Experience

Monty Adams Jewellery Concierge
• Australia
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee
• State Manager

  • Feb 2023 - Present

Signorino Tile Gallery
• Australia
• Wholesale Building Materials
• 1 - 100 Employee
• Retail Manager

  • Nov 2021 - Feb 2023

SoilWorx
• Australia
• Wholesale Building Materials
• 1 - 100 Employee
• Retail Manager

  • Nov 2020 - Nov 2021

Nick Scali Furniture
• Australia
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee
• Manager

  • Nov 2019 - Nov 2020


Bensimon Diamonds

• Executive Manager

  • Oct 2014 - Nov 2020

  As the executive manager I am responsible in screening all new managers and staff; I ensure that all policies and procedures are implemented and followed by every employee; and finally, I always make sure that there is always equality and fairness amongst everyone. *Building and developing client relationships to strengthen clientele base and maintain continual sales performance whilst strategising the best methods/ experiences to exceed client satisfaction. *Coaching to educate team members on sales techniques, overcoming objections and client development conversations. *Identifying resources required for team members to exceed revenue targets and support internal growth. *All on and off site merchandising. *Monitoring and analysing competitor activity to assess potential opportunities/ threats. *Managing all internal and external conflict. *Coordinating Internal communication between Crown Senior Management to attain approval and commitment for long + short term goals in line with company targets which include product opportunities and team motivational activities. *Implementing CRM data processes and developing key criteria for capturing correct client information. *Personally excel in store and personal sales targets. *Managing all incoming and outgoing messages from all Social Media platforms and information enquires. *Attending client consultations to advise and translate clients wants/ providing solutions/ educating clients on products and necessary information. *Sourcing lose gems for client orders. * Liaising with all high profile clients. * Worked with the photographers to create the first Bensimon catalogue. *Directed an off site fashion editorial. Show less


Michali Jewellery
• Australia
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee
• Manager

  • Aug 2017 - Oct 2019


Canturi Jewels

• Australia
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Senior Sales Consultant

  • Oct 2009 - Nov 2014

  *High-end boutique jeweller selling exclusively Stefano Canturi designed jewels *Strategic planning to increase my turnover year on year *Assisting team members to achieve personal budgets *Staff training *Customer relationship management including database and VIP management to increase client contact and generate new sales *To achieve personal goals and budgets *Top selling sales person for the last 3 years - $1.8 million in 2010 A personal conversion rate of over 80% in last year *Excelled in customer service, thinking outside the square, achieving high repeat business and referrals *In last year salon achieved over 15% increase in sales in depressed economic climate *Hosted the first gallery exhibition of Stefano Canturi works in Melbourne Show less



Melbourne Art Fair

• Logistics Manager

  • May 2008 - Aug 2008

  * Brochure launch * Mail out * Liaising with artists * Co-ordinate guests lists * Merchandising * Ticket sales * Brochure launch * Mail out * Liaising with artists * Co-ordinate guests lists * Merchandising * Ticket sales



Norwich Union International

• Financial Services
• 1 - 100 Employee

• Consultant

  • Feb 2008 - May 2008

  *In bound sales *Building client profiles *Compiling and presenting daily reports *Team presentations *Reporting to director *Training and mentoring new staff *In bound sales *Building client profiles *Compiling and presenting daily reports *Team presentations *Reporting to director *Training and mentoring new staff



Princess Cruises

• United States
• Travel Arrangements
• 700 & Above Employee

• Fine jewellery advisor. Petty officer

  • Sep 2007 - Feb 2008

  * Fine jewellery sales * Jewellery presentation (audience 1,800) * On board marketing * Stock work * Teen centre volunteer * Shore excursions * On boarding of guests * Weekly drills * Fine jewellery sales * Jewellery presentation (audience 1,800) * On board marketing * Stock work * Teen centre volunteer * Shore excursions * On boarding of guests * Weekly drills



BathStore.com

• United Kingdom
• Retail
• 1 - 100 Employee

• Designer & sales advisor

  • Jul 2007 - Sep 2007

  * Design. * On site project manage * Measure and quote. * Store visual maintenance. * Consult builders. * Trouble shoot * Final fit walk through * Design. * On site project manage * Measure and quote. * Store visual maintenance. * Consult builders. * Trouble shoot * Final fit walk through



Travel

• Bangladesh
• Travel Arrangements

• Travel

  • Mar 2007 - Jul 2007

  * Dubai. * Singapore. * Mexico. * Los Angeles. * Japan. * Indonesia. * London. * Dubai. * Singapore. * Mexico. * Los Angeles. * Japan. * Indonesia. * London.



MAC Cosmetics

• Personal Care Product Manufacturing
• 700 & Above Employee

• Counter manager

  • Feb 2006 - Apr 2007

  * Management & motivation of artists. * Daily accounting and reporting. * Monthly reports. * Profit & loss analysis. * Rosters. * Customer service. * Stock management. * Counter presentation. * Training of artists. * Driving the business. * Management & motivation of artists. * Daily accounting and reporting. * Monthly reports. * Profit & loss analysis. * Rosters. * Customer service. * Stock management. * Counter presentation. * Training of artists. * Driving the business.



Virgin Mobile Australia

• Australia
• Telecommunications
• 1 - 100 Employee

• Cluster store manager

  • Apr 2004 - Dec 2006

  * Co-ordination of staff over three sites. * 30 staff * Management and motivation of sales staff. * Daily accounting and reporting. * Profit and loss analysis. * Rosters & co-ordinating of staff leave. * Visual merchandising of all stores. * Working closely with center management. * Co-ordination of staff over three sites. * 30 staff * Management and motivation of sales staff. * Daily accounting and reporting. * Profit and loss analysis. * Rosters & co-ordinating of staff leave. * Visual merchandising of all stores. * Working closely with center management.



Makers Mark Jewellers

• Australia
• Retail Luxury Goods and Jewelry

• Production & communications manager

  • Nov 2001 - Apr 2004

  * Management of in house production team. * Project management of in house production site expansion at second location. * Design & implementation of long term marketing strategy for existing and new locations.* Write, design & edit annual corporate catalogue.* Client entertaining program. Web launch.* Expanded the corporate arm of the business.* Mentor apprentice jewelers* Both front of house and back of house staff management.* Daily huddles with all departments.* Setting goals for all dept heads. Show less

• Senior diamond consultant

  • Nov 2001 - Jan 2002

  * Designing diamond jewellery. * Client services. * All store Merchandising.* Top selling consultant year on year.



Morgan & Wolf

• United States

• Design Consultant

  • Jan 2001 - Nov 2001

  * Re-design of exteriors for pre-sale inspections. * Re-design of interiors for pre-sale inspections. * Site manager. * Cost control. * Product ordering * Working closely with clients * Arranging trades. * Time schedules * Re-design of exteriors for pre-sale inspections. * Re-design of interiors for pre-sale inspections. * Site manager. * Cost control. * Product ordering * Working closely with clients * Arranging trades. * Time schedules



Forty Winks

• Australia
• Retail
• 100 - 200 Employee

• Sales and visual merchandising

  • May 2000 - Jun 2001

  * Ordering in of new stock lines. * Liaising with linen houses. * Direction of store presentation. * Ordering in of new stock lines. * Liaising with linen houses. * Direction of store presentation.



Kozminski jewellers & gallery

• Manager of jewellery repairs

  • Jun 1998 - May 2000

  * Jewellery design. * Repair co-ordination. * Liaising with contract jewellers. * Visual merchandising. * Jewellery design. * Repair co-ordination. * Liaising with contract jewellers. * Visual merchandising.



Rentokil Tropical Plants

• United Kingdom

• Sales Representative

  • Oct 1998 - Apr 1999

  Plantscaping. Plantscaping.



Wittner Shoes Australia

• Australia
• Retail
• 100 - 200 Employee

• Manager

  • Apr 1998 - Oct 1998

  Managed the store. Managed the store.



Ivy’s florist

• United States
• Retail

• Manager/ Head Florist

  • Oct 1997 - Apr 1998

  My responsibilities included all aspects of running the business. My responsibilities included all aspects of running the business.