Experience

Wings Financial Credit Union

• United States
• Banking
• 100 - 200 Employee

• IT Manager - End User Services

  • Nov 2022 - Present

  • Manages the end user services team which includes the IT Help Desk, System Technicians, and System Admin to include user provisioning and application access. • Manages projects to include equipment lifecycle, desktop owned applications upgrades and implementation of new innovative technologies. • Manages the desktop platform utilizing various tools such as Microsoft Endpoint Configuration • Manager (MECM), Microsoft Intune, Patch My PC, Tenable, and various other security and support tools. • Works closely with a variety of businesses to provide solutions that align with their objectives. • Manages the ITSM system which facilitates Incident/Service Request, Knowledge Management and Problem Management functions. Designs and manages metrics to track service delivery and coordinates efforts to improve customer satisfaction. • Establishes and maintains an IT budget for IT Operating Expenses which includes software licensing, subscriptions, maintenance, and IT equipment purchases Show less



Mystic Lake Casino Hotel

• United States
• Gambling Facilities and Casinos
• 700 & Above Employee

• IT Client Technology Services Manager

  • Jul 2008 - Nov 2022

  • Lead a team of 28 staff across three support levels (Specialists, Analysts, Engineers) providing sole 24x7 IT service to the Enterprise and Tribal Operations.• Manages large projects to include equipment lifecycle, application upgrades and implementation of new innovative technologies throughout the enterprise.• Manages the desktop security platform utilizing various tools such as Microsoft Endpoint Configuration Manager (MECM), Microsoft Defender, Microsoft Intune, SharePoint Online, Apple Business Manager, and MAC management through JAMF.• Works directly with business leaders on incident mitigation, improvements, and new solution development.• Works closely with a variety of businesses (ex. retail, government, public safety, health, casino, and hospitality) to provide solutions that align with their objectives.• Establishes communication flows for prompt notifications to the business surrounding environment changes, outages, and incidents.• Manages the ITSM system which facilitates all CMDB, Incident/Service Request, Change Management, and Problem Management functions. Designs and manages metrics to track service delivery and coordinates efforts to improve customer satisfaction.• Establishes and maintains a multimillion-dollar IT budget for IT Operating Expenses and Capital Expenses including all software licensing, subscriptions, maintenance, and IT equipment purchases.• Manages compliance requirements for PCI, HIPAA, and Casino gaming regulations. Show less

• IT Operations Supervisor

  • Jun 2007 - Jul 2008

  • Lead a level II technical support team providing 24/7 service and support to the Enterprise and Tribal Operations. • Managed lifecycle replacements for all client equipment, set hardware standards, and introduced new innovative technologies throughout the Enterprise and Tribal Operations. • Works directly with business leaders on incident mitigation, improvements, and new solution development.



Carver County Government Center

• Assistant IT Director

  • May 2000 - Jun 2007

  • Direct a technical team of 7 responsible for all areas of technology for the County to include hiring, training, assigning work, developing expertise levels, team building, and performance evaluations.• Responsible for managing all areas of technology for the County to includes website (internet/intranet), AS/400, desktop support, 600-user network to include Windows Server 2000/2003, SQL and Exchange, telecommunications, network infrastructure (Cisco Routers and Switches), and security (Cisco PIX). Oversee other areas in IT to include Document Imaging/Records Management and GIS.• Maintained hands on role while performing Business Analyst functions, Project Management functions, and high-level technical support when needed.• Established standards and policies to ensure a sound and reliable technical infrastructure.• Project managed all large projects to include research, planning, designing, vendor contacts, implementation, and documentation (Citrix Metaframe / NetApp / Blackberry / Cisco / Helpstar / VMWare).• Assists with department leadership, technology strategic planning, budgeting, system security, and project planning.• Responsible for establishing strong partner relationships with various County departments to assist them with their technology needs and assist with technology decisions to improve efficiencies and enhance productivity. Show less

• IS Supervisor

  • Mar 1993 - May 2000

  • Supervise a team of three desktop/network support specialists and two clerical staff to include hiring, training, assigning work, developing expertise levels and performance evaluations.• Responsible for identifying uses of electronic and telecommunications equipment to include both hardware and software which resulted in the overall objectives of cost containment and productivity improvements.• Responsible for setting standards on the infrastructure, networks, desktops/notebooks, and all hardware and software for the County.• Responsible for all the Network Engineering activities on the County’s network to include the hardware and software as well as installations, backups, maintenance, upgrades, and security. Show less