Account Coordinator

• Sep 2023 - Present

Key Lead

• Oct 2022 - Aug 2023

Completed all editor zone charts and made sure editors are in their selected zones or on lunch break at the right time. Supported logistics by being hands on with Shiphero and Shopify by creating manual orders, auditing, and replenishing. Expanded customer loyalty by successfully sharing the brand story, building routines, and creating lasting relationships. Handling cash management such as opening and closing the register as well as the store. Creating a culture of clear and open communication with teammates Ensuring all team members are equipped with information they need to thrive and effectively sharing feedback, ideas, and concerns. Created monthly newsletters that improved product knowledge across the store. Planned surprise and delights for the team to increase overall team morale. Show less

Esthetician

• Mar 2021 - Sep 2022

As a skincare specialist, I provide honest and confident feedback to customers regarding products and services. I consistently seek out new trends and products to better serve and advise my clients. Providing friendly, timely and high-quality services is a standard for me. I build lasting relationships with customers by contacting them to follow up on purchases and to suggest new products. Some of the services I provide to my clients are microderminfusion facials and chemical peels. I recommend treatments and home care regimes, and sold over 22 upgraded services per month! Cleanliness and regular cleaning and maintenance of the used equipment is of utmost importance to me. Show less

Licensed Beauty Advisor

• Sep 2019 - Feb 2021

• Set and achieve personal sales goals while supporting the goals of the team. • Demonstrate makeup techniques. • Service consultations by asking open ended questions to learn the customer’s preferences and needs. • Provide professional facial services, makeup, and hair removal services in accordance with state local and company health and safety regulations. • Consistently seek trends and product knowledge to act as an expert for customers. • Educate clients on skincare products. • Set and achieve personal sales goals while supporting the goals of the team. • Demonstrate makeup techniques. • Service consultations by asking open ended questions to learn the customer’s preferences and needs. • Provide professional facial services, makeup, and hair removal services in accordance with state local and company health and safety regulations. • Consistently seek trends and product knowledge to act as an expert for customers. • Educate clients on skincare products.

Keyholder

• Mar 2017 - Sep 2019

• Suggested products that meet the client’s needs. • Daily department maintenance such as opening and closing the store. • Shared product knowledge with customers while making personal recommendations. • Maintain friendly and professional customer interactions. • Analyzed and resolved work problems and assisted workers in solving work problems. • Successfully managed a 7-person team. • Trained new workers. • Conferred with other supervisors to coordinate activities of individual departments. • Responsible for opening/closing of the store, bank deposits, paperwork. • Performed activities of the workers supervised, when needed. Show less