Experience

Hawkeye Community College

• United States
• Higher Education
• 300 - 400 Employee

• Records Specialist

  • Oct 2015 - Present

  Analyze, evaluate and record prior educational experience of students: College, Military and Reverse Transfer Credit transcripts, etc. Develop and maintain transfer articulations in system & Transferology. Analyze students’ academic records to determine graduation eligibility. Advise students, faculty and staff about policies and procedures, as well as status, relating to graduation, transfer courses and academic progress. Maintain graduation records, process graduation and mail degrees, diplomas and certificates. Determine sufficiency of substitution and waivers and record exceptions to insure accuracy of the Program Evaluation/Degree Audit. Determine program honors, prepare official list of graduates for ceremony, and assist with coordination of graduation ceremony. Show less

• Financial Aid Advisor - Grants

  • Jul 2012 - Oct 2015

  Coordinated, analyzed, evaluated and processed Verification, Withdrawals and Return of Title IV funds, as well as conducted internal audits to ensure compliance with federal regulations. Created and updated all verification forms and documents as necessary. Awarded, processed and reconciled Pell Grant, FSEOG, State grant programs, sponsorships and scholarship funds with the Business Office, Iowa College Student Aid Commission and the Department of Education. Hired and trained student employees and/or business field experience students including coordinating daily job responsibilities. Show less

• Financial Aid Coordinator

  • Jul 2011 - Jun 2012

  Supervised the Financial Aid Specialist III and student employees. Coordinated the overall functions of the front office area and ensured accurate information was given to students, parents and others in person, on the phone, via email and/or text/chat in a timely, efficient manner. Effectively conveyed and interpreted applications for financial aid, financial aid regulations, and financial aid policies to staff, parents, and prospective students.



Kaplan University

• United States
• Higher Education
• 700 & Above Employee

• Financial Aid Processor

  • May 2010 - Jul 2011

  Responsible for the overall electronic processing of: Free Application for Federal Student Aid (FAFSA), Institutional Information Record (ISIR) Corrections, Pell and Direct Loan approval, origination and cancellations, as well as state and private alternative loans. Performed all verification and analyzed complicated professional judgments, while evaluating the accuracy of the documentation or information provided by the student. Prepared release forms and invoices to ensure timely payment of outside billing for TAA, Voc. Rehab and WIA. Show less

• Financial Aid Officer

  • Mar 2009 - Apr 2010

  Determined student FSA eligibility. Performed complex financial aid processes, such as creating estimated awards letters, clearing c-codes, dealing with overlapping loan periods, transfer credits, repackaging for a new award year, etc. Assisted students in all aspects of the financial aid process by delivering accurate, up-to-date information in a calm, polite, and professional manner. Answered complicated student financial aid questions accurately and provided support to students via email, phone and various other communication methods. Conducted Entrance and Exit Loan Counseling sessions. Show less

• Admissions Representative

  • Feb 2007 - Feb 2009

  Maintained consistent contact with current and prospective students, providing the highest level of customer service, while providing accurate and timely information regarding academic programs, application and enrollment procedures and requirements. Facilitated communication via email, phone, and in-person between Admissions, Financial Aid, Registration, and Academics & Administration for purposes of enhancing the admissions process and creating a positive team atmosphere between all departments. Show less