Experience

Galvan

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Vice President Operations

  • Oct 2021 - Present



Square One LLC

• Managing Partner/CEO

  • May 2018 - Mar 2021

  Managed medical billing team consisting of 30+ accounts totaling $800,000 in monthly billingMaintained and nurtured business to business relationships to gain loyalty, referrals and repeat businessCreated and implemented protocols for compliance with federal and commercial insurance guidelines Conducted all onboarding, documentation, and training of new clientsExecuted all tax preparation and processed bi-monthly payrollManaged HR responsibilities for company members Managed medical billing team consisting of 30+ accounts totaling $800,000 in monthly billingMaintained and nurtured business to business relationships to gain loyalty, referrals and repeat businessCreated and implemented protocols for compliance with federal and commercial insurance guidelines Conducted all onboarding, documentation, and training of new clientsExecuted all tax preparation and processed bi-monthly payrollManaged HR responsibilities for company members



TruForm Compliance

• Account Manager

  • Dec 2016 - Apr 2018

  Set up appointments with clients for software demonstrations to ensure complianceHandled inbound calls to provide clients with product information as requestedData entry for patient results of toxicology testingDeveloped and maintained standard operating procedure documents in regards to new clients Set up appointments with clients for software demonstrations to ensure complianceHandled inbound calls to provide clients with product information as requestedData entry for patient results of toxicology testingDeveloped and maintained standard operating procedure documents in regards to new clients



Holland America/Princess Alaska-Yukon Land Operations

• United States
• Travel Arrangements
• 200 - 300 Employee

• Operations Manager

  • Jan 2014 - Nov 2016

  Managed budget of a portfolio for 20+ accounts totaling $300,000 in expensesLed the creation of recruiting plans for all open positions including facilitating job recruitment fairsAddressed all employee HR interests, work complaints and other concernsHired employees and initiated the new hire paperwork processEvaluated staff performance against expectations

• Transportation Manager

  • Aug 2013 - Jan 2014

  Entered numerical data into databases in a timely and accurate mannerProduced monthly reports using advanced Excel spreadsheet functionsCreated detailed expense reports and requests for capital expendituresCoordinated domestic travel arrangements, including booking airfare, hotel and transportation for 80+ seasonal staff Screened applicant resumes and coordinated both phone and in-person interviewsOrganized all new hire, security and temporary paperworkAssumed ownership of numerous training program initiatives

• Operations Supervisor

  • Mar 2011 - Aug 2013