General Manager, Chief Operating Officer

• Feb 2023 - Present

Club Manager

• Mar 2017 - Mar 2023

• Oversight of all Club operations including: Food & Beverage, Human Resources, Catering & Events, Clubhouse Maintenance, Housekeeping & Laundry, Youth, Aquatics, Recreation, Communications, Security, and Purchasing. • Leadership of 10 Department Heads who manage a staff of over 250 employees. • Consistent and productive collaboration with the Club’s Director of Golf, Director of Tennis and Director of Fitness, regularly working together in programming between Club and Athletics operations. • Attend and contribute at all Club Committees. Monthly reports are given at both the Board of Directors and Audit & Finance meetings. • Prepare and manage all departmental operational and capital budgets under my purview • Ongoing strategic management of personnel in collaboration with the Club’s Human Resources Director • Direct and manage special projects around the Club including renovations and interior design projects • Participate in Facilities Committee projects, offering guidance in strategic planning and construction project management as it relates to the Club’s operations. • Plan, develop and execute Club programming, including special Club events, and seasonal creative programming. Family programming has seen overwhelming enthusiasm in recent years due to creative implementation of new events, youth and family programs. • Coordination of safety and security projects including a three-year plan to upgrade all club cameras and security monitoring equipment, new gate controls, and implementation of a Club Safety Consultant to provide on-going oversight of Club safety initiatives • Development of new communications and marketing tools such as a bi-weekly electronic newsletter, private Instagram account, and a private club App. Redesign of the Club website and newsletter. • Oversight and coordination of all Club operations and events related to the annual US Men’s Clay Court Championship ATP Tour event hosted at ROCC each spring Show less

Clubhouse Manager

• Jan 2015 - Mar 2017

• Managed all Clubhouse operations, including but not limited to: Food & Beverage, Housekeeping, Property Management, Security, Catering, Reception, Communications, and Administration• During construction, strategically retained appropriate staff to continue club operations during construction-related closures• Rebuilt and recruited employee base, several key Manager and Department Head positions, including a new Executive Chef. Participated in the search for the Club’s new General Manager in 2016. • Contributed in a leadership role at all Building Committee and Master Plan Project related meetings for the duration of the club's $33 million campus rejuvenation project• Developed and maintained relationships with various vendors and project teams, including but not limited to: General Contractors, Architects, Project Management, Audio/Visual, Security, FF&E, Kitchen Equipment Designers, and Interior Design firms• Participation in the Club’s 10 Committees, including the monthly Board of Directors meeting • Maintained a positive relationship with Membership through club activities, events, volunteer committees, and the club governance process• Collaborated with Catering and Food & Beverage supervisors to develop the Club’s annual Food & Beverage budget• Contributed to the Club’s Operational and Capital Expenditure budgets by working with the Club’s General Manager and CFO• Collaborated with Executive Chef and Catering Director to develop new Catering Packages and Menus for the new Clubhouse• Drove Food & Beverage revenues back in line with budgeted numbers following the end of the Master Plan Project, including making or exceeding budget in catering and a la carte revenues within one year• Oversight of the Club’s Communications and Marketing department with an emphasis on enhancing the Club brand while maintaining consistent and effective communication to members Show less

Director of Administration & Communication

• May 2013 - Jan 2015

In my role as Director of Administration, I was directly responsible for all facets of Club Administration: management of club committees; member liaison in conjunction with club staff and club governance; management of the club's various departments of "first impressions" (Club Security, Club Communications, Receptionists and Reservationists) as well as assisting the club's General Manager. I managed 12 club committees, and attended nine regular committee meetings each month. I was (and still am) a staff member on the Building Committee, which is responsible for the ongoing management of the club's $31 million Master Plan project to be completed in May of 2016. My involvement with club committees allows me the insight to effectively collaborate with club management and club leaders, as well as use my understanding and knowledge to provide both club staff and club members with accurate and timely communication. The Communications aspect of my role involved the strategic implementation of all Club communication and marketing, including: Oversight of the Club's Communications Coordinator; Design and Implementation of Club Events and Programming; Design and Development of Promotional Materials; Social Media; Management of the Club's Public and Private Member Website; E-mail Campaigns; Direct Mail Marketing Initiatives; and development and editing of the Club's newsletter. Both roles involve strong collaboration among all Department Heads and Supervisors in planning and processes, as well as assessment of club events and departmental programming. Show less

Director of Communications & Marketing

• Jul 2011 - May 2013

As Director of Communications, I was directly responsible for the strategic implementation of all Club communication and marketing, including: design and implementation of club events and programming; design and development of promotional materials; social media; management of the club's public and private member website;e-mail campaigns; direct mail marketing initiatives; and development and editing of the club's newsletter. Some of my accomplishments in this role included: the development of a Strategic Communications Plan and Communications Matrix outlining the 25+ ways we communicate with our members on a regular basis; development of target market segments within the club's membership; development of procedures to involve other supervisors and department heads in the communications process while still maintaining brand awareness, consistent and effective communication; task-oriented management of all club communications. Show less

Assistant Clubhouse Manager

• May 2007 - Jul 2011

• Managed all Food and Beverage operations within the Clubhouse and all auxiliary outlets including five separate a la carte outlets, a large outdoor dining area, poolside dining, private events and banquets totaling over $3.2 million in annual food and beverage revenue • Staffed and supervised employees for all member dining areas, banquet venues, and seasonal poolside lifeguard and food and beverage operations • Worked closely with Department Heads in planning and execution of Member and member-sponsored special events • Partnered with Executive Chef to develop and maintain menus for Member dining • Developed and designed a summer youth newsletter and yearly calendar inclusive of all information pertaining to club programming and events • Managed the Club’s website, including design, email blasts, and content updates • Created in-house marketing pieces in the form of flyers and posters to successfully promote club events • Ordered all alcoholic and specialty beverage orders within the club and managed the Club’s Member Wine Locker program • Implemented a weekly training program to educate and motivate employees to uphold high standards of service to members and guests • Facilitated inventory and cost control through monthly beverage inventory and quarterly china, glass and silver inventory, as well as labor control, resulting a profitable food and beverage operation Show less

Banquet Manager

• Aug 2006 - May 2007

Las Colinas Country Club was founded as the cornerstone of the Irving and Las Colinas neighborhoods. The Club features a highly rated 18-hole golf course, eight outdoor tennis courts, four climate controlled indoor courts, fitness area and swimming facilities. The Clubhouse boasts six private event rooms to accommodate everything from small business meetings to the finest wedding ceremonies and receptions. • Managed banquet operations with revenue totaling $1.9 million dollars • Maintained weekly orders of linen and alcoholic beverage orders according to banquet business Service Captain – Brookhaven Country Club Brookhaven Country Club was founded in 1957 on the outskirts of Dallas as Club Corp’s first country club. It was, and still remains a family-friendly, affordable club full of activity for every member of the family. Amongst the sprawling grounds, the Club is home to multiple dining rooms, banquet facilities, meeting rooms, 54 holes of golf, a childcare facility, 41 tennis courts, racquetball courts, full fitness facility, and five swimming pools. • Completed ‘Leader in Development’ management training program • Assisted Private Event Directors in creating banquet event orders through ClubCater • Supervised banquets ranging from small meetings to 700+ person events in a fast-paced, $5.0 million dollar banquet operation Show less