Experience

Milliman HealthIO

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Business Analyst

  • Mar 2021 - Mar 2022

  Brookfield, Wisconsin, United States



Milwaukee County Department of Health and Human Services

• Business Analyst

  • Jul 2020 - Mar 2021

  Business Analyst responsible for gathering business and data requirements for Case Management Tool to be used by the Aging Resource Center, Disability Resource Center, Adult Protective Services and Energy Assistance teams.



Northwestern Mutual

• United States
• Financial Services
• 700 & Above Employee

• Senior Business Analyst

  • Dec 2018 - Mar 2020

  Milwaukee, Wisconsin Key member of the Best Interest team ensuring that Company is compliant with NY Regulation 187 (Best Interest/Standard of Care) by 2/1/2020 In current role – delivering changes to the Field and Home Office related to sales and servicing of life insurance policies in NY; primary focus has been on facilitating/documenting requirements for new required Best Interest documents; working with HO business partners to integrate new processes related to supervision requirements

• Product Owner

  • Aug 2016 - Dec 2018

  Greater Milwaukee Area Product Owner for internal application used to update client data. In this role, I was challenged to guide a development team, both onshore and offshore, and provide direction and requirements so they could be successful. I relied heavily on people to help me understand the impacts of my decisions. Taking chances with what I knew and not being afraid to fail were two of the most important lessons I learned. When I failed, I tried to learn from the mistake and take that experience into… Show more Product Owner for internal application used to update client data. In this role, I was challenged to guide a development team, both onshore and offshore, and provide direction and requirements so they could be successful. I relied heavily on people to help me understand the impacts of my decisions. Taking chances with what I knew and not being afraid to fail were two of the most important lessons I learned. When I failed, I tried to learn from the mistake and take that experience into consideration when faced with the next opportunity. I pushed our team to be Agile in their habits, reinforcing the concept of Good Enough and demonstrating through my actions that I stand behind what the team delivered and more importantly what they couldn’t deliver. I felt I could diplomatically deliver news that our clients may not have wanted to hear because of the relationships I have created with our business partners. I truly believe at the heart of all the work around being the center of our client's financial life, the company’s primary objective, is our data and our company's desire to be digitally savvy. The work I did to help my team clean up our client data will be reflected in every website we build and every piece of communication we send to our clients. I wanted my team to realize the importance of our work and that when we met our milestones, we were ensuring the company was able to provide the highest quality experience we could deliver. Because I was so passionate about the work I did and my team did, I often found myself having to tell someone we couldn’t support their request. My goal was to deliver this news in the most professional manner possible, backed up with knowledge I had about my team and what our business clients wanted. I continued to question decisions made by others to make sure I was in alignment with their thoughts.

• Business Analyst

  • Jun 2012 - Aug 2016

  Greater Milwaukee Area Agile Business Analyst responsible for gathering business requirements for multiple internal applications. Led the team in Scrum ceremonies including system demos and retrospectives.

• Mainframe Programmer/Systems Analyst/Project Manager

  • Jan 1993 - Jun 2012

  Milwaukee, Wisconsin, United States I started as a programmer in the Information Technology department and moved up to Systems Analyst and then Project Manager working on large, corporate initiatives supporting our Life Insurance, Disability Insurance and Investment Products departments.