Experience

School of Future

• India
• E-Learning Providers
• 1 - 100 Employee

• Director of Customer Success

  • Feb 2021 - Present

  Re-imagined and designed architecture for all user-based communication of 600+ students, shifting all curriculum, communication, and operations to Discord and building all training materials for the transition cutting 25% of team’s operational workload and refocusing attnetion on the students safety and learning. Re-imagined and designed architecture for all user-based communication of 600+ students, shifting all curriculum, communication, and operations to Discord and building all training materials for the transition cutting 25% of team’s operational workload and refocusing attnetion on the students safety and learning.



Washington State Department of Health

• United States
• Government Administration
• 700 & Above Employee

• Contact Tracer (Spanish Language)

  • Sep 2020 - Feb 2021

  Worked with the state taking Spanish calls to track the spread of Covid-19, and coded a CRM using coda.io for each individual team member. Worked with the state taking Spanish calls to track the spread of Covid-19, and coded a CRM using coda.io for each individual team member.



School of Future

• India
• E-Learning Providers
• 1 - 100 Employee

• Consultant

  • Jan 2020 - Dec 2020

  Built all first round fundraising pitch decks drawing from sales experience with the JUMP! Foundation, mapped out partnership development sequences and potential market contacts through a preliminary CRM, and then adapted the product and curriculum to facilitate an 8-week virtual program for product managers in a leading start-up in India. Built all first round fundraising pitch decks drawing from sales experience with the JUMP! Foundation, mapped out partnership development sequences and potential market contacts through a preliminary CRM, and then adapted the product and curriculum to facilitate an 8-week virtual program for product managers in a leading start-up in India.



IE Business School

• Spain
• Higher Education
• 700 & Above Employee

• MBA with a focus on Tech, Strategy, & Marketing

  • Sep 2018 - Jul 2019



JUMP! Foundation

• Thailand
• Education Administration Programs
• 1 - 100 Employee

• Global Customer Success Manager, Emerging

  • Aug 2017 - Aug 2018

  I started by getting on a plane and moving from Chile to Thailand with two bags and a flimsy promise of a job on the other side. By the end of my three years I had traveled and worked on every continent except Antartica; learned the value of feedback leading me to triple sales on my immediate team; been promoted to lead all new business and new project development outside of our existing regions, been sent to China to reconnect a Hub that was in the red that, after 6 months we made profitable again; found and closed one of the biggest deals (half million dollars) in the small company’s history; and officially earned the title “Firefighter”—it was on my payslip. Hard to translate how meaningful the experience working at this start-up social enterprise, but the amount of learning I got from getting stranded in a typhoon in Hong Kong with 150 kids and needing to develop a day’s worth of programming within 10 minus; from building a week long design sprint in 2 months for 175 high schoolers in Singapore that connected 40 different non-profits and required 6 different sets of logistics and teammates on a shoestring budget (my 15 roommates in my hostel would agree); and from recognizing that my biggest asset is my team and building care through structured communication tools ending up in huge sales boosts.

• International Partnership Manager

  • Jan 2017 - Jul 2017

• Partnership Development and Marketing & Communications Manager

  • Oct 2015 - Dec 2016



Ergowear

• Customer Success and Business Development

  • Oct 2014 - Oct 2015

  I came in to answer customer service emails, I left having a hand in the marketing and communications strategy. I ended up corresponding in three and a half different languages (portuguese-ish spanish), creating a market research database of over 300 competitors, and supporting the CEO target new spaces to expand share of wallet in the market. I came in to answer customer service emails, I left having a hand in the marketing and communications strategy. I ended up corresponding in three and a half different languages (portuguese-ish spanish), creating a market research database of over 300 competitors, and supporting the CEO target new spaces to expand share of wallet in the market.



Democrats Abroad

• Political Organizations
• 1 - 100 Employee

• Chair (Chile Branch)

  • Jul 2014 - Oct 2015

  ● Restructuring the local political branch to increase expatiate voter turnout for USA elections● Installing new systems to facilitate outreach: solidifying an executive committee team; introducing Google Docs, Hangouts, and Sites; emphasizing sociability and person-to-person contact. ● Restructuring the local political branch to increase expatiate voter turnout for USA elections● Installing new systems to facilitate outreach: solidifying an executive committee team; introducing Google Docs, Hangouts, and Sites; emphasizing sociability and person-to-person contact.



Instituto Chileno Británico de Cultura

• Chile
• Primary and Secondary Education
• 1 - 100 Employee

• English Instructor

  • Jan 2013 - Oct 2015

  ● Teach both English fundamentals, advanced English grammar, and English usage to classes of 7 adults.● Manifest drive, flexibility, and perfect attendance with 0 cancellations due to illness or otherwise,resulting in both a promotion and a raise after 1 year. ● Teach both English fundamentals, advanced English grammar, and English usage to classes of 7 adults.● Manifest drive, flexibility, and perfect attendance with 0 cancellations due to illness or otherwise,resulting in both a promotion and a raise after 1 year.



Good Stuff Nut Butters

• Co-Founder

  • Jan 2014 - Jul 2015

  We saw a need and we filled it. My co-founder and I realized that we could sell nut butters at double their purchasing price without any overhead (we encouraged reusable containers). After lots of recipes—and some roommate conflicts because of the noise the food processors made—we were able to both sell at farmer’s markets around Santiago as well as create a delivery service. We saw a need and we filled it. My co-founder and I realized that we could sell nut butters at double their purchasing price without any overhead (we encouraged reusable containers). After lots of recipes—and some roommate conflicts because of the noise the food processors made—we were able to both sell at farmer’s markets around Santiago as well as create a delivery service.



Revista Revolver

• Online Audio and Video Media

• Magazine Contributor

  • Nov 2012 - Mar 2014

  ● Collaborated, created, and executed micro-advertisements to achieve positively quantifiable objectives through social media● Revitalized magazine meetings to be more electronic, accessible, and efficient for all contributors ● Collaborated, created, and executed micro-advertisements to achieve positively quantifiable objectives through social media● Revitalized magazine meetings to be more electronic, accessible, and efficient for all contributors



College of the Holy Cross

• United States
• Higher Education
• 700 & Above Employee

• Head Resident Assistant

  • Aug 2011 - May 2012

  ● Managed six Resident Assistants responsible for 200 First Year students● Received award for outstanding staff member, four awards for outstanding events, four recognitions of event excellence, and won Inter-House Council Trophy

• Community Based Learning (CBL) Scholar

  • Aug 2011 - May 2012

  ● Advised over 600 students—directly responsible for 100—and professors on maximizing their experiences with a service learning component.● Designed and inaugurated 1st Talk-with-Chalk event, prompting over 350 students to reflect on their community service experiences and promote service learning.



Fondation Orient-Occident

• Morocco
• Civic and Social Organizations
• 1 - 100 Employee

• Outreach Intern

  • Jan 2011 - May 2011

  • Organization dedicated to assisting refugees and low-income persons assimilate into Moroccan society with free courses (language, vocational, etc.) and legal services• Updated the membership database and translated the website from French and Arabic into English for refugee and low-income persons assistance center • Organization dedicated to assisting refugees and low-income persons assimilate into Moroccan society with free courses (language, vocational, etc.) and legal services• Updated the membership database and translated the website from French and Arabic into English for refugee and low-income persons assistance center