• Feb 2022 - Present

Advance the operational performance of the revenue cycle through strategic oversight of financial outcomes, operational improvement and analysis functions to drive process and service delivery improvements. • Lead multi-disciplinary team of 55 people including registration & scheduling, financial coordinators, coding, insurance verification and patient accounts.• Collaborate with the Business Operations, Site Leaders and other Revenue Cycle Leaders to improve processes and obtain Foundation-wide Revenue Cycle goals.• Lead Revenue analytic team and act as an internal consultant to Recovery Services to translate revenue data into meaningful information and clearly communicate critical information to leadership and other stakeholders to improve organizational and financial performance and decision making.• Chair the billing and coding compliance committee and lead correct coding initiatives for recovery services including the development and implementation of a billing and coding compliance program for all recovery services across the HBFF system.• Maintain current knowledge and application of best practices of revenue cycle management through review of professional journals, membership in professional associations and attendance at seminars related to responsibilities. Show less

• Feb 2019 - Feb 2022

• Translated revenue data into meaningful information and clearly communicate critical critical information to stakeholders to improve business outcomes. Translated revenue data into meaningful information and clearly communicatecritical information to stakeholders to improve business outcomes.• Developed and maintained dashboards to provide operation leaders with meaningfultrends and data to make business decisions.• Improved integrity of data through analysis and feedback to key stakeholders.• Continued to lead the Patient Revenue Cycle, maintaining a high functioning team andmeeting accounts receivable and cash flow goals. Show less

• Oct 2016 - Feb 2019

Managed department responsible for $45 million in billing and collections. Led team of 24 and oversaw a budget of $2 million.• Reduced accounts receivable by 20 days, which increased cash flow by $10 million. Created an engaged culture which increased employee engagement results by 18 points. - Optimized system performance and process improvement internally and throughout the business. - Partnered with payers to clarify contract and developing process.• Collaborated with leaders to identify potential gaps and opportunities to optimize service delivery and patient experience. - Led cross functional project management team of 10 to expedite billing and payment cycle which allowed patients to understand financial obligations while concurrently accelerated reimbursement.• Reorganized department to better align resources to objectives, eliminate duplicity, contain costs and improve efficiency. Show less

• Apr 2014 - Oct 2016

Strategic partner and trusted advisor to 15 senior and executive level leaders from functions including Graduate School, Marketing, Business Development, Call Center, Publishing and Corporate Services Divisions in multiple states. Advised on policies and best practices regarding employee relations, DEI, recruiting and retention, change management, performance management, employee engagement, as well as talent and leadership development. • Partnered with leaders to develop a human capital strategy to ensure their departmental objectives were met.• Led change management initiative during the implementation of a new electronic health record system. • Developed change management tools and practices and provided education and training to over 200 leaders. • Implemented the annual employee engagement survey for the entire organization. Effectively communicated about the survey, achieving 86% participation rates. Analyzed survey results and partnered with business units to evaluate action items.• Coached leaders on strategies for performance management and employee development to improve retention while fostering a strong, diverse culture.• Conducted employee investigations to resolve workplace issues in a fair, equitable, and consistent manner.• Contributor to strategic initiatives and catalyst for organizational transformation. • Designed competitive compensation and benefits packages to attract top talent. Show less

Human Resources Director and Finance Manager

• Oct 1999 - Apr 2014

Finance Manager and Human Resources Director Concurrently managed business operations including AP/AR, cash flow, staffing forecast, financial reporting, technology service and ERP administration as well as the human resources function including payroll, benefits, recruiting, employee relations, and compensation for a $12 million, 90 employee engineering firm. Managed team of 4. Led operational and human resource due diligence for M&A. • Implemented and optimized ERP system which automated reporting in order to access financial information quickly. -Leveraged the resource planning functionality to help deliver projects on time and on budget while appropriately allocating resources. • Monitor and evaluate financial performance while identifying barriers to operational effectiveness and revenue gaps. Managed $9,000,000 budget. Revenue grew from $6M to $12M during tenure • Ensured appropriate staffing levels through revenue forecasting. Staff increased from 40 FTE to 90 FTE due to revenue growth • Researched, negotiated and implemented two out of state business acquisitions maintaining profitability for acquired companies and no staff turnover during the first year • Negotiated office leases, saving 7% annually • Created a culture of excellence through effective Human Resources Management including benefit implementations, payroll management, recruiting and retention, ownership transition, and compensation analysis • Guided annual strategic planning and budgeting process by partnering with leaders Show less