Experience

Inflowmatix Limited

• United Kingdom
• Utilities
• 1 - 100 Employee

• Support Tech Lead

  • Jan 2022 - Present



Carnival UK (P&O Cruises & Cunard)

• United Kingdom
• Travel Arrangements
• 700 & Above Employee

• Information Technology Engineer

  • Jun 2021 - Sep 2021

  Information Technology Engineer at Carnival UK (P&O Cruises & Cunard) Information Technology Engineer at Carnival UK (P&O Cruises & Cunard)



Hampshire County Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Information Technology Specialist

  • Oct 2019 - Jun 2021

  ● Specifically brought into the role to provide expert technical support across a variety of projects: First Assignment: ● Key team member for the rollout of Smoothwall firewall to schools ● Established relationships with a variety of key external stakeholders, such as local schools IT support companies ● Collated school IP data and user groups to configure the Smoothwall server ready for migration ● Facilitated training to school employees to enable them to administer their portals and assist them with policies ● Served as trusted advisor to schools to prove support post migration Second Assignment: ● Rollout and support of portable devices to enable staff to work remotely throughout the COVID-19 pandemic ● Utilised strong technical expertise to provide 2nd level support of portable devices through the use of HEAT call system and telephone ● Provided support for Windows 10, Citrix workspace, GlobalProtectVPN O363 Office, Outlook and Teams. Using remote access software TeamViewer ● On the job training on Azure AD and InTune for the administration of the councils hardware and software portfolio ● Contributed to the continuous maintenance for the library of documentation to reflect new processes Third assignment: ● Delivered 2nd level support to schools by providing user access support for a wide range of applications, firewall access configuration, O365 Exchange administration ● Assisted end users by identifying and resolving incidents and faults on hardware and software, managed the entire process from incident logging to closure ● Oversaw all ticket management to ensure incidents and faults were logged and handled to closure ● Office 365 tenancy transfer project, transferring from HCC to schools and 3rd party administration Show less



Vokus Ltd

• Fareham, England, United Kingdom

• Information Technology Support Specialist

  • Apr 2019 - Oct 2019

  ● Held accountability for setting up new starters and leavers setup ● configuration and troubleshooting, including AD, Exchange, IPFX configuration, Cisco Unified Communications Manager for user phone profile management and configuring Skype for Business server ● Enhanced efficiency by providing expert support to the team members with the resolution of open tickets in the call queue, offering technical solutions ● Delivered improvements by collaborating with the Team Leader to create and embed technical processes and documentation Show less



Hampshire County Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Information Technology Support Specialist

  • Jan 2019 - Apr 2019

  ● Tasked upon commencement to deliver 2nd line support for all end users, troubleshoot and resolved 2nd line laptop issues, hybrid devices and smartphone configuration, delivery and providing support to staff ● Completed key tasks, such as including documents to the department SharePoint area ● Promoted compliance by supporting with the housekeeping of stock room orders area, accurately recoded equipment and updated within the inventory system to mitigate any loss of stock ● Tasked upon commencement to deliver 2nd line support for all end users, troubleshoot and resolved 2nd line laptop issues, hybrid devices and smartphone configuration, delivery and providing support to staff ● Completed key tasks, such as including documents to the department SharePoint area ● Promoted compliance by supporting with the housekeeping of stock room orders area, accurately recoded equipment and updated within the inventory system to mitigate any loss of stock



TESTWOOD SCHOOL

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• IT Consultant

  • Sep 2017 - Oct 2018

  ● Provided expert IT Support for 700+ users and school IT network ● Diagnosed and resolved hardware and software problems whilst acting as the first point of contact for all IT and technical queries either online or remotely logging into onsite hardware to make configuration changes ● Monitored and maintained computer systems and networks ● Guided end users through a series of actions to help set up systems or resolve issues ● Troubleshoot system and network problems and diagnosed and solved hardware faults ● Provided support, including procedural documentation and relevant reports Show less



Hampshire County Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• IT Consultant

  • Sep 2012 - Sep 2017

  ● Provided onsite IT support for Hosted Schools Services (HSS) ● Key member of a large team to contribute technical solutions on the department WIKI pages ● Liaised with Tech Leads to beta test updates and new software packages before rolling out to other schools ● Provided onsite IT support for Hosted Schools Services (HSS) ● Key member of a large team to contribute technical solutions on the department WIKI pages ● Liaised with Tech Leads to beta test updates and new software packages before rolling out to other schools



Testwood Sports College

• Southampton, England, United Kingdom

• Network Manger

  • May 2001 - Sep 2012

  ● End to end management for the management, maintenance and upgrading of the school IT network ● Managed numerous projects, including specifications, design and implementation of new ICT rooms to meet customer requirements, monitored all project deliverables including timing, scope and budgets to mitigate any risks ● Accountable for the training and direct management of three, comprising of a deputy network manager and two technicians, maximised productivity through ongoing performance monitoring and review ● Executed HR policies including sickness/absence monitoring and reduction; conducted staff 1-2-1s and appraisals, implemented performance improvement plans to enhance staff productivity ● Regularly analysed workload and team productivity to plan resources to ensure efficient departmental delivery Show less



Skylake Rentals

• Southampton, United Kingdom

• manager

  • May 1991 - May 2001