Vice President, North America Operations

• Dec 2021 - Present

Director - Global Transportation

• Jan 2021 - Dec 2021

Work in conjunction with the COO to further develop and maintain key transportation relationships domestically and internationally in support of the direct and indirect freight forwarding service offerings. Work with the Business Development team to identify logistics solutions for clients, assist the consulting team with technical and transportation specific support, and provide oversight to all transportation-related requests globally. Act as the Cryoport subject matter expert on transportation functions across the global network. Including its internal and external customer base providing training and marketing materials as needed to support the product. Establishment and periodic report out of Key Performance indicators relevant to the function and of value to the organization. These KPI’s will focus on capturing, identifying, and leveraging data and performance elements to improve service, costing, and value to the organization. Development of the global transportation strategy for Cryoport across all locations including all modes of transportation and related services. Establish and maintain positive professional working relationships with all domestic and international air carriers and logistics providers, supporting the Cryoport indirect and direct freight models. Leverage such a relationship for both price and service improvements across the Cryoport network and suite of companies. Provide direct oversight and control of the US-based Cell-Ertias entity direct freight model, ensuring compliance with all TSA/IAC and other government agency requirements. Provide direct oversight and control of the established Cryoshuttle service to include: Internal and external compliance, expansion of services, and vehicles/types across the Cryoport network. Ensure that all drivers meet and maintain all required DOT/TSA/IAC training as needed. Ensure that all vehicles are maintained and meet the required safety standards Show less

District Manager

• Jul 2014 - Dec 2020

•Direct oversight of all aspects of station operations and sales management •Developed station revenue budget from the ground up combining all sales territories into one final sales goal/budget. Worked with individual account executives (AE’s) to develop an individual territory sales goal. Worked in the field with the AE’s to develop and close new opportunities •Responsible for the training and development of the sales force and the operational team. Worked with subject matter experts (SME’s) and the corporate sales training department to ensure all personnel are fully capable to perform their roles. •Ensure adherence to all regulations, policies, and procedures as required. This includes all safety regulations and requirements to all federal, state, and local laws and ordinances. •Attaining and exceeding budgeted revenue and profitability within the assigned territory. •Analyzing all fixed and variable costs to ensure maximum profitability is met as shown on the monthly and year-to-date P&L. •Controlling costs such as: purchased transportation, labor, overtime, chargebacks, and facilities •Developed a business plan for the territory in conjunction with management and key staff. Knowing the marketplace: make sure we have the proper staffing to achieve our share of the available market opportunity. •Worked with the leadership teams of National Accounts, Global, Government, Last Mile, Truck Brokerage, Logistics, and Trans-border to expand our base customers and develop new opportunities •Hired, trained and administered all station staff. Developed a team that is capable of expanding their roles in the company. Conducted regular performance reviews for all employees to track progress •Managed Salesforce to make sure each territory is identified at the account level. Worked with the AE’s to manage the target account opportunities and report and track the progress to regional management. Show less

Director Global Operations

• May 2013 - Jul 2014

• Strengthened department financial position through budgeting, accounting, and P&L responsibility • Reduced department expenses and increased profit through vendor negotiations • Implemented new procedures and SOP for large warehouse account that was in jeopardy • Implemented new settlement process for agent partners • Decreased Accounts Receivable DSO from 75 days to 45 days • Worked closely with sales in order to increase new business • Achieved IATA Accreditation for NFI Global • Held NVOCC License for NFI Global Show less

International Manager

• 2000 - May 2013

Accountable for the fiscal and operational oversight, leadership, direction, and overall management of Baltimore, Cleveland, Philadelphia, and Pittsburgh Air Export Shared Services Operations. Responsible for implementation and compliance with company policies and procedures, ISO standards, Sarbanes Oxley requirements, and other applicable regulatory guidelines. Also responsible for LEAN Implementation for the PHL station. SME Manager was responsible for managing 3 on-site account coordinators for a large pharmaceutical account in the Philadelphia region. Developed sustainable solutions for challenging pharma supply chain logistics, negotiated pricing with carriers for the movement of Envirotainers, Unicoolers and va-Q-tainers. Show less

Station Manager

• Jul 1995 - Jun 2000

Lead a safety-centric culture through consistent execution and implementation of company resources and processes. Ensure that the station operates in compliance with all company policies and procedures, and adheres to the company's mission, vision, and values statements. Ensure consistent practices and processes are utilized in the area of asset management, financial reporting, state, and local government regulations. Direct a management and supervisory staff responsible for the primary business functions at the Station. Direct and participate in the acquisition, training, and onboarding of team members. Leverage knowledge of all SLA and SGHA’s for current and future customers to deliver on our commitments. Develop teams to improve work performance and maximize potential through succession planning, KPI achievement, coaching, ongoing training, and mentoring. Establish and maintain a structured communication process between departments, groups, and team members to support the Station’s commitments to customers, individuals, and our Company. Regularly interact and obtain feedback from customers to promote the Station and measure the level of customer satisfaction to improve capabilities and processes. Ensure appropriate staffing levels are maintained through proper use of flight and personnel schedules. Encourage employee suggestions and involvement in the improvement and growth of the Station, its processes, and people. Responsible for financial management including capital expenditures, forecasting, budgeting, audit performance, and expense management. Develop new business plans with capital requirements and anticipated performance. Carry out management responsibilities in accordance with the organization's policies and applicable laws. Collaborate with the leadership team to review and analyze operational, functional, and customer data to make informed business decisions and develop new strategies. Show less