Carsten Ley, PMP - CCXP
Founder, Customer Experience | Agile | Project Consultant at Asia PMO- Claim this Profile
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Bio
Greg Krasnov
Carsten did a dantastic job helping me set up PMO at Tonik as our temp PMO Head. Thanks Carsten! Highly recommended.
ILACS - UEH Viện Ngôn Ngữ - Quốc Tế Học
We cooperated with Carsten to conduct Customer Experience (CX) training sessions for several clients. Carsten is an experienced trainer and holding expert knowledge in CX. Based on the attendee’s feedbacks, his training session was appreciated through practical knowledge and well-structured frameworks. Also, he delivered interesting activities during training sessions to support attendees understand and get in touch with new concepts in CX.
Adam Preston Perrell
As the Speaker Manager for the 2nd Myanmar Project Management Symposium, I had the opportunity to help Mr. Ley bring his message of CX and OKR focus on Project Management to over 400 Myanmar project management professionals. Mr. Ley maintained open communication throughout the preparation for the event and demonstrated expertise and confidence in his presentation.
Greg Krasnov
Carsten did a dantastic job helping me set up PMO at Tonik as our temp PMO Head. Thanks Carsten! Highly recommended.
ILACS - UEH Viện Ngôn Ngữ - Quốc Tế Học
We cooperated with Carsten to conduct Customer Experience (CX) training sessions for several clients. Carsten is an experienced trainer and holding expert knowledge in CX. Based on the attendee’s feedbacks, his training session was appreciated through practical knowledge and well-structured frameworks. Also, he delivered interesting activities during training sessions to support attendees understand and get in touch with new concepts in CX.
Adam Preston Perrell
As the Speaker Manager for the 2nd Myanmar Project Management Symposium, I had the opportunity to help Mr. Ley bring his message of CX and OKR focus on Project Management to over 400 Myanmar project management professionals. Mr. Ley maintained open communication throughout the preparation for the event and demonstrated expertise and confidence in his presentation.
Greg Krasnov
Carsten did a dantastic job helping me set up PMO at Tonik as our temp PMO Head. Thanks Carsten! Highly recommended.
ILACS - UEH Viện Ngôn Ngữ - Quốc Tế Học
We cooperated with Carsten to conduct Customer Experience (CX) training sessions for several clients. Carsten is an experienced trainer and holding expert knowledge in CX. Based on the attendee’s feedbacks, his training session was appreciated through practical knowledge and well-structured frameworks. Also, he delivered interesting activities during training sessions to support attendees understand and get in touch with new concepts in CX.
Adam Preston Perrell
As the Speaker Manager for the 2nd Myanmar Project Management Symposium, I had the opportunity to help Mr. Ley bring his message of CX and OKR focus on Project Management to over 400 Myanmar project management professionals. Mr. Ley maintained open communication throughout the preparation for the event and demonstrated expertise and confidence in his presentation.
Greg Krasnov
Carsten did a dantastic job helping me set up PMO at Tonik as our temp PMO Head. Thanks Carsten! Highly recommended.
ILACS - UEH Viện Ngôn Ngữ - Quốc Tế Học
We cooperated with Carsten to conduct Customer Experience (CX) training sessions for several clients. Carsten is an experienced trainer and holding expert knowledge in CX. Based on the attendee’s feedbacks, his training session was appreciated through practical knowledge and well-structured frameworks. Also, he delivered interesting activities during training sessions to support attendees understand and get in touch with new concepts in CX.
Adam Preston Perrell
As the Speaker Manager for the 2nd Myanmar Project Management Symposium, I had the opportunity to help Mr. Ley bring his message of CX and OKR focus on Project Management to over 400 Myanmar project management professionals. Mr. Ley maintained open communication throughout the preparation for the event and demonstrated expertise and confidence in his presentation.
Credentials
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OKR Champ Pro
OKR AsiaMay, 2022- Oct, 2024 -
Certified Customer Experience Professional
Customer Experience Professionals Association (CXPA)Jun, 2021- Oct, 2024 -
Management 3.0 (Agile)
Management 3.0 -
Project Management Professional (PMP)
Project Management Institute -
Speaker Academy
Asia Professional Speakers Singapore -
UI/UX Product Design
CoderSchool
Experience
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Asia PMO
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Vietnam
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Business Consulting and Services
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1 - 100 Employee
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Founder, Customer Experience | Agile | Project Consultant
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2018 - Present
¤ PMO Director for various Fintechs to set-up, structure and lead the PMO & Process teams¤ E-commerce Consultant for H&M SEA to develop E2E customer experience online launch¤ CXO for various start-ups to implement & optimize customer & employee experience ¤ Project & Agile Set-up, Coordination & Management to run the global PMO of client projects ¤ PMO Director for various Fintechs to set-up, structure and lead the PMO & Process teams¤ E-commerce Consultant for H&M SEA to develop E2E customer experience online launch¤ CXO for various start-ups to implement & optimize customer & employee experience ¤ Project & Agile Set-up, Coordination & Management to run the global PMO of client projects
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OKR Asia
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Singapore
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Business Consulting and Services
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Founder, OKR Coach & Consultant
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2018 - Present
¤ Set-up, train & implement OKRs in E-Commerce, Logistic & Tech Companies in Asia, Europe & US. ¤ OKR Coach & Trainer for OKR Champions in Ebay Europe and Unilever SEA ¤ OKR & Performance management review & revamp for unicorn client in SEA ¤ Keynote & Webinar Speaker on international OKR forums for GTMHub, Wanted, Unilever etc.¤ OKR tool implementation consultant to enhance and integrate existing action management¤ OKR Champion & Practitioner E-Learning Certification: https://okrchamp.com/
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Lazada Group
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Thailand
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Financial Services
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1 - 100 Employee
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Vice President Customer Experience (CX)
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2016 - 2018
Responsible for end to end Customer Experience in Lazada Vietnam with focus on product, delivery, communication and after sales service touchpoint analysis, optimization and implementation.At the same time interims Head of CS to align CS with Customer Experience in a KPI driven environment. Responsible for end to end Customer Experience in Lazada Vietnam with focus on product, delivery, communication and after sales service touchpoint analysis, optimization and implementation.At the same time interims Head of CS to align CS with Customer Experience in a KPI driven environment.
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Home Credit Vietnam
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Vietnam
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Financial Services
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1 - 100 Employee
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Customer Experience / Project Manager (PMP)
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2013 - 2016
Responsible for tracking & analysis of customer pain points, customer data mining, management of improvement project pipeline, internal & external communication and cultural change management to continuously strive for superior customer experienceResponsible for cross-company programs and projects regarding customer experience, business transformation, process & cost optimization, change management, office / call center fit-out & relocation, etc.. QA regarding project methods, standards and tools. Set-up of company-wide project portfolio / program management structure and evaluation tools.
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Deloitte Consulting
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Italy
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Business Consulting and Services
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700 & Above Employee
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Project Manager (PMP)
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2008 - 2012
Responsible for projects in Financial Services, Banking, Post Merger Integration, Process Optimization, Global PMO, Change Management, ERP Implementation, ERP Training Strategies, Corporate Learning Programs Responsible for projects in Financial Services, Banking, Post Merger Integration, Process Optimization, Global PMO, Change Management, ERP Implementation, ERP Training Strategies, Corporate Learning Programs
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Citi
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Mexico
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IT Services and IT Consulting
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100 - 200 Employee
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Project Training + Implementation Coordinator
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2006 - 2007
Implementation & Training Coordinator in a ERP IT Banking Implementation Project Implementation & Training Coordinator in a ERP IT Banking Implementation Project
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Business & Test Preparation Trainer
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2003 - 2006
Business Trainer + Management Coach for HSBC, Optima, etc.Test preparation coach (GMAT, GRE, SAT) for Princeton Review Business Trainer + Management Coach for HSBC, Optima, etc.Test preparation coach (GMAT, GRE, SAT) for Princeton Review
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VW
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Lebanon
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Media Production
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1 - 100 Employee
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HR Coordinator, Business Trainer (Intern)
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Mar 2002 - Aug 2002
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IBM
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IT Services and IT Consulting
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1 - 100 Employee
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Management Training (Intern)
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Jan 2002 - Feb 2002
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Rolls-Royce
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100 - 200 Employee
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Relocation Project Manager (Intern)
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Jun 2001 - Dec 2001
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Bausparkasse Schwäbisch Hall
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Germany
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Banking
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700 & Above Employee
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Credit analyst / advisor
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1995 - 1999
Responsible for checking and approval of mortgage loans (including a 2.5 year apprenticeship as general banking specialist) Responsible for checking and approval of mortgage loans (including a 2.5 year apprenticeship as general banking specialist)
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Education
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1999 - 2003
University of Wuerzburg
Diploma, International Business Administration -
2001 - 2001
University of Plymouth
Exchange Semester, International Business & HR
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