Experience

Mechanix Wear

• United States
• Manufacturing
• 100 - 200 Employee

• Customer Service Manager

  • Jan 2019 - Present

  • Oversaw daily operations of both the Customer Service and EDI department through combination of careful planning and troubleshooting.• Demonstrated consistent operational excellence to maintain stellar office reputation.• Tackled and addressed top-level, high-priority issues with professional administrative discretion.• Revised and maintained master calendar to coordinate meetings across multiple time zones.• Screened phone calls for executives to instantly identify priority clients and filter out spam calls.• Followed proper accounting and bookkeeping procedures to support audits.

• EDI Manager

  • Jan 2018 - Jan 2019

  • Assigned tasks to associates to fit skill levels and maximize team performance.• Created training modules and documentation to train staff.• Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.• Led team meetings and one-on-one coaching sessions to continuously improve performance.• Entered time and attendance logs in preparation for payroll.

• EDI Specialist

  • Sep 2015 - Jan 2018

  • Performed root cause analysis on transmission issues.• Monitored records and files transmissions to customers to ensure smooth and error-free deliveries.• Generated, analyzed and filed daily reports with Mits.• Planned, implemented and integrated updated system-oriented projects.

• Sales Representative

  • May 2014 - Sep 2015

  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.• Created and implemented store displays, promoting sales and growth.• Developed key customer relationships to increase sales.• Continuously met sales goals via strategic prospecting.

• Sales Assistant

  • Jun 2009 - May 2014

  • Reviewed files, recordings and other documents to obtain information to respond to requests.• Fostered relationships with customers to expand customer base and retain business.• Made travel arrangements and maintained calendars, enabling outside sales personnel to stay organized.• Monitored customer order process and addressed customer issues.

• Customer Service Representative

  • Sep 2006 - Jun 2009

  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.• Asked probing questions to determine service needs and accurately input information into electronic systems.• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.• Rolled out operational improvements and solutions to deliver top-notch customer service.

• Front Desk Staff

  • Sep 2004 - Sep 2006

  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.• Maintained daily calendars, set appointments with clients and planned daily office events.• Sorted incoming mail and directed to correct personnel each day.• Oversaw office inventory by restocking supplies and submitting purchase orders.• Updated and recorded customer or client information to maintain accounts.• Served visitors by greeting, welcoming and directing to appropriate personnel.• Answered phone calls, provided information and connected callers to appropriate personnel.• Managed customer complaints and rectified issues to complete satisfaction.