Carrie Ford, PHR
Human Resources Manager at The Plaza at Clover Lake- Claim this Profile
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Bio
Credentials
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People Analytics
LinkedInMay, 2022- Oct, 2024 -
Certification Prep: Professional in Human Resources (PHR)®
LinkedInApr, 2022- Oct, 2024 -
Effective Listening
LinkedInApr, 2022- Oct, 2024 -
Human Resources: Building a Performance Management System
LinkedInApr, 2022- Oct, 2024 -
Master In-Demand Professional Soft Skills
LinkedInApr, 2022- Oct, 2024 -
Teamwork Foundations
LinkedInApr, 2022- Oct, 2024 -
Writing in Plain Language
LinkedInApr, 2022- Oct, 2024 -
Professional in Human Resources (PHR)
HRCISep, 2022- Oct, 2024 -
Associate Professional in Human Resources (aPHR)
HRCIJul, 2020- Oct, 2024
Experience
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The Plaza at Clover Lake
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Human Resources Manager
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Jun 2022 - Present
• Manage applicant hiring process for a 175 bed assisted living facility in accordance with state and facility regulations, updating pre employment processes to include online tracking and review, shortening time from application through onboarding from 14 to 7 days. • Improve and systemize monthly Quality Assurance and Compliance processes. • Maintain confidential correspondence, databases, spreadsheets, employee files and other HR related materials. • Responsible for employee file… Show more • Manage applicant hiring process for a 175 bed assisted living facility in accordance with state and facility regulations, updating pre employment processes to include online tracking and review, shortening time from application through onboarding from 14 to 7 days. • Improve and systemize monthly Quality Assurance and Compliance processes. • Maintain confidential correspondence, databases, spreadsheets, employee files and other HR related materials. • Responsible for employee file compliance including tracking of yearly health requirements and licensure. • Implement Google-doc based system for execution and tracking of annual compliance training, incorporating new initiatives such as Customer Service for Assisted Living. • Prepared bi-monthly wage analysis and prepared wage recommendations • Mediate employee relations issues including progressive discipline procedures. • Increase employee engagement through new initiatives and consistent execution of existing programs. Show less • Manage applicant hiring process for a 175 bed assisted living facility in accordance with state and facility regulations, updating pre employment processes to include online tracking and review, shortening time from application through onboarding from 14 to 7 days. • Improve and systemize monthly Quality Assurance and Compliance processes. • Maintain confidential correspondence, databases, spreadsheets, employee files and other HR related materials. • Responsible for employee file… Show more • Manage applicant hiring process for a 175 bed assisted living facility in accordance with state and facility regulations, updating pre employment processes to include online tracking and review, shortening time from application through onboarding from 14 to 7 days. • Improve and systemize monthly Quality Assurance and Compliance processes. • Maintain confidential correspondence, databases, spreadsheets, employee files and other HR related materials. • Responsible for employee file compliance including tracking of yearly health requirements and licensure. • Implement Google-doc based system for execution and tracking of annual compliance training, incorporating new initiatives such as Customer Service for Assisted Living. • Prepared bi-monthly wage analysis and prepared wage recommendations • Mediate employee relations issues including progressive discipline procedures. • Increase employee engagement through new initiatives and consistent execution of existing programs. Show less
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EverCare
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Australia
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Health, Wellness & Fitness
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1 - 100 Employee
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Jr Human Resources Generalist
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Jul 2020 - Jul 2022
• Manage applicant sourcing, prescreening and interview processes for three of lines of business within a growing non-profit community-based home health care agency, inclusive of clinical and administrative professionals, resulting in excess of 50 hires. Exceeded annual goal of 40 hires in 2021 with 46 new hires taken through onboarding. • Conduct onboarding activities inclusive of execution of all pre-hire paperwork including regulatory certification and exclusion validation, employment… Show more • Manage applicant sourcing, prescreening and interview processes for three of lines of business within a growing non-profit community-based home health care agency, inclusive of clinical and administrative professionals, resulting in excess of 50 hires. Exceeded annual goal of 40 hires in 2021 with 46 new hires taken through onboarding. • Conduct onboarding activities inclusive of execution of all pre-hire paperwork including regulatory certification and exclusion validation, employment verification, background checks, policy acknowledgement and clearance. • Serve as benefit administrator for organization - responsible for assisting employees with benefits elections, 403b rollovers, FMLA and PFL requests for an average company headcount of 125 administrators and clinicians. • Run all payroll activities for the organization. • Oversees annual compliance activities to support internal and external audits to ensure continued certification with NY State regulations for Managed Long-Term Care Plan, Certified Home Health Agency (CHAP certified) and adult Social Day program. • Maintains confidential correspondence, databases, spreadsheets, employee files and other HR related materials. • Responsible for employee file compliance including tracking of yearly health requirements and licensure, as well and execution of covid -19 policies, testing and reporting. Show less • Manage applicant sourcing, prescreening and interview processes for three of lines of business within a growing non-profit community-based home health care agency, inclusive of clinical and administrative professionals, resulting in excess of 50 hires. Exceeded annual goal of 40 hires in 2021 with 46 new hires taken through onboarding. • Conduct onboarding activities inclusive of execution of all pre-hire paperwork including regulatory certification and exclusion validation, employment… Show more • Manage applicant sourcing, prescreening and interview processes for three of lines of business within a growing non-profit community-based home health care agency, inclusive of clinical and administrative professionals, resulting in excess of 50 hires. Exceeded annual goal of 40 hires in 2021 with 46 new hires taken through onboarding. • Conduct onboarding activities inclusive of execution of all pre-hire paperwork including regulatory certification and exclusion validation, employment verification, background checks, policy acknowledgement and clearance. • Serve as benefit administrator for organization - responsible for assisting employees with benefits elections, 403b rollovers, FMLA and PFL requests for an average company headcount of 125 administrators and clinicians. • Run all payroll activities for the organization. • Oversees annual compliance activities to support internal and external audits to ensure continued certification with NY State regulations for Managed Long-Term Care Plan, Certified Home Health Agency (CHAP certified) and adult Social Day program. • Maintains confidential correspondence, databases, spreadsheets, employee files and other HR related materials. • Responsible for employee file compliance including tracking of yearly health requirements and licensure, as well and execution of covid -19 policies, testing and reporting. Show less
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Office Team/ Robert Half
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United States
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Individual and Family Services
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1 - 100 Employee
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Human Resources Assistant
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Feb 2020 - Jul 2020
Led projects as assigned by Vice President of Human Resources, including online research for policies and procedures, Iron Mountain records storage, and preparation of data for reporting to appropriate internal departments. • Drove applicant prescreen and interview processes for clinicians and administrators across three lines of business at a New York based home health care agency. • Responsible for ensuring employee file compliance including tracking of yearly health requirements and… Show more Led projects as assigned by Vice President of Human Resources, including online research for policies and procedures, Iron Mountain records storage, and preparation of data for reporting to appropriate internal departments. • Drove applicant prescreen and interview processes for clinicians and administrators across three lines of business at a New York based home health care agency. • Responsible for ensuring employee file compliance including tracking of yearly health requirements and licensure for a community-based non-profit home health care provider. • Oversaw execution of all pre-hire paperwork including employment verification, background checks, regulatory certification and exclusion reports for submission to Executive office prior to onboarding. Show less Led projects as assigned by Vice President of Human Resources, including online research for policies and procedures, Iron Mountain records storage, and preparation of data for reporting to appropriate internal departments. • Drove applicant prescreen and interview processes for clinicians and administrators across three lines of business at a New York based home health care agency. • Responsible for ensuring employee file compliance including tracking of yearly health requirements and… Show more Led projects as assigned by Vice President of Human Resources, including online research for policies and procedures, Iron Mountain records storage, and preparation of data for reporting to appropriate internal departments. • Drove applicant prescreen and interview processes for clinicians and administrators across three lines of business at a New York based home health care agency. • Responsible for ensuring employee file compliance including tracking of yearly health requirements and licensure for a community-based non-profit home health care provider. • Oversaw execution of all pre-hire paperwork including employment verification, background checks, regulatory certification and exclusion reports for submission to Executive office prior to onboarding. Show less
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Starbucks
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United States
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Retail
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700 & Above Employee
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Store Manager
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May 2014 - Dec 2019
Managed P&L of a $2.6 million location and ensured fiscal responsibility and increased profitability. • Directly responsible for hiring, orientation and onboarding at 2 high volume locations resulting in low turnover and increased employee job satisfaction. • Defined and optimized company-initiated training plans to successfully retrain existing staff in driving company standards and optimum performance resulting in improved alignment with company key initiatives. • Achieved increasing… Show more Managed P&L of a $2.6 million location and ensured fiscal responsibility and increased profitability. • Directly responsible for hiring, orientation and onboarding at 2 high volume locations resulting in low turnover and increased employee job satisfaction. • Defined and optimized company-initiated training plans to successfully retrain existing staff in driving company standards and optimum performance resulting in improved alignment with company key initiatives. • Achieved increasing customer satisfaction through communication, bias and compliance training, embracing community challenges, and outreach initiatives. • Developed and managed multiple events to increase community engagement including Coffee with a Cop, teen games night, and kindness projects connecting individual store results to organizational goals. • Defined and optimized employee engagement functions including weekly sales goals and results communication processes, individualized training plans for high-potential employees, and store-specific social media account to celebrate events and achievements. • Promoted 15 managers in 5 years and supported company growth by training external hires to Store Manager positions for multiple districts throughout New York and Connecticut. Show less Managed P&L of a $2.6 million location and ensured fiscal responsibility and increased profitability. • Directly responsible for hiring, orientation and onboarding at 2 high volume locations resulting in low turnover and increased employee job satisfaction. • Defined and optimized company-initiated training plans to successfully retrain existing staff in driving company standards and optimum performance resulting in improved alignment with company key initiatives. • Achieved increasing… Show more Managed P&L of a $2.6 million location and ensured fiscal responsibility and increased profitability. • Directly responsible for hiring, orientation and onboarding at 2 high volume locations resulting in low turnover and increased employee job satisfaction. • Defined and optimized company-initiated training plans to successfully retrain existing staff in driving company standards and optimum performance resulting in improved alignment with company key initiatives. • Achieved increasing customer satisfaction through communication, bias and compliance training, embracing community challenges, and outreach initiatives. • Developed and managed multiple events to increase community engagement including Coffee with a Cop, teen games night, and kindness projects connecting individual store results to organizational goals. • Defined and optimized employee engagement functions including weekly sales goals and results communication processes, individualized training plans for high-potential employees, and store-specific social media account to celebrate events and achievements. • Promoted 15 managers in 5 years and supported company growth by training external hires to Store Manager positions for multiple districts throughout New York and Connecticut. Show less
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Panera Bread
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United States
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Restaurants
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700 & Above Employee
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General Manager
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Mar 2003 - Apr 2014
Directly responsible for high volume restaurant with annual sales of $3.4 million while delivering strong profitability and company leading high operations ratings. Consistent year over year growth while delivering strong profitability (23.5% EBITDA). • Responsible for completion of all pre-hire, orientation and onboarding, including partnering new employees with certified trainers to ensure cultural fit and operational success for a staff of 55. • Facilitated Panera cultural onboarding… Show more Directly responsible for high volume restaurant with annual sales of $3.4 million while delivering strong profitability and company leading high operations ratings. Consistent year over year growth while delivering strong profitability (23.5% EBITDA). • Responsible for completion of all pre-hire, orientation and onboarding, including partnering new employees with certified trainers to ensure cultural fit and operational success for a staff of 55. • Facilitated Panera cultural onboarding program for new hires in addition to franchise development classes for Assistant Managers including Coaching & Counselling and Writing Personal Development Plans. • Optimized certification matrix and cross-training to manage effectiveness of employee training, leading to franchise-leading number of associate-level trainers. • Developed & promoted 2 General Managers, 3 Assistant Managers and 7 Shift Supervisors. To support company-wide expansion goals. • Achieved Platinum Level One Ops in 2012 and 2011 and SFA Level 3 Ops 2007 through 2010. Show less Directly responsible for high volume restaurant with annual sales of $3.4 million while delivering strong profitability and company leading high operations ratings. Consistent year over year growth while delivering strong profitability (23.5% EBITDA). • Responsible for completion of all pre-hire, orientation and onboarding, including partnering new employees with certified trainers to ensure cultural fit and operational success for a staff of 55. • Facilitated Panera cultural onboarding… Show more Directly responsible for high volume restaurant with annual sales of $3.4 million while delivering strong profitability and company leading high operations ratings. Consistent year over year growth while delivering strong profitability (23.5% EBITDA). • Responsible for completion of all pre-hire, orientation and onboarding, including partnering new employees with certified trainers to ensure cultural fit and operational success for a staff of 55. • Facilitated Panera cultural onboarding program for new hires in addition to franchise development classes for Assistant Managers including Coaching & Counselling and Writing Personal Development Plans. • Optimized certification matrix and cross-training to manage effectiveness of employee training, leading to franchise-leading number of associate-level trainers. • Developed & promoted 2 General Managers, 3 Assistant Managers and 7 Shift Supervisors. To support company-wide expansion goals. • Achieved Platinum Level One Ops in 2012 and 2011 and SFA Level 3 Ops 2007 through 2010. Show less
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Barnes & Noble, Inc.
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United States
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Retail
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700 & Above Employee
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Assistant Manager, Operations
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Jun 1995 - Mar 1999
Responsible for interviewing, hiring and payroll for a mid-sized retail location. • Evaluated and managed in-store merchandising and ongoing customer service training. • Executed in-store communications systems for booksellers and ensured follow-up on company initiatives. • Aided in the training of new staff and transition for store relocation including the addition of a café. • Informed staff about upcoming new releases and hot-list items to increase team ability to effectively… Show more Responsible for interviewing, hiring and payroll for a mid-sized retail location. • Evaluated and managed in-store merchandising and ongoing customer service training. • Executed in-store communications systems for booksellers and ensured follow-up on company initiatives. • Aided in the training of new staff and transition for store relocation including the addition of a café. • Informed staff about upcoming new releases and hot-list items to increase team ability to effectively assist customers. • Responsible for opening or closing manager duties including ensuring cash handling policies were in alignment Show less Responsible for interviewing, hiring and payroll for a mid-sized retail location. • Evaluated and managed in-store merchandising and ongoing customer service training. • Executed in-store communications systems for booksellers and ensured follow-up on company initiatives. • Aided in the training of new staff and transition for store relocation including the addition of a café. • Informed staff about upcoming new releases and hot-list items to increase team ability to effectively… Show more Responsible for interviewing, hiring and payroll for a mid-sized retail location. • Evaluated and managed in-store merchandising and ongoing customer service training. • Executed in-store communications systems for booksellers and ensured follow-up on company initiatives. • Aided in the training of new staff and transition for store relocation including the addition of a café. • Informed staff about upcoming new releases and hot-list items to increase team ability to effectively assist customers. • Responsible for opening or closing manager duties including ensuring cash handling policies were in alignment Show less
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Front Of House Manager/Volunteer Coordinator
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May 1995 - Apr 1997
Hired and trained all front of house staff for professional theatre in residence at Boston University to provide a special and consistent experience for theatre patrons. • Coordinated concessions management, gift shop operations, security and interactions with up to 825 theatre patrons each performance. Ensured any ticket holder issues were resolved leading to customer satisfaction. • Trained, scheduled and supervised over 500 volunteers to staff multiple professional theatre performances… Show more Hired and trained all front of house staff for professional theatre in residence at Boston University to provide a special and consistent experience for theatre patrons. • Coordinated concessions management, gift shop operations, security and interactions with up to 825 theatre patrons each performance. Ensured any ticket holder issues were resolved leading to customer satisfaction. • Trained, scheduled and supervised over 500 volunteers to staff multiple professional theatre performances and to ensure a welcoming and personalized experience for ticket holders and subscription members. • Facilitated communication between ticket office and talent management. Show less Hired and trained all front of house staff for professional theatre in residence at Boston University to provide a special and consistent experience for theatre patrons. • Coordinated concessions management, gift shop operations, security and interactions with up to 825 theatre patrons each performance. Ensured any ticket holder issues were resolved leading to customer satisfaction. • Trained, scheduled and supervised over 500 volunteers to staff multiple professional theatre performances… Show more Hired and trained all front of house staff for professional theatre in residence at Boston University to provide a special and consistent experience for theatre patrons. • Coordinated concessions management, gift shop operations, security and interactions with up to 825 theatre patrons each performance. Ensured any ticket holder issues were resolved leading to customer satisfaction. • Trained, scheduled and supervised over 500 volunteers to staff multiple professional theatre performances and to ensure a welcoming and personalized experience for ticket holders and subscription members. • Facilitated communication between ticket office and talent management. Show less
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The Children's Theater Company
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United States
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Theater Companies
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National Tour Coordinator, Assistant Stage Manager
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Aug 1992 - Apr 1995
Assistant Stage Manager, August 1992-September 1994. Scheduling and running of rehearsals, communication with technical departments, supervision of case and crew during rehearsals and performance. National Tour Coordinator, September 1994-April 1995. Direct supervision of all case and crew members, dealings with representatives of performance sites, making sure contracts were being met, booking of all hotels, coordinating travel routes, budgets and per diem management. Assistant Stage Manager, August 1992-September 1994. Scheduling and running of rehearsals, communication with technical departments, supervision of case and crew during rehearsals and performance. National Tour Coordinator, September 1994-April 1995. Direct supervision of all case and crew members, dealings with representatives of performance sites, making sure contracts were being met, booking of all hotels, coordinating travel routes, budgets and per diem management.
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Education
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1988 - 1992
Boston University
Bachelor of Fine Arts - BFA, Stage Management/Theatre
Community
