Experience

ATCOM Business Technology Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Managed Services Engineer

  • Apr 2021 - Present

  Greensboro--Winston-Salem--High Point Area



The Howard Coble Center for Special Needs

• Electronics and Maintenance Coordinator

  • Nov 2015 - Present

  Pleasant Garden, NC - Volunteer Position - Clean building bi-weekly - Provide general handy work as needed - Diagnose and fix problems with arcade machine, video game consoles, Blu-Ray players, TVs, and sound equipment - Coordinate IT requirements with building staff



Self-Employed

• Real Estate
• 1 - 100 Employee

• Vehicle Detailer

  • Jun 2014 - Present

  Pleasant Garden, NC - Part-Time / As Requested - Wash and clean vehicles - Perform services such as polishing, waxing, headlight restoration, and extreme detailing - Pay extreme attention to detail - Pay close attention to customer needs and desires - Schedule and coordinate with customers



Cypress Networks

• United States
• Computer Networking Products
• 1 - 100 Employee

• IT Support Specialist

  • Mar 2019 - Mar 2021

  Greensboro, North Carolina - Provided on-site, in-house, and remote support to users for networks, servers, mobile devices, IP phones, and workstations - Worked with IT clients in a variety of different businesses, such as healthcare, property management, service, distribution, manufacturing, and more. - Consulted with customers and made recommendations for solutions to described issues - Performed imaging, setup, repair, and deployment of workstations / mobile devices. - Performed configuration and setup of… Show more - Provided on-site, in-house, and remote support to users for networks, servers, mobile devices, IP phones, and workstations - Worked with IT clients in a variety of different businesses, such as healthcare, property management, service, distribution, manufacturing, and more. - Consulted with customers and made recommendations for solutions to described issues - Performed imaging, setup, repair, and deployment of workstations / mobile devices. - Performed configuration and setup of networking equipment (primarily Ubiquiti UniFi and Fortinet) - Worked closely with office staff and a team of other technicians Show less



The National Society of Leadership and Success

• United States
• Higher Education
• 1 - 100 Employee

• Chapter President

  • Jun 2018 - Dec 2018

  Charlotte, NC - Managed an executive board of about 10 people - Represented the entire chapter with leadership and professionalism - Spoke at and hosted events - Coordinated all chapter happenings - Provide a point-of-reference to executive board members and standard members - Onboarded and terminated executive board members

• IT Coordinator

  • Oct 2017 - Dec 2018

  Charlotte, NC - Coordinated with university IT department - Ensured equipment requirements and proper functionality for major events - Troubleshot hardware and software issues - Provided mobile application and website navigation support to society members

• Success Networking Team Coordinator

  • Dec 2017 - Jun 2018

  Charlotte, NC - Managed a team of about 10 people - Coordinated events that help members set goals, network, and develop a support group - Coordinated a series of major events that led members to induction into a society of over 700 people - Stayed organized and on top of things



Brady

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Information Technology Intern

  • May 2018 - Aug 2018

  Greensboro/Winston-Salem, North Carolina Area - Provided daily in-person and remote software and hardware support to 450+ organizational users in an Office 365 environment. - Supported troubleshooting of primarily Windows XP / 7 / 10, Apple iPhones and iPads, and MS Dynamics SL. - Administered some user account functions through Active Directory extensions. - Participated in various IT projects. - Performed imaging, setup, repair, and deployment of various workstations and laptops. - Paid attention to detail and the needs… Show more - Provided daily in-person and remote software and hardware support to 450+ organizational users in an Office 365 environment. - Supported troubleshooting of primarily Windows XP / 7 / 10, Apple iPhones and iPads, and MS Dynamics SL. - Administered some user account functions through Active Directory extensions. - Participated in various IT projects. - Performed imaging, setup, repair, and deployment of various workstations and laptops. - Paid attention to detail and the needs of organizational users - Communicated and coordinated with 3rd Party vendors on warranty claims - Followed IT department and standards - Wrote solution documents on how to solve commonly-occurring issues Show less



Walmart Stores, Inc.

• United States
• Medical Practices
• 1 - 100 Employee

• Electronics Sales Associate

  • Mar 2016 - Aug 2016

  Asheboro, NC - Learned value of teamwork - Assisted customers - Cleaned and organized electronics area - Kept expensive assets secure and safe during transactions - Developed knowledge of electronics - Recommended electronics products and solutions for customers based on described need



Wet N' Wild Emerald Pointe

• United States
• Travel Arrangements
• 1 - 100 Employee

• Food Service Worker

  • Apr 2013 - Sep 2013

  Greensboro, NC - Learned how to work in a fast-paced team environment - Learned value of customer service - Paid attention to customer wants and needs - Performed kitchen cleanup and setup - Learned how different functions of food service create a seamless process