Experience

AMERIGAS PROPANE L.P.

• United States
• Oil and Gas
• 1 - 100 Employee

• Manager of Government Affairs

  • Oct 2021 - Present

  I work on behalf of AmeriGas and in partnership with state industry associations to advance safety and increase the use of propane through public policy. I work on behalf of AmeriGas and in partnership with state industry associations to advance safety and increase the use of propane through public policy.



AmeriGas

• United States
• Oil and Gas
• 700 & Above Employee

• Area Manager

  • Jul 2020 - Oct 2021

  In this role I provide operational training, development & motivational support for a multi-unit network of propane distribution locations. Area performance is built on a core value of safety, our customer’s experience, operating KPI performance, all while maintaining operational efficiencies through effective management of staff and assets.

• Area Director

  • Apr 2017 - Jul 2020

  I am accountable for customer growth and satisfaction, volume growth, ROA, EBIDTA, and employee development and satisfaction for locations within Northern California. Reporting to the Region Operations Vice President, I support multiple field managers to assure that business goals are met. I gather insight by traveling daily throughout the territory, meeting with district managers and field employees to both help overcome challenges and celebrate successes.

• Assistant Area Director

  • Oct 2016 - Apr 2017

  I assisted the Area Director within Northern California with local district management, special initiatives, business challenges and constraints on time. I am responsible for a variety of projects specifically within distribution efficiency. I work closely with and am in support of our local District Managers and projects they are assigned. Duties and Responsibilities:• Encourage Customer Growth in partnership with our Area Sales Manager by initiating marketing plans and programs, ensuring assets are in place to take advantage of growth opportunities, and holding growth and retention meetings in the districts.• NPS audits and customer service support, coaching/training• Customer Scorecard – help lead District and Area improvement• Review applicable reports to ensure customer service is maintained at the highest levels• Help with Incident Investigation and Root Cause Analysis / Corrective Action steps.• Insure that Company Disciplinary Policy is followed for safety violations.• OPS compliance report and system maintenance• Assist with Area Director Audits• Distribution training, driver productivity and efficiencies• New District Manager training• Safety meeting compliance• Cylinder requalification activities and compliance• Non-Propane Gross Profit performance• Service and installation optimization implementation and follow up• Participate in District Manager performance appraisals• Assist in identifying key employees for future development Show less

• Area Sales Manager

  • Feb 2011 - Oct 2016

  As the Area Sales Manager I supported the Area Director of operations and was responsible for all sales, marketing and customer growth in many different territories, sometimes multiple states. I would analyze the competitive environment and new business opportunities for each individual retail district to develop and promote profitable customer growth and customer retention strategies. I was directly responsible the success of Account Managers and Senior Account Managers with dotted line management responsibility for DMs and district employees as it relates to growth Show less



Pacific Dental Services

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Operations Manager

  • Apr 2005 - Feb 2011

  Responsible for developing staffing strategies, drive revenue and grow profits, use problem-solving skills to effectively communicate to co-workers and maximize financial tools for targeted objectives. I was the ambassador of the PDS culture, values and mission, and found ways to devise and implement best operational practices. Responsible for developing staffing strategies, drive revenue and grow profits, use problem-solving skills to effectively communicate to co-workers and maximize financial tools for targeted objectives. I was the ambassador of the PDS culture, values and mission, and found ways to devise and implement best operational practices.