •Established and maintained strong relationships with 33 Fortune 500 companies •Responsible for triage, prioritization, escalation of Service Requests •Internal owner of client escalations •Work closely with functional and technical subject matter experts •Hosted monthly software Release Note calls with over 200 client invitees •Coordinate and facilitate client meetings with Concur technical resources •Provide client training on key deliverables •Responsible for clear and… Show more •Established and maintained strong relationships with 33 Fortune 500 companies •Responsible for triage, prioritization, escalation of Service Requests •Internal owner of client escalations •Work closely with functional and technical subject matter experts •Hosted monthly software Release Note calls with over 200 client invitees •Coordinate and facilitate client meetings with Concur technical resources •Provide client training on key deliverables •Responsible for clear and consistent communication and accountability for the overall customer experience

• Bilingual Client Support Representative II - Global Services

  • Jul 2014 - Mar 2016

  Greater Minneapolis-St. Paul Area •Assist in the creation and implementation of process improvement initiatives •Serve as a resource for product knowledge and team development •Assist in managing and filtering through department escalations •Provide feedback and training to User Support Desk representatives •Troubleshoot and resolve client issues in both English and French



Epicor Software

• Germany
• Software Development
• 1 - 100 Employee

• Bilingual Territory Development Representative

  • Apr 2014 - Jul 2014

  Greater Minneapolis-St. Paul Area • Contact and build relationships with key decision-makers in Eastern Canada, on a variety of levels, to inform them about Epicor and to promote interest in Epicor’s ERP software. • Conduct market research and target top companies in assigned territory to gain a good understanding of customer’s industry and core business processes. • Translate corporate literature and communication letters into the French language.



Orion Corporation of Minnesota

• Direct Support Professional

  • Feb 2009 - May 2014

  Greater Minneapolis-St. Paul Area • Coordinate and maintain client schedules • Assist and document development and implementation of client program goals • Develop and maintain positive relationships with clients • Exhibit strong communication and interpersonal skills



University of Minnesota

• United States
• Higher Education
• 700 & Above Employee

• Study Abroad Program Intern

  • Aug 2013 - Dec 2013

  Montpellier Area, France • Organized and facilitated group excursions • Facilitated cultural immersion and language acquisition for American students



French American Center

• France
• Civic and Social Organizations

• Office Intern

  • Sep 2011 - Dec 2011

  Montpellier Area, France • Provided administrative support to Director • Managed registration for international work program Camp America • Exhibited excellent communication and organizational skills in office environment • French/English Translation