Experience

Think Finance

• United States
• Financial Services
• 1 - 100 Employee

• SR. Systems Exception Agent

  • Jul 2013 - Present



Newbold Advisors, LLC

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Forclosure Review Specialist

  • Feb 2012 - Feb 2013



Morgan Stanley Home Loans

• MSCC Senior Research and Fulfillment Specialist

  • Dec 2010 - Feb 2012

  Resolve diversified functions associated with the research and resolution ofescalated and non-escalated customer issues received directly from customers,internal partners, vendors, and senior management.q Apply knowledge to perform a variety of non-routine mortgage processresponsibilities and solve problems that vary in nature.q Process daily assigned customer service correspondence according todepartment service level metrics and RESPA guidelines.q Respond to service e-mail inquiries and additionally responsible for ensuringEducationall Qualified Written Requests are adequately recorded in the complaintdatabase, servicing system, and distributed to the appropriate personnel ordepartment.q Request for Third Party Authorizations Requests for copies of variousdocuments & billing statements Cease & Desist Requests Tax and Insuranceinquiries, disputes, and payment copy requests FACTA Payment inquiries &disputes, requests for payment histories Change of contact information (ex.q Mailing address, last. Show less

• MSCC Senior Account Representative

  • Jun 2009 - Dec 2010

  q Outbound calls for early stage delinquent accounts to support collections.Managed inbound calls and Provided full account research support for LoanAdvisor's, CSA's and Clients on all MSCC accounts. Specialized in HELOC andHEILS. Provided information to clients regarding loan to value ratio, paymenthistory, explanation for frozen HELOC's, calculation of interest, processedpayments through western union. Quoted payoffs and pay downs.



Triad Financial Corp

• Senior Customer Service Representative

  • Aug 2005 - Jun 2009

  Worked inbound and outbound calls, provided assistance to clients in a timely manor, provided research on accounts ranging from payment history, escrow issues, loan documents. Processed payments through Western Union. Provided assistance for collections making outbound calls to resolve and cure customer accounts. Worked inbound and outbound calls, provided assistance to clients in a timely manor, provided research on accounts ranging from payment history, escrow issues, loan documents. Processed payments through Western Union. Provided assistance for collections making outbound calls to resolve and cure customer accounts.