Casey Clark
Information Technology Help Desk at Electric Software LLC- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Kerry Prentice CM, PMP
Casey has evolved into a proven leader throughout our time together working on various project management opportunities. He always went above and beyond for the project team he helped lead, ensuring team cohesion and unity throughout the project life cycle. Casey’s approach to task management has helped him become a trusted asset who holds himself to a higher standard, allowing him to exhibit true leadership qualities. As it pertains to his academic and extra-curricular prowess, Casey has proven to me that his ceiling is limitless. In addition, Casey demonstrates a high-level work ethic - always setting the bar higher for himself and his teammates. His comprehension in the field of project management enhanced his project team’s combined understanding through his collaborative efforts. Without a doubt, Casey has the motivation and ambition needed to excel in any team environment. He is a true asset with unlimited potential.
Brian Dudek
I have been teaching for over eight years, and in that time there are a select few students that truly impress me with their knowledge, dedication, and leadership. Casey is one of those students that can take his team to another level. I taught Casey in the final capstone class for his B.S. degree at Davenport University. His team's final project was one of the best I had the privilege of reading and seeing. The main reason why his final was so good was because of his work ethic. I am hoping that I get a chance to work with Casey or to have him in another class.
Kerry Prentice CM, PMP
Casey has evolved into a proven leader throughout our time together working on various project management opportunities. He always went above and beyond for the project team he helped lead, ensuring team cohesion and unity throughout the project life cycle. Casey’s approach to task management has helped him become a trusted asset who holds himself to a higher standard, allowing him to exhibit true leadership qualities. As it pertains to his academic and extra-curricular prowess, Casey has proven to me that his ceiling is limitless. In addition, Casey demonstrates a high-level work ethic - always setting the bar higher for himself and his teammates. His comprehension in the field of project management enhanced his project team’s combined understanding through his collaborative efforts. Without a doubt, Casey has the motivation and ambition needed to excel in any team environment. He is a true asset with unlimited potential.
Brian Dudek
I have been teaching for over eight years, and in that time there are a select few students that truly impress me with their knowledge, dedication, and leadership. Casey is one of those students that can take his team to another level. I taught Casey in the final capstone class for his B.S. degree at Davenport University. His team's final project was one of the best I had the privilege of reading and seeing. The main reason why his final was so good was because of his work ethic. I am hoping that I get a chance to work with Casey or to have him in another class.
Kerry Prentice CM, PMP
Casey has evolved into a proven leader throughout our time together working on various project management opportunities. He always went above and beyond for the project team he helped lead, ensuring team cohesion and unity throughout the project life cycle. Casey’s approach to task management has helped him become a trusted asset who holds himself to a higher standard, allowing him to exhibit true leadership qualities. As it pertains to his academic and extra-curricular prowess, Casey has proven to me that his ceiling is limitless. In addition, Casey demonstrates a high-level work ethic - always setting the bar higher for himself and his teammates. His comprehension in the field of project management enhanced his project team’s combined understanding through his collaborative efforts. Without a doubt, Casey has the motivation and ambition needed to excel in any team environment. He is a true asset with unlimited potential.
Brian Dudek
I have been teaching for over eight years, and in that time there are a select few students that truly impress me with their knowledge, dedication, and leadership. Casey is one of those students that can take his team to another level. I taught Casey in the final capstone class for his B.S. degree at Davenport University. His team's final project was one of the best I had the privilege of reading and seeing. The main reason why his final was so good was because of his work ethic. I am hoping that I get a chance to work with Casey or to have him in another class.
Kerry Prentice CM, PMP
Casey has evolved into a proven leader throughout our time together working on various project management opportunities. He always went above and beyond for the project team he helped lead, ensuring team cohesion and unity throughout the project life cycle. Casey’s approach to task management has helped him become a trusted asset who holds himself to a higher standard, allowing him to exhibit true leadership qualities. As it pertains to his academic and extra-curricular prowess, Casey has proven to me that his ceiling is limitless. In addition, Casey demonstrates a high-level work ethic - always setting the bar higher for himself and his teammates. His comprehension in the field of project management enhanced his project team’s combined understanding through his collaborative efforts. Without a doubt, Casey has the motivation and ambition needed to excel in any team environment. He is a true asset with unlimited potential.
Brian Dudek
I have been teaching for over eight years, and in that time there are a select few students that truly impress me with their knowledge, dedication, and leadership. Casey is one of those students that can take his team to another level. I taught Casey in the final capstone class for his B.S. degree at Davenport University. His team's final project was one of the best I had the privilege of reading and seeing. The main reason why his final was so good was because of his work ethic. I am hoping that I get a chance to work with Casey or to have him in another class.
Experience
-
Electric Software LLC
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Information Technology Help Desk
-
Mar 2023 - Present
• Utilized tools such as the Kasaya software suite (including AutoTask and Datto Rmm), and Spiceworks to keep track, assess, respond, and escalate customer issues as necessary. • Engaged in fact finding missions to determine the root cause of customer issues to provide accurate information for technicians. • Sequenced tickets and ensured high-priority tickets were seen and addressed by technicians in a timely manner. • Utilized tools such as the Kasaya software suite (including AutoTask and Datto Rmm), and Spiceworks to keep track, assess, respond, and escalate customer issues as necessary. • Engaged in fact finding missions to determine the root cause of customer issues to provide accurate information for technicians. • Sequenced tickets and ensured high-priority tickets were seen and addressed by technicians in a timely manner.
-
-
-
Betten Baker Automotive Group
-
United States
-
Motor Vehicle Manufacturing
-
1 - 100 Employee
-
sales Associate
-
May 2021 - Oct 2021
-
-
-
US Army
-
United States
-
Armed Forces
-
700 & Above Employee
-
Recruiter
-
May 2010 - Jun 2013
• Counseled and assisted in the job placement of over 300 individuals• Worked as a member of a team to ensure the station and company met organizational goals• Delivered presentations to individuals and groups ranging in size from 10 – 300
-
-
Air Traffic Controller
-
Mar 2009 - May 2010
• Simultaneously responsible for two groups of Soldiers totaling to 20 individuals.• Assisted IT staff in resolving network, IS, and OS problems for a medium-sized organization• Supervised 10 Korean Augment to the United States Army (KATUSA) Soldiers requiring patience and understanding while working through culture and language barriers• Served simultaneously as company HR manager and Tactical Airspace Integration System team supervisor• Ensured organization personnel received accurate pay and forwarded paperwork through appropriate channels to maintain Soldier and family well-being and morale Show less
-
-
Air Traffic Controller
-
Jan 2007 - Mar 2009
• Promoted to Facility Chief over peers. Responsible for all assigned airfield personnel and operations• Responsible for over $2.5 million of buildings, equipment, land, and vehicles• Served as Battalion level Land Navigation training supervisor: leading to over 100 Soldiers meeting Army standards and exceeding organizational goal of 90% land navigation qualified
-
-
Air Traffic Controller
-
Sep 2004 - Jan 2007
• Learned Unix-based networking to ensure communication between multiple tactical systems• Responsible for approximately $20,000 in equipment• Cross-trained into Air Defense, a tangentially related field
-
-
Air Traffic Controller
-
Aug 2005 - Aug 2006
• Responsible for Deconflicting Airspace for the Iraqi War Theater of Operations• Appointed to a supervisory position over peers• Responsible for approx. $150,000 worth of equipment• Facilitated hundreds of missions transporting personnel and equipment; mitigating risk for combat operations.
-
-
Air Traffic Controller
-
Apr 2004 - Sep 2004
• Trained in: o Fixed Base/Tactical Air Traffic Control (ATC) Tower operations. o Fixed Base/Tactical Radar and Non-Radar operations. o Deconflicting Airspace within the Designated area of operation. o Tactical/Fixed Base Ground Control Approach (GCA) operations.
-
-
Public Affairs Specialist
-
Sep 2003 - Jul 2004
• Trained in: • Audiovisual Production Techniques • Photographic Techniques and Processes • Printing/Publishing Techniques and Processes • Proofreading/Editing • Process Analysis and Improvement • Public/Media Relations
-
-
Soldier
-
Jul 2003 - Sep 2003
Basic Training
-
-
Education
-
2018 - 2019
Davenport University
Master's degree, Technology Management -
2015 - 2018
Davenport University
Bachelor's degree, Information Technology Project Management
Community
