Head of Talent Technology & Innovation

• Jul 2021 - Present

Head of Business Engagement for Front Office Systems - UK & Ireland

• Jul 2019 - Jul 2021

Business Engagement Manager for Front Office Systems - UK & Ireland

• May 2013 - Jul 2019

Operations Analyst - Global Applications - Continental Europe and RoW

• Jan 2012 - May 2013

Supporting IT Contacts and Local Trainers for each CERoW CountryTraining Communications for new IT functionality and Website functionalityOperations Projects - analysing how current functionality works, what can be improved, and optimising current functionalityGlobal Roll-out Projects & CERoW based projects - business readiness and BAU

Service Delivery Manager - CERoW

• Sep 2009 - Dec 2011

Roll-out of the new OneTouch IT System to all CERoW Countries ( 20 countries, 12 Databases) - involving:Pre-Go Live:Business Readiness, Training, Communications, TestingGo-Live:2 weeks Go Live Support (daily calls)BAU3rd line liaison with 3rd party suppliers - daXtra, Google, Broadbean etcLiaision with each countries IT ContractorsTraining of new functionality & feedback from current functionalityKey responsibilities: • Manage business engagement and participation on future CERoW upgrades and releases • Manage the portfolio of Requests and ensure the progress within the 2nd and 3rd line team and 3rd party supplier if required • Ensure an active tracking and overseeing of P1 Incident until resolution • Supervise and control Incidents • Responsible for triage of support log on Remedy by Local IT to ensure quality of the call raised • Ensure escalation of Incident to Senior Management and make sure regular updates are provided to business/local stakeholders • Manage the change request according to the process definition within Hays ensuring appropriate response time • Coordinate with CERoW training organisation when required • Manage the communication around OneTouch according with the portfolio content and in coordination with OT Product owner • Ensure regular communication with key representatives from each country/region in order to: • Ensure all support issue are properly reported and managed • Ensure that evolution / fix / solution provided around front office are communicated, understood and used • Ensure all support issues are properly reported and managed • Manage the relationship with suppliers (TCS, Daxtra, Google, Bond) according with organisation in place • Ensure that regular KPI on OneTouch usage are provided and circulated to appropriate audience Show less

Senior Business Systems Trainer

• Aug 2008 - Sep 2009

Having worked for the Hays Resource Management side of the Business for over 4 years, I have now moved to working for Hays PLC as a Senior Business Systems Trainer working on our new Adapt V11 Project rolling out the new OneTouch System. Train the Trainer on new functionalityWriting & creating all on-line trainingCo-ordinating Training Sessions globallyCommunications for Pre-Go Live and Post Go LiveAttending Model Offices for Global buy-in of the new technologyBuilding strong relationships with business stakeholders to ensure high level of business satisfaction and extended business value from the investment being made. - Full system development lifecycle; Concept, Requirements, Design and Development - Business testing and sign off - Business Readiness - Training and online learning - Communications - SupportWorking alongside the Project Manager for Business Readiness on the development and delivery of a Global Business Readiness strategy. The approach included all aspects of Change Management from Stakeholder Management, Employee Acceptance, Communication Planning, Training, Storm Support and Monitoring across a base of 5,000+ consultants. Show less

Operational Development Analyst

• Nov 2006 - Sep 2008

Onsite Account Manager at JP Morgan

• Mar 2004 - Nov 2006