Experience

MeySen Academy

• Japan
• Primary and Secondary Education
• 1 - 100 Employee

• Premier School Kindergarten Teacher

  • Apr 2022 - Present

  - Instruct up to 16 K4/K5 students in an English immersion classroom- Create functional learning stations - Assess students’ language acquisition progression- Communicate with families about students’ development

• Friends Club Teacher

  • Feb 2019 - Mar 2022

  - Instructed students aged 6-12 in conversational English using the GrapeSEED method- Taught 4 FC classes on a rotating schedule- Taught additional high school students twice a week- Performed as a Substitute Toddlers Teacher- Assisted the primary Kangaroo Club Teacher



State Fund Insurance

• United States
• Insurance
• 1 - 100 Employee

• Customer Service Representative

  • Aug 2017 - Jul 2018

  - Answer phones and direct clients to correct agents and departments - Assist clients with basic insurance questions on home and auto policies - Process policy changes and mortgagee paperwork - Advise on and update coverages to keep up with client needs - Collaborate with service teams at multiple insurance carriers to provide excellent service to our clients - Contact and communicate with prospective clients with sales opportunities - Answer phones and direct clients to correct agents and departments - Assist clients with basic insurance questions on home and auto policies - Process policy changes and mortgagee paperwork - Advise on and update coverages to keep up with client needs - Collaborate with service teams at multiple insurance carriers to provide excellent service to our clients - Contact and communicate with prospective clients with sales opportunities



MAPFRE

• Spain
• Insurance
• 700 & Above Employee

• Insurance Service Center Representative

  • Jul 2016 - Jul 2017

  In the ISC we service Home, Auto, and Umbrella insurance policies in partnership with multiple Massachusetts agencies. -Advise insureds on coverages, costs and regulations-Maintain active records of policy changes and customer correspondence-Process MA Drive paperwork in partnership with Massachusetts auto dealerships-Process varied policy validations-Utilize a Microsoft Access based database-Utilize a Legacy system(AS400)-Familiarize myself with home, Auto, and Umbrella policies in MA -Maintain excellent customer service with all of our customers Show less

• Customer Service Representative II

  • Feb 2016 - Jul 2016

  I took first-notice-of-loss calls from customers and non-customers as well as some general inquiries about the insurance business. During FNOL calls, I worked with the customer to make them feel comfortable as we reviewed the loss information. I guided the call to explain the basics of the claims process and resolution and what the customer could expect.-Worked with Legacy(AS400) system and several other software programs.-Familiarized myself with MA auto insurance requirements-Recorded accident and loss information quickly and accurately-Facilitated rental car replacement-Confirmed and reviewed basic policy information and coverages-Called into other insurance companies on behalf of insureds to verify claim existence-Collaborated with interpreter services to provide service to customers speaking other languages-Advised insurers of special programs we offer to expedite the claims process-Created notifications and requests for Police/Fire department reports Show less



Nichols College

• United States
• Higher Education
• 300 - 400 Employee

• Teaching Assistant

  • Jan 2016 - May 2016

  Returned to my former Digital Applications TA position during my final senior year semester. Returned to my former Digital Applications TA position during my final senior year semester.



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• College Program Intern

  • Aug 2015 - Jan 2016

  As a merchandise cast member at Walt Disney World's Hollywood Studios in Orlando, FL I am responsible for promoting sales as well as engaging with guests to make their experience as "magical" as possible. Being part of the Disney Team means putting our guests safety and enjoyment over all else. Every position within the company has a specialized focus on guest interaction and guest satisfaction with importance stressed on Disney's Four Keys- Safety, Courtesy, Show, and Efficiency. It has been a wonderful challenge learning how to balance a fast-paced environment with the quality one-on-one interactions we share with our guests every day. I work primarily as a cashier but my duties include: - Providing excellent guest service - Engaging guests and cast members to create an uplifting and "magical" environment - Assisting guests with directions, purchases, and any miscellaneous questions or concerns - "Merchantaining" Entertaining guests whilst advertising products and items for sale (This includes demonstrating devices, toys, fashion wear, novelties, etc.,) -Reviewing safety rules and contract agreements associated with Electric Convenience Vehicle rentals - Maintaining merchandise stock and display standards Show less



MAPFRE

• Spain
• Insurance
• 700 & Above Employee

• Agency Relations Intern

  • May 2015 - Aug 2015

  Developed foundational business acumen skills through formal learning activities, assignments, project work and networking. Below is a list of a few of the projects I worked on: -Revived on-hold projects that were stalled due to high claim volume *Conducted research, pulled statistics together and presented ideas *Worked in tandem with my supervisor to develop project proposals and summaries -Designed and drafted a program pamphlet for an intern-organized Ceremony -Reviewed and edited presentation documents including PowerPoint -Researched business issues and problem-solving -Wrote business memos and communications -Participated in Intern focused meetings -Co-planned a volunteer activity with fellow interns -Volunteered in Worcester for an intern "Day of Caring"​ -Facilitated meetings -Took organized notes at a Women's Leadership Network meeting for later circulation Show less



Kmart

• United States
• Retail
• 700 & Above Employee

• Customer Service Associate

  • Jun 2012 - Jul 2015

  I started off as a front-end cashier in June 2012 and over the next 3 years I was cross-trained and moved across multiple departments including Layaway, Jewelry and lastly I was promoted to Customer Service Associate. A range of my responsibilities included: - Answering and directing phone calls - Managing cashiers - Balancing cash drawer - Providing customer service and directory - Conducting lottery sales, money order processing and regular sale/return transactions - Facilitating and monitoring layaway contracts - Organizing and maintaining layaway storage areas - Cleaning and maintaining organization on sales-floor - Providing back up coverage for multiple departments including Electronics, Garden and Jewelry Show less



Nichols College

• United States
• Higher Education
• 300 - 400 Employee

• Teaching Assistant

  • Aug 2014 - May 2015

  My responsibilities include: - In-class assistance and co-teaching - Scheduling tutoring sessions - Offering feedback and input on projects and assignments My responsibilities include: - In-class assistance and co-teaching - Scheduling tutoring sessions - Offering feedback and input on projects and assignments