Experience

Palmer Holland

• United States
• Chemical Manufacturing
• 100 - 200 Employee

• Customer Solutions Manager

  • Jan 2023 - Present

• Key Account Specialist - CASE

  • Jul 2020 - Jan 2023



Agrana Fruit US, Inc.

• Brecksville, Ohio

• Inside Sales and Support Specialist

  • Mar 2019 - Jul 2020

  Manage key distributor relationships, project manage new development products, act as a liaison between developers and distributors/final customers, provide back up to the customer service manager as needed. Manage key distributor relationships, project manage new development products, act as a liaison between developers and distributors/final customers, provide back up to the customer service manager as needed.



Energy Focus

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Sales Support Specialist

  • Nov 2017 - Jan 2019

• Customer Experience Representative

  • Feb 2016 - Nov 2017



Mace Security International

• United States
• Manufacturing
• 100 - 200 Employee

• Customer Service Manager

  • May 2014 - Feb 2016

  Wholesale account management, e-commerce customer service and EDI with a focus on surveillance products.

• Customer Service Representative

  • Nov 2013 - May 2014

  Wholesale account management and e-commerce customer service.



Times Three Clothier

• Customer Service Representative

  • Dec 2011 - Nov 2013

  In charge of maintaining accurate records for hundreds of accounts, keying new orders, analyzing orders and comparing against current and incoming inventory, managing release of goods for shipment, along with other clerical duties including filing. I also took customer phone calls, answering questions about our products and assisting customers with our website. Responsible for most detail oriented and challenging wholesale customers, as well as all International Distribution orders. In charge of maintaining accurate records for hundreds of accounts, keying new orders, analyzing orders and comparing against current and incoming inventory, managing release of goods for shipment, along with other clerical duties including filing. I also took customer phone calls, answering questions about our products and assisting customers with our website. Responsible for most detail oriented and challenging wholesale customers, as well as all International Distribution orders.



Arby's

• United States
• Restaurants
• 700 & Above Employee

• Manager

  • Jan 2011 - Dec 2011

  Manage shifts with focus on guest satisfaction, high staff morale and reduced costs Helped maintain staff morale while increasing sales on a daily basis through the use of creative incentive programs and contests Responsible for daily bank deposits and balancing cash on a daily basis Maintain equipment through preventative care and cleaning Manage shifts with focus on guest satisfaction, high staff morale and reduced costs Helped maintain staff morale while increasing sales on a daily basis through the use of creative incentive programs and contests Responsible for daily bank deposits and balancing cash on a daily basis Maintain equipment through preventative care and cleaning



Max and Erma's Restaurant

• Manager

  • Aug 2005 - Nov 2009

  Manage shifts with focus on guest satisfaction, high staff morale and reduced costs Responsible for entire kitchen operations, including staff scheduling, proper rotation and ordering of all ingredients and supplies, and interviewing and hiring of all kitchen personnel Reduced food cost from 27.4% to 25.2% in 4 months while maintaining standards of quality; under budget and under company average food cost for last 7 months Reduced kitchen labor costs from almost 40% to under 33% Helped maintain staff morale while increasing sales on a daily basis through the use of creative incentive programs and contests Responsible for collecting deposits from servers and balancing cash on a daily basis Maintain equipment through preventative care and cleaning Show less



Harry and David, Inc

• Supervisor

  • May 2003 - Jan 2006

  Responsible for running shifts, ensuring customer satisfaction, scheduling breaks, stocking and maintaining inventory on a daily basis Responsible for nightly paperwork and deposits as well as securing store Responsible for running shifts, ensuring customer satisfaction, scheduling breaks, stocking and maintaining inventory on a daily basis Responsible for nightly paperwork and deposits as well as securing store



Coca-Cola, Inc

• Mail Fulfillment Specialist

  • Aug 2004 - Aug 2005

  Proficiency with Coca-Cola's internal customer service system Responsible for completion of McDonald's customer service response in a timely manner Maintain inventory of all printed materials and goods SKILLS ServSafe Certified, Instructor Version, 95% 95 wpm typing Experience with various computer programs including MS Office, PowerPoint & positouch, Sage, Netsuite, QAD Proficiency with Coca-Cola's internal customer service system Responsible for completion of McDonald's customer service response in a timely manner Maintain inventory of all printed materials and goods SKILLS ServSafe Certified, Instructor Version, 95% 95 wpm typing Experience with various computer programs including MS Office, PowerPoint & positouch, Sage, Netsuite, QAD