Experience

McKenzie College

• Canada
• Higher Education
• 1 - 100 Employee

• Director of Admissions and International Partnerships

  • Aug 2018 - Present

• Admissions Advisor

  • Oct 2018 - Present



Smiles Dental Docs

• Canada
• Hospitals and Health Care
• 1 - 100 Employee

• Practice Coordinator

  • Apr 2016 - Mar 2018



Terra Dental Care

• Calgary, Canada Area

• Administrator

  • 2003 - 2008

  Establish positive, ongoing relationships with both internal clients and external clients. Handle a high volume of phone calls; use sound judgment to resolve client inquiries. Typing and Data Entry. Employ sound judgement to resolve customer inquiries. Provide exceptional customer service. Acquire and organize relevant information from clients for external communication. Manage accounts receivable. Initiate and complete marketing plans. Utilize computer program to schedule and bill procedures. Resolve systems related issues which affect the efficiency of daily tasks. Created intraoral restorations using a 3D program (CEREC) for immediate cementation. Mananged emergency patients as required. Including: medical history, taking and reviewing radiographs, and writing prescriptions under the supervision of the dentist. Tooth whitening procedures as required. Present, discuss, and schedule treatment plans up to and over $30,000.00. Established a scheduling system that maintained an even flow of high efficiency while managed to allow for the inconsistent flow of a dental practice. Wrote “Systems Binder” to maintain consistent procedural standards with temporary staff and staff changes. Train and coach staff. Show less



Dr. Malcolm Miller Professional Corporation

• Calgary, Canada Area

• Administration/Treatment Coordinator

  • Oct 1995 - Nov 2003

  Establish positive, ongoing relationships with both internal clients and external clients. Handle a high volume of phone calls; use sound judgment to resolve client inquiries. Typing and data entry. Employ sound judgement to resolve customer inquiries. Provide exceptional customer service Acquire and organize relevant information from clients for external communication. Manage accounts receivable. Utilize computer program to schedule and bill procedures. Resolve systems related issues which affect the efficiency of daily tasks. Train and manage up to nine staff members. Type dictated letters on a daily basis. Maintain and organize treatment plans. Office Management. Facilitate claims payment and preauthorization's for surgical procedures. Show less



Mutual Life of Canada

• Calgary, Canada Area

• Technical Resource Clerk/Claims Information Specialist

  • Jan 1991 - Jan 1993

  Served as Western representative for maternity legislation changes. Participated on Employee Initiative Committees. Served as President of Calgary Claims Social Committee. Assessed third party liability medical and dental claims Communicated with physicians and solicitors to obtain medical and legal reports. Researched information; correlated and edited material submitted by provincial health care plans for staff training. Prepared quality control audits and updated training manuals. Acted as Section Head, supervising nine staff members in the absence of the Manager. Served as assistant for plan administrators. Handled a high volume of phone calls; used sound judgment to resolve claims. Assessed claims through the use of computer programs; entered claims information into computer network system. Assessed claims under $2,000. Show less