Experience

EPIC BOOST INC. (BOOST, INC.)

• United States
• 1 - 100 Employee

• Epic Boost Services

  • Aug 2021 - Present



Epic

• Brazil
• Graphic Design
• 1 - 100 Employee

• Quality Manager

  • Aug 2015 - Aug 2021

  - Founding member and lead tester of Epic's Behavioral Health product (est. 2018) [] Behavioral Health has been implemented by 116 health systems (22% of Epic customers), consisting of ~17,000 Outpatient Clinics and ~600 Hospitals, with 92 additional hospitals contracted to install [] Provided feedback on over 580 designs, consistently advocating for the end user [] Found and reported more than 2800 software issues in 6 years, 20% of which were usability-related- Coordinator and lead tester on a 16-month project across 7 teams with over 5000 developer hours logged [] Demoed new functionality to audiences of over 250 people, including international stakeholders- Executive Usability Facilitator: [] Facilitated over 100 studies for 25+ teams, going beyond the task questions to truly understand the users' perceptions, needs, and pain points [] Created 3 card sort studies and 1 task-based study, and worked with end users from multiple organizations to drive the design and development for core Behavioral Health functionality [] Led over 25 1-to-1 practice sessions to teach new employees how to facilitate usability studies- Helped diagnose and solve issues for over 40 organizations to ensure a high-quality user experience



Dynamic Kids

• United States

• Marketing Director

  • May 2014 - Aug 2014

  Designed and executed new company websiteEfficiently organized client information in Excel to expedite distribution of promotional materialIn charge of county billing, which required timely review of employee timesheets, communication with school districts, and composition of invoices Designed and executed new company websiteEfficiently organized client information in Excel to expedite distribution of promotional materialIn charge of county billing, which required timely review of employee timesheets, communication with school districts, and composition of invoices



Sustainable Shades, LLC

• Marketing Intern

  • May 2013 - Aug 2013

  Assisted in creation of client database and company brochure to increase sales of environmentally friendly window treatmentsOrganized sample room by target customer type to best match product lines to customer needs Assisted in creation of client database and company brochure to increase sales of environmentally friendly window treatmentsOrganized sample room by target customer type to best match product lines to customer needs



TPR Holdings LLC

• United States
• Manufacturing
• 1 - 100 Employee

• Public Relations and Social Media Intern

  • May 2012 - Aug 2012

  Designed and administered social media contests to advance awareness of three beauty brandsContacted broadcast media producers and web developers for brand placementManaged pitch collateral for new specialty beauty products, including on-deadline pitch letters, media follow-up requests and detailed multi-media releases Designed and administered social media contests to advance awareness of three beauty brandsContacted broadcast media producers and web developers for brand placementManaged pitch collateral for new specialty beauty products, including on-deadline pitch letters, media follow-up requests and detailed multi-media releases