Experience

The Wright Center for Graduate Medical Education
• United States
• Higher Education
• 200 - 300 Employee
• EHR Application Specialist and Trainer

  • Jan 2021 - Present


Geisinger Health System

• United States
• Medical Practices
• 1 - 100 Employee

• Trainer Analyst

  • Jan 2017 - Dec 2020

  Trainer Analyst – Patient Contact Center • Facilitates and coordinates new hire and refresher trainings, in addition to other formal trainings. • Creates, updates and maintains curriculum content and provides support through reporting and analytics. • Uses education theory and principles applied to the current health care environment, consults for, designs, and supports implementation of education programs to support training initiatives for system-wide implementations, enhancements, and maintenance projects. • Supports Revenue Management curriculum development cycle to evaluate, survey, test, update, and manage courses and course materials. Prepares and sends user communication for these goals/requirements. Scheduling Service Specialist I • Provides seamless appointment scheduling services to patients and referring physician offices by matching physician-specific scheduling guidelines with patient appointment preferences. • Collects and maintains accurate, basic patient information relating to registration and insurance in compliance with HIPAA guidelines. Show less



MAXIMUS

• Australia
• Advertising Services
• 1 - 100 Employee

• Project Coordinator & Training Specialist II

  • Feb 2014 - Oct 2016

  • Entrepreneurial drive and tenacity was instrumental in establishing performance management department for large, 1000+ person federal contract within the healthcare industry. • Established quality standards, scorecards, and coaching strategies; in accordance with client’s service-level agreements and internally-driven Key Performance Indicators (KPIs) translating into operational processes. • Identified areas of coaching opportunities and provide trending information and detailed documents outlining findings and recommendations. Mentored and coached to bridge performance gaps. • Coordinated efforts with other departments to resolve admissions clearance, and/or other related concerns/issues. • Implementation of curriculum and systems trainer for Eligibility Appeals Operation Support and Veterans Affairs Choice programs for large, 1600+ person federal contracts. Expanded and improved operations as the Subject Matter Expert (SME) for the Hearings Department. • Initiated and oversaw the development and implementation of an interactive script tool (e-Captivate) for 5 sites for approximately 1000+ representatives. Provided subject matter expertise on the script, instituted train-the-trainer, as well as the staff training and provide ongoing quality assurance. • Modified, reviewed, audited, quality control, updated existing training programs, modules, materials and aides. • Assured ongoing compliance with quality and industry regulatory requirements. • Prepared reports to communicate outcomes of quality activities. Working with business units to analyze objectives and develop solutions to business need. • Created project plans and driving projects to completion. Tested new features and functionality by creating test scenarios and measurements. • Assisted technical documenters and Trainers as needed with software updates. Show less



Cross Valley Federal Credit Union

• United States
• Financial Services
• 1 - 100 Employee

• Bank Teller

  • Feb 2013 - Feb 2014

  •Balanced teller drawers, ATM’s, and the coin machine, independently operated a fast pace drive through effectively and efficiently with greater than 98% accuracy. •Focused on each transaction to minimize fraudulent activity. Examined checks for endorsement, negotiability, and fraud, received payments and devoted to exceptional customer service. •Balanced teller drawers, ATM’s, and the coin machine, independently operated a fast pace drive through effectively and efficiently with greater than 98% accuracy. •Focused on each transaction to minimize fraudulent activity. Examined checks for endorsement, negotiability, and fraud, received payments and devoted to exceptional customer service.



Sisters Cantina Restaurant

• Manager

  • May 1996 - Mar 2013

  •Oversaw 40+ employees work in front and back of house to ensure compliance with company policies, regulations, and food safety guidelines. •Reduced monthly turnover by 25%; boosted team building and loyalty through an effective incentive program. •Promote customer satisfaction for steady repeat business; organized all promotional events which improved revenue by 20% through daily specials and theme nights. • Produced schedules, training, inventory, reconciliations, monthly reports detailing sales trends and forecasts. • Implementation of creative strategies and innovative solutions to boost customer satisfaction. • Selects or recommends suppliers, analyzes trends, follows up orders placed, verifies delivery, approves payment, and maintains necessary records. Show less



Sundance Vacations

• United States
• Leisure, Travel & Tourism
• 100 - 200 Employee

• Manager, Quality Assurance Supervisor

  • Sep 2011 - Jan 2013

  Manager • Oversaw the development of departmental training and policies to ensure goals are aligned with operational goals. • Organized resources, people, and activities; and ensures collaboration and function goals and targets. • Maintained approval responsibility for recruitment, hiring, discipline and counseling of staff. Performed performance appraisals on direct reports. • Developed and/or maintained policies, procedures, and work flows to optimize the effectiveness and productivity of the office and its members. • Facilitated meetings, establish partnerships to accomplish the organization’s goals. Quality Assurance Supervisor • Supervised the activities of subordinate staff, provided direction and guidance in work assignments. • Accomplished staff job results by coaching and feedback, counseling, and disciplining employees; planning, monitoring, and appraising job results; conducting training and performance appraisals; implementing enforcing systems, policies, and procedures. • Performed quality control and cross-checks on subordinate staff and departments. Identified errors and inconsistencies to established procedures and ensures appropriate corrective action is taken. Show less



Job Corps

• Education Management
• 700 & Above Employee

• Admissions Counselor

  • Dec 2007 - Aug 2011

  • Independently recruited and enrolled 1000+ qualified candidates for entry into the Job Corps program. • Developed MOUs with community partners to establish meaningful and productive referral partnerships. • Acted as liaison between centers and community organizations for 5 counties; for both public and private service agencies which provide services for the specific target groups being served. • Tracked and analyzed on an on-going basis the effectiveness and efficiency of outreach programs. • Attended and exhibited at designated events including community activities/fairs, job fairs and resource fairs. • Participated in industry advisory councils, community relations councils. Office Manager •Oversaw office administrative functions for 5 employees; coordinated outreach events and information sessions, implemented updated policies, drafted and complied financial and safety reports. •Maintained accountability of property including inventory and equipment management, adhere to safety practices, and performed safety inspections in areas of responsibility. Show less