Carrie Ingstad

Surgery Scheduler at Saint Vincent Hospital
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Billings Area

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Bio

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5.0

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Teri Whited

I worked with Carrie as a Policy Service Specialist II at Automobllie Club of Southern California. Carrie has always been conscientious, well organized and quick to learn new and complicated tasks. She is a considerate and dedicated team player. I have never known her to speak poorly of co-workers and she frequently organized birthday and award recognitions for her teammates. She is a dedicated worker and I have always seen her exceed her assigned tasks and goals. She has a strong work ethic. I believe that any employer would find her an excellent employee..

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Experience

    • Hospitals and Health Care
    • 500 - 600 Employee
    • Surgery Scheduler
      • Aug 2019 - Present

    • United States
    • Insurance
    • 700 & Above Employee
    • Account Manager
      • May 2017 - Aug 2019

    • United States
    • Insurance
    • 700 & Above Employee
    • Claims Representative
      • Feb 2013 - Nov 2014

    • United States
    • Real Estate
    • 1 - 100 Employee
    • Vendor Relations- Assignor
      • Jun 2012 - Feb 2013

    • United States
    • Insurance
    • 700 & Above Employee
    • Universal Agent
      • 2007 - 2012

      Responsible for Customer Service calls, Taking payments and explaining Insurance matters to the Customer, Claims reporting, extensive knowledge of California Insurance procedures and laws. Maintain complete records of interactions with customers and lien holders, while keeping the AHT to a minimum to help the next customer. Making outbound calls to make changes for insured’s while up selling and cross selling. Was the top sales rep in my department many times. Responsible for Customer Service calls, Taking payments and explaining Insurance matters to the Customer, Claims reporting, extensive knowledge of California Insurance procedures and laws. Maintain complete records of interactions with customers and lien holders, while keeping the AHT to a minimum to help the next customer. Making outbound calls to make changes for insured’s while up selling and cross selling. Was the top sales rep in my department many times.

    • United States
    • Retail
    • 1 - 100 Employee
    • Supervisor
      • Oct 2003 - Feb 2007

      Managed a team of 20 employees, with responsibilities for customer service calls, emails and customer feedback; Responsible for Customer Service, and to ensure Quality Control; Plan and conduct weekly team meetings, inform of current methods and procedures, build moral; Maintained complete records of all interactions involving positive and constructive feedback; Helped customers by taking orders, and control of escalated calls. Managed a team of 20 employees, with responsibilities for customer service calls, emails and customer feedback; Responsible for Customer Service, and to ensure Quality Control; Plan and conduct weekly team meetings, inform of current methods and procedures, build moral; Maintained complete records of all interactions involving positive and constructive feedback; Helped customers by taking orders, and control of escalated calls.

Education

  • Montana State University Billings
    2016 - 2020
  • Penn and Foster College
    Bachelor's degree, Business, Management, Marketing, and Related Support Services
    2010 - 2014
  • Bonita High School
    General, High School/Secondary Diplomas and Certificates
    1995 - 1999

Community

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