Technical Program Manager

• Sep 2020 - Present

Product Development Engineer IV

• Feb 2018 - Sep 2020

Serves as project manager and technical expert to develop adhesive solutions for the apparel market. Manages multiple cross functional and international product development teams by facilitating communication within teams and to project stakeholders, managing project plan and budget, and controlling risk.Dedicated to delivering product solutions that meet customer needs through hands on experience with product function and issues. Customer empathy is critical to creating value driven products and solutions.Collaborated with Applications Specialist to develop an internal wear testing program enabling new products to be testing in garments to understand end user experience and validate product design. Drive faster, data driven decisions utilizing DFSS tools and methodologies throughout projects and enhance cross functional communication with both internal and external customers.Facilitate new products from concept to commercialization through Stage Gate process.Lead DFSS deployment team to increase adoption of DFSS tools and methodologies throughout Bemis to support faster product development cycle times. Show less

Quality Engineer

• Nov 2016 - Jan 2018

Drove cross functional team to find root cause for a $4M customer complaint. Developed a unique and objective rating system to correlate subjective problem to a measurable parameter to effectively study the problem and communicate to a broad audience and ultimately prove root cause.Resolved two major customer complaints on outsourced products by developing relationship with supplier, round robin studies, installation of updated quality control testing equipment at supplier facility, and implementation of supplier quality agreement. Designed and implemented a SharePoint database integrating two supplier feedback processes to improve efficiency and streamline communication between Engineering and Purchasing to reduce cycle time in resolving raw material issues.Instrumental in launching digital QC data collection system on one production line. Facilitated communication with IT, QC, and production to ensure needs of the operators and QC technicians were being properly integrated into the new system. Trained operators and QC technicians throughout all shifts on how to use the digital system to ensure success.Implemented quarterly complaint trend analysis decreasing recurring complaints and improving quality of root cause analysis and CAPA implementation. Show less

Quality Engineer

• Oct 2013 - Oct 2016

• Oversaw two high-profile product lines, as well as the design and implementation of a quality assurance program for a new product line at the plant.• Monitored product quality using SPC techniques for key material properties and analyze for special cause variation, ensuring process control and adherence to customer specifications.• Troubleshot and implemented CAPA for nonconforming materials, customer complaints, and other special cause variations using Root Cause Analysis techniques and statistical analysis (linear regression, ANOVA, etc.).• Fostered customer relationships to ensure the seamless management of all products, including product changes, new-product on boarding, manufacturing processes, and quality control testing.• Facilitated supplier management, which included issuing SCARs for nonconforming materials, executing supplier specification agreements, leading the Raw Material Review Board, working with suppliers for shelf-life extensions and the manufacturing new raw materials, and assisting with Annual Supplier Scorecards—to ensure only top-quality raw materials are used in the final product.Career Highlights★ Reduced scrap and rework by 95%+ by collaborating on the formulation of an electronic logbook (MS Excel, VBA Code) to replace manual entries for key customer properties for a $2.4M product line; logbook designed to alert production associates to out of spec material prior to final product packaging.★ Formulated a Quality Assurance Inspection procedure and team development training to reinforce quality requirements for a $2.4M product line, resulting in a 75%+ reduction in rework.★ Decreased the number of packaging errors by 50%+ in one year by developing a quality assurance process for new product. Show less

Technical Service Specialist

• May 2009 - Oct 2013

• Extended technical consulting services to current and prospective customers to support and strengthen Cabot technology and customer relations, including on-site customer training and sales meetings.• Prepared detailed reports following customer on-site visits, driving completion of both internal and external tasks.• Developed and delivered effective sales tools to grow existing accounts and expand sales to new customers. • Drove customer complaint investigations by using Root Cause Analysis and leveraging resources as necessary to ensure a satisfactory and prompt complaint closure.• Collaborated with a team representing four departments (Technical Service, Quality, R&D, and Operations) to implement manufacturing process changes to resolve product quality issues and eliminate recurring customer complaints. • Worked alongside the commercial team to develop pricing and marketing strategies with noteworthy results.• Led competitive analysis activities to determine technical advantages and disadvantages of products and compared those findings against competitive products. • Trained internal and external customers on ink formulation, Cabot’s Inkjet Colorants product range, and SharePoint.• Led technical activities associated with researching new sales channel to start selling existing products into to increase market share. Involved managing activities of a summer intern hired to work on the project. Career Highlights★ Increased a site-wide recycling program from at Cabot Corporation by collaborating with the site facility manager from paper and cardboard only to incorporate #1-7 plastics, scrap metal, and e-waste without increasing trash and recycling costs to support the company’s sustainability mission. Show less

Senior Research Associate

• Apr 2008 - May 2009

• Maintained calibration records for test equipment in Inkjet R&D Shared Services Laboratories, ensuring adherence to ISO9001 standard and compliance with manufacturing quality-control methods.• Supported sales and technical service teams through independent lab experiments.

Research Associate

• Feb 2007 - Apr 2008

• Prepared chemically modified colloidal particles and physical property characterization, while maintaining detailed laboratory documentation of project results

GC/MS Analyst

• Jul 2005 - Feb 2007

• Oversaw the daily scheduling, maintenance, and analysis of samples for Volatile Organic Compounds on multiple GCs and GCMSs. • Troubleshot and repaired instrumentation promptly to meet ambitious deadlines ensuring timely delivery of results to customers. • Oversaw the daily scheduling, maintenance, and analysis of samples for Volatile Organic Compounds on multiple GCs and GCMSs. • Troubleshot and repaired instrumentation promptly to meet ambitious deadlines ensuring timely delivery of results to customers.

Research Lab Technician

• Feb 2005 - Jun 2005

• Performed routine biological lab tests, including SDS-PAGE and Cell Culture to support lead scientist’s research project. • Managed laboratory inventory and ensured the proper equipment and supplies were readily available at all times. • Performed routine biological lab tests, including SDS-PAGE and Cell Culture to support lead scientist’s research project. • Managed laboratory inventory and ensured the proper equipment and supplies were readily available at all times.