Experience

i2G Systems

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Coordinator

  • Feb 2023 - Present

  Plymouth, Michigan, United States



Resideo

• Belgium
• Real Estate
• 1 - 100 Employee

• Inside Sales Representative

  • Aug 2021 - Apr 2023

  United States



Chet's Cleaning, Inc.

• United States
• Consumer Services
• 1 - 100 Employee

• Assistant Office Manager

  • Jan 2020 - Jul 2021

  Madison Heights, Michigan, United States Assisting office manager with payroll, hiring, and team building. New scheduling software rollout training. Helping customers who are bringing in home goods for cleaning, addressing concerns, getting checked in to ensure proper cleaning process is implemented. Answering incoming calls and getting clients set up for cleaning appts. Making sure logistically sound to save company resources. Helping technicians schedule appts while on site. Getting paperwork and jobs put together… Show more Assisting office manager with payroll, hiring, and team building. New scheduling software rollout training. Helping customers who are bringing in home goods for cleaning, addressing concerns, getting checked in to ensure proper cleaning process is implemented. Answering incoming calls and getting clients set up for cleaning appts. Making sure logistically sound to save company resources. Helping technicians schedule appts while on site. Getting paperwork and jobs put together for technicians for next days appts. Show less



Micro Center

• United States
• Retail
• 700 & Above Employee

• Front End Supervisor

  • Apr 2014 - Jan 2020

  Madison Heights, Michigan MAJOR RESPONSIBILITIES: -Ensure all customer service issues are resolved in a timely manner and in alignment with company policy. -Assist in staffing, orientation and training of Store Office Associates and Customer Service Representatives. -Schedule front end associates to ensure proper store coverage. -Train and coach associates on how to set goals and meet them. -Train associates on how to increase their earning potential. -Offer solutions that mutually benefit the… Show more MAJOR RESPONSIBILITIES: -Ensure all customer service issues are resolved in a timely manner and in alignment with company policy. -Assist in staffing, orientation and training of Store Office Associates and Customer Service Representatives. -Schedule front end associates to ensure proper store coverage. -Train and coach associates on how to set goals and meet them. -Train associates on how to increase their earning potential. -Offer solutions that mutually benefit the customer and the company when conflicts arise. -Ensure that all store office functions are being completed accurately and in a timely manner. -Support loss prevention program. -Perform other duties and tasks as may be assigned.

• Store Office/Front End Lead

  • Sep 2013 - Apr 2014

  Madison Heights, MI Cash reconciliation, prepare daily deposits, gather paperwork from new credit card accts-tax exempt accts. Supervision of front end CSRs including training, and encouragement in meeting daily goals. Monitoring customer flow in each section of the front end. including web order pick up, service, returns, and checkouts. The movement of CSRs in order to maintain timely customer service in each area. Resolution of customer complaints and concerns.

• Customer Service Representative

  • Jul 2013 - Sep 2013

  Madison Heights, MI MAJOR RESPONSIBILITIES: -Provide superior customer service when assisting customers at the point of sale/checkout area. -Process outgoing merchandise by completing credit and cash transactions. -Obtain accurate name, address and email capture of Micro Center customers. -Maintain the department by ensuring a clean work area and properly participating in opening and closing procedures. -Support store operations by maintaining loss prevention awareness, assisting with store… Show more MAJOR RESPONSIBILITIES: -Provide superior customer service when assisting customers at the point of sale/checkout area. -Process outgoing merchandise by completing credit and cash transactions. -Obtain accurate name, address and email capture of Micro Center customers. -Maintain the department by ensuring a clean work area and properly participating in opening and closing procedures. -Support store operations by maintaining loss prevention awareness, assisting with store office activities and helping to prepare for and conduct physical inventory.



LME Resources, LLC

• Recruiter

  • Sep 2014 - Feb 2015

  Dearborn, MI Responsible for full life-cycle recruiting including sourcing, interviewing, testing and recommending applications for open positions. The positions are primarily in the Manufacturing and Engineering fields.



Michigan Financial Companies

• United States
• Financial Services
• 1 - 100 Employee

• Administrative Assistant (part time)

  • Aug 2010 - Aug 2013

  Plymouth, Michigan Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. Contact clients periodically to set up review appointments and invite to special events held by the Executive Director of Financial Planning.



Risen Christ Lutheran Church

• United States
• Religious Institutions

• Administrative Assistant

  • Feb 2013 - Jul 2013

  Plymouth, Michigan • Preparation of all publications for weekly worship services, including PowerPoint presentations, worship bulletins, and announcements. • Accurate recording of weekly worship attendance and maintaining congregational records. • Ordering of office supplies, answering incoming calls, assisting congregational members and guests.



Avon

• Personal Care Product Manufacturing
• 700 & Above Employee

• Training Leader

  • May 2012 - May 2013

  Southeast Michigan Recruit, Train, and Develop new Avon representatives. Including but not limited to: Sales training techniques, how to use Avon's internet tools, and how to become a leadership representative.

• Independent Sales & Leadership Representative

  • Nov 2011 - May 2013

  Eastpointe, Michigan Direct selling of beauty, household, and jewelry products to consumers. Prospecting, training, and mentoring of new representatives. Fund raising events for charities, schools, organizations, and churches.



Thrivent Financial for Lutherans

• United States
• Insurance

• Office Professional

  • Mar 2010 - Dec 2010

  Walled Lake, MI Perform general office duties, such as ordering supplies, maintaining records management and answering calls. Made sure marketing materials were current and organized. Contacted existing clients by telephone in order to set appointments for review of policies.



English Gardens

• United States
• Retail
• 1 - 100 Employee

• Manager/keyholder

  • May 2002 - Dec 2009

  Eastpointe, MI Collaborated with General Manager and Department Sales Manager to operate and execute day to day activities of a retail garden center. Assigned, trained, and monitored new employees in specific areas. Reviewed inventory and sales reports to determine where to place resources in order to maximize sales. Reconciliation of sales vs. cash at end of shift. Customer service. Encouraged a "team" atmosphere among employees and co-workers. Developed merchandising plans for floral department and… Show more Collaborated with General Manager and Department Sales Manager to operate and execute day to day activities of a retail garden center. Assigned, trained, and monitored new employees in specific areas. Reviewed inventory and sales reports to determine where to place resources in order to maximize sales. Reconciliation of sales vs. cash at end of shift. Customer service. Encouraged a "team" atmosphere among employees and co-workers. Developed merchandising plans for floral department and Christmas merchandise. Show less