Carrie-lee Grant
Sales Call Centre Consultant at Monash South Africa- Claim this Profile
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English -
Topline Score
Bio
Credentials
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International TEFL course / (Teaching English as a Foreign Language)
-Feb, 2015- Nov, 2024 -
Competence in First Aid
-Aug, 2012- Nov, 2024 -
Competence of Basic Fire Safety
-Aug, 2012- Nov, 2024 -
NQ 5 in Banking Advice
-Jan, 2011- Nov, 2024 -
Computer literacy and Office Administration
-Jun, 2010- Nov, 2024
Experience
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Monash South Africa
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South Africa
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Higher Education
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100 - 200 Employee
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Sales Call Centre Consultant
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Jan 2016 - Present
Counsel enquiries over the phone and Handling online enquiries, Handling inbound enquiries, Maintain and update contact information into CRM system, Follow up call with the customers through online enquiries, Handling inbound enquiries, Maintain and update contact information into CRM system, Follow up call with the customers Feedback / escalate urgent / problems to management on a timely basis To assume any other ad hoc duties assigned by the management, Preparing ad hoc/daily/weekly/monthly reports as required by management Admissions, Student services Show less
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Online English Tutor / Teacher
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Aug 2015 - Present
Able to lead the students in an informal but structured way. Able to work both independently and collaboratively. Able to motivate students and encourage participation. Able to deliver effective education/training. Able to manage administration tasks effectively. Prepare/adapt appropriate teaching materials Identify/assess the needs of the learners and if necessary adapt course content and devilry style to meet these needs. Offer advice on further learning and progression opportunities to learners as required. Show less
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Cushman & Wakefield Excellerate
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South Africa
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Leasing Non-residential Real Estate
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300 - 400 Employee
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GRO
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May 2013 - May 2015
GRO for Fourways Mall Info Kiosk Assisting customers with directions for shops in the mall; Selling gift cards for the mall, cashing up and all admin related to the purchasing of cards; Assisting clients with general queries and issues. Handing out statements to all tenants in the mall; Relieving the receptionists in the centre management and taking over all her duties when she is on leave/lunch which includes : Handling the switchboard, taking messages ect. Preparation for important meetings with landlord/lease administrators ; Collection and administration of turnover figures for marketing purposes; All other reception duties. Show less
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Debt Collector
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Nov 2012 - Apr 2013
Monthly Debtors reconciliation Daily Telephonic Debt Collections Issuing Letter of Demands according to laid down procedures Payments Allocation; Loading Accounts; Maintaining debtors ageing Data Capturing & Listings Experience in Debt Collections; Understanding Terms & Counsel, Able to negotiate Call Center Able to Achieve MonthlyTargets. Show less
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Lindsay Saker Rivonia
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Rivonia
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Assistant Finance and insurance manager
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Jun 2012 - Sep 2012
Assistant Finance and Insurance Manager Loading applications for car finance and assisting Clients on the SERITI system Filling all documents and checking if they are compliant for regular audits Following up on deals status Frequent calls to the bank for requesting of contracts or contract adjustments Faxing relevant documents for validations and payouts General administration, data capturing and queries Reception – (Relieving receptionist) Answering the switchboard and transferring calls to the relevant employees taking messages basic handling of the switchboard assisting clients queries help desk for clients Show less
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Telkom
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South Africa
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Telecommunications
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700 & Above Employee
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Call center consultant
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May 2012 - Jun 2012
Logging faults for clients who have faulty lines/phones of which technicians are sent to assist and advising clients on progress and process of the faults. Logging faults for clients who have faulty lines/phones of which technicians are sent to assist and advising clients on progress and process of the faults.
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Dealer Support Agent
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2011 - 2012
Assistant Finance and Insurance Manager Loading applications for car finance and assisting Clients on the SERITI system Filling all documents and checking if they are compliant for regular audits Following up on deals status Frequent calls to the bank for requesting of contracts or contract adjustments Faxing relevant documents for validations and payouts General administration, data capturing and queries Any duty assigned to me from Finance Manager Reception – (Relieving receptionist) Answering the switchboard and transferring calls to the relevant employees taking messages basic handling of the switchboard assisting clients queries help desk for clients Show less
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Ned Bank
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Main street, Johannesburg
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Flexi Indexer
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Nov 2010 - Feb 2011
Linking documents by capturing identity numbers for correct clients under the Debt review department. Accurate linking of documents to be sent to relevant teams for full debt review process. Linking documents by capturing identity numbers for correct clients under the Debt review department. Accurate linking of documents to be sent to relevant teams for full debt review process.
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Education
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2011 - 2012
Milpark Business school
NQF 5 Certificate in Banking Advice -
2010 - 2010
Havatech College
Computer Literacy/ Office Administration, Certificate -
2005 - 2009
Queens High School
Matric
Community
