Experience

City of Rosenberg

• United States
• Government Administration
• 1 - 100 Employee

• HR Generalist

  • Feb 2019 - Present

  HR Specialist

• Human Resources Specialist

  • Feb 2019 - Present



SNC-Lavalin

• Canada
• Civil Engineering
• 700 & Above Employee

• Human Resources Analyst

  • Apr 2017 - Nov 2018

  Human Resources Analyst; Perform customer service functions by answering general employee request and questions. Conduct new hire orientation. Serves as a liaison between HRBP and Human Resources Recruiters to ensure all employee changes are processed in Workday in a timely manner. Assist recruiting with interviewing such as scheduling interviews and pre-employment drug testing. Also performs any other necessary duties assigned by the HRBP or Director of Fabrication. Key Accomplishments:… Show more Human Resources Analyst; Perform customer service functions by answering general employee request and questions. Conduct new hire orientation. Serves as a liaison between HRBP and Human Resources Recruiters to ensure all employee changes are processed in Workday in a timely manner. Assist recruiting with interviewing such as scheduling interviews and pre-employment drug testing. Also performs any other necessary duties assigned by the HRBP or Director of Fabrication. Key Accomplishments: Managed a high-volume workload within a deadline-driven environment. Resolved employee relation issues that may occur in a given week and consistently met performance benchmarks in all areas of speed, accuracy and volume. Show less Human Resources Analyst; Perform customer service functions by answering general employee request and questions. Conduct new hire orientation. Serves as a liaison between HRBP and Human Resources Recruiters to ensure all employee changes are processed in Workday in a timely manner. Assist recruiting with interviewing such as scheduling interviews and pre-employment drug testing. Also performs any other necessary duties assigned by the HRBP or Director of Fabrication. Key Accomplishments:… Show more Human Resources Analyst; Perform customer service functions by answering general employee request and questions. Conduct new hire orientation. Serves as a liaison between HRBP and Human Resources Recruiters to ensure all employee changes are processed in Workday in a timely manner. Assist recruiting with interviewing such as scheduling interviews and pre-employment drug testing. Also performs any other necessary duties assigned by the HRBP or Director of Fabrication. Key Accomplishments: Managed a high-volume workload within a deadline-driven environment. Resolved employee relation issues that may occur in a given week and consistently met performance benchmarks in all areas of speed, accuracy and volume. Show less



The Harris Center for Mental Health and IDD

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Data Entry Specialist/Administrative Assistant

  • Apr 2012 - Feb 2017

  Responsible for organizing and coordinating office operations and procedures in order to ensure organizational effectiveness and efficiency. I assist staff members in planning and implementing long term, general and day to day operations. Manage confidential information, in relations to medical records and other sensitive information for senior team members. Set system in motion that allows department to reach and exceed with 100% accuracy and promptness. Responsible for organizing and coordinating office operations and procedures in order to ensure organizational effectiveness and efficiency. I assist staff members in planning and implementing long term, general and day to day operations. Manage confidential information, in relations to medical records and other sensitive information for senior team members. Set system in motion that allows department to reach and exceed with 100% accuracy and promptness.



Prime Communications

• United States
• Wireless Services
• 1 - 100 Employee

• Hr Administrative Assistant

  • Nov 2011 - Feb 2012

  Supported hiring activities of the Human Resources Department by screening resumes, scheduling interviews, scanning and uploading employee records using UltiPro and ADP HRB software. Placing ads on electronic job boards and assisting with new hire orientation. Responsible for keeping the organizations personnel records up to date. Tracking employees address changes, benefits, salaries & changing job titles. Led major overhaul of HR filing system that improved record organization… Show more Supported hiring activities of the Human Resources Department by screening resumes, scheduling interviews, scanning and uploading employee records using UltiPro and ADP HRB software. Placing ads on electronic job boards and assisting with new hire orientation. Responsible for keeping the organizations personnel records up to date. Tracking employees address changes, benefits, salaries & changing job titles. Led major overhaul of HR filing system that improved record organization and restored full legal compliance. Show less Supported hiring activities of the Human Resources Department by screening resumes, scheduling interviews, scanning and uploading employee records using UltiPro and ADP HRB software. Placing ads on electronic job boards and assisting with new hire orientation. Responsible for keeping the organizations personnel records up to date. Tracking employees address changes, benefits, salaries & changing job titles. Led major overhaul of HR filing system that improved record organization… Show more Supported hiring activities of the Human Resources Department by screening resumes, scheduling interviews, scanning and uploading employee records using UltiPro and ADP HRB software. Placing ads on electronic job boards and assisting with new hire orientation. Responsible for keeping the organizations personnel records up to date. Tracking employees address changes, benefits, salaries & changing job titles. Led major overhaul of HR filing system that improved record organization and restored full legal compliance. Show less



Time Warner Cable

• Telecommunications
• 700 & Above Employee

• Account Executive

  • Jul 2010 - Jun 2011

  Handle customer inquiries, complaints, billing questions and payment extension/service requests. Interface daily with internal partners in field services, new business, operations, and technical support. Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities. Demonstrate best judgment in the disbarment of adjustments and credits. Key Accomplishments: Managed a high-volume workload within a deadline-driven… Show more Handle customer inquiries, complaints, billing questions and payment extension/service requests. Interface daily with internal partners in field services, new business, operations, and technical support. Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities. Demonstrate best judgment in the disbarment of adjustments and credits. Key Accomplishments: Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in a given week and consistently met performance benchmarks in all areas of speed, accuracy and volume. Show less Handle customer inquiries, complaints, billing questions and payment extension/service requests. Interface daily with internal partners in field services, new business, operations, and technical support. Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities. Demonstrate best judgment in the disbarment of adjustments and credits. Key Accomplishments: Managed a high-volume workload within a deadline-driven… Show more Handle customer inquiries, complaints, billing questions and payment extension/service requests. Interface daily with internal partners in field services, new business, operations, and technical support. Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities. Demonstrate best judgment in the disbarment of adjustments and credits. Key Accomplishments: Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in a given week and consistently met performance benchmarks in all areas of speed, accuracy and volume. Show less



Commemorative Brands Inc.

• United States

• Account Manager

  • Sep 2007 - Jul 2010

  Handled incoming calls from customers responding to inquiries, resolving problems and correcting order errors. Provided sales quotes and assisted customers with ordering commemorative jewelry and yearbooks. Exercise strong interpersonal communications skills with customers and department personnel. Handled a high influx of inbounds calls within a dynamic call center environment. Key Accomplishment: Became the lead “go-to” person for new reps and particularly challenging calls as one of the… Show more Handled incoming calls from customers responding to inquiries, resolving problems and correcting order errors. Provided sales quotes and assisted customers with ordering commemorative jewelry and yearbooks. Exercise strong interpersonal communications skills with customers and department personnel. Handled a high influx of inbounds calls within a dynamic call center environment. Key Accomplishment: Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees. Show less Handled incoming calls from customers responding to inquiries, resolving problems and correcting order errors. Provided sales quotes and assisted customers with ordering commemorative jewelry and yearbooks. Exercise strong interpersonal communications skills with customers and department personnel. Handled a high influx of inbounds calls within a dynamic call center environment. Key Accomplishment: Became the lead “go-to” person for new reps and particularly challenging calls as one of the… Show more Handled incoming calls from customers responding to inquiries, resolving problems and correcting order errors. Provided sales quotes and assisted customers with ordering commemorative jewelry and yearbooks. Exercise strong interpersonal communications skills with customers and department personnel. Handled a high influx of inbounds calls within a dynamic call center environment. Key Accomplishment: Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees. Show less