Experience

First Data Commercial Services

• United States
• Financial Services
• 500 - 600 Employee

• Client Service Analyst II– TeleCheck Channel Support

  • Jun 2008 - Present

  • 10 years of experience supporting high volume sales teams. • Lead the Memphis RSC team in the Cross sales procedures. • Took the lead in updating the TeleCheck agreement, RSA, ISO, BAMS, and PNC Professional Experience Channel Support – TeleCheck – First Data Inc. 2018 – Present • Ensure the successful boarding/updates of all RSA and ISO merchant TeleCheck accounts • TeleCheck Product expert to assist sales with pre-boarding questions • Quality check TeleCheck agreements for accuracy and according to TeleCheck pricing and credit policies guidelines for all RSA and ISO offices • Work closely with Manager and Regional Vice Presidents to generate revenue growth. Regional Sales Coordinator – First Data Inc. 2008 – 2018 • Plan and execute business plans with Account Executives and Regional Sales Directors (RSD) • Quality check all Merchant Processing Application for accuracy and conforms to billing and credit policies. • Run pricing models for account to verify DIA meets SMB guidelines • Ensure the successful boarding/updates of merchant accounts • Work closely with RSD and Regional Vice Presidents (RVP) to generate revenue growth. • Utilize MAMA (Maintenance of AMA) , SalesForce, WEBTAIR and Merchant Manager to meet customer needs and SLA’s. Show less



First Data Merchant Services

• Hagerstown, MD

• Client Service Analyst II - TeleCheck Channel Support

  • Jan 2018 - 2018

  Continuing new career at First Data in a new position. Continuing new career at First Data in a new position.



Kele, Inc.

• United States
• Automation Machinery Manufacturing
• 100 - 200 Employee

• Purchasing Coordinator

  • Jul 2004 - Jun 2008



NAVY EXCHANGE SERVICE COMMAND (NEXCOM)

• United States
• Retail
• 700 & Above Employee

• Softlines Manager

  • Jan 1999 - Jul 2004