Experience

Warwickshire Police

• United Kingdom
• Law Enforcement
• 300 - 400 Employee

• Constable Assessor

  • Jun 2022 - Present

• Police Constable

  • Mar 2015 - Present



hyphen Workforce Solutions

• London, United Kingdom

• Programme Manager

  • Jan 2014 - Apr 2015



hyphen Recruitment Outsourcing

• Lloyds Banking Group

• Resource Manager - Group IT and Non - Group IT

  • Sep 2013 - Dec 2013



hyphen Workforce Solutions

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Service Manager - Group IT Operations and Non-Group IT

  • Sep 2011 - May 2013

  • As one of three Service Mangers, ran the end to end service for IT contract recruitment, sitting onsite at Lloyds Banking Group • Managed a team carrying out resourcing, renewals and on boarding, with over 1000 contractors onsite and vacancy requests peeking at over 500 at any one point, within my directorates alone• Worked closely with senior stakeholders to define the accounts needs and provide continuous service improvements• Met with senior Assignment and Hiring Managers to increase knowledge of the business and projects, and facilitate demand planning with suppliers• Manage 2 successful migrations, 1 of over 600 contractors as part of a structural reorganisations within the Bank directorate; working as part of the hyphen and Lloyds project team. This included extensive project planning, communication updates and extensive front and back office system updates. These significant changes required constant data validation and also problem solving for any unforeseen impact on data and therefore reporting to the client• Provide weekly reporting to the client on headcount, approvals and requirements• Create KPI and monthly Service Review packs to be presented to the client• As the largest hyphen onsite managed service, my team were the pilot study for the implementation of hyphen’s Lean Process Management Service. I worked closely with PWC consultants as part of a 7 week implementation of new processes to improve efficiency, capacity, client experience, account understanding and account costs. This was a high profile and also highly demanding implementation, currently being replicated across other accounts within the hyphen and Adecco group. • Developed team training plans for new starters and development plans for ongoing personal progress.• Working closely with finance, delivery, vetting and back office teams to provide a leaner service and improve communications, reducing errors and manual intervention. Show less

• Client Relationship Manager, Implementation Manager

  • Feb 2011 - Sep 2011

  • I was brought onto the account following the recent signing of a 3 year managed service agreement with Lloyds Banking Group. My main role was to develop the understanding of the hyphen service across the Bank, and improve hyphen visibility to maximise growth of the account.• Ran hyphen road shows across the country at various Lloyds sites, inviting key stakeholders and hiring managers to attend the service overview, and brief summary of the new end to end management system to be implemented• My role then changed significantly at the point of the full managed service implementation. 1400 contractors were migrated under the service and onto Peoplefluent in April 2011, and I was required to move onto the project team.• Worked closely with the onsite project managers to analyse data and coordinate teams to update incorrect information.• Focus on 3rd party management, liaising regularly with a large number of agencies, coordinating data amendments, reissuing of contracts and problem solving system issues resulting in payment delays.• Managing high pressured situations and dealing with conflicts and complaints on a regular basis. • Provided in depth training to new users either as suppliers or hiring managers, face to face, over the phone or by webinar. Show less



Elan IT - Is now part of Experis - Page shut down soon

• United Kingdom
• Staffing and Recruiting
• 200 - 300 Employee

• Account Manager

  • Sep 2006 - Mar 2011

  Capgemini Account Manager UK&I Capgemini Account Manager UK&I