Experience

Frank T. Ross
• Canada
• Chemical Manufacturing
• Order Processor and Customer Service

  • Oct 2007 - Present


John Bead Corporation

• Canada
• Luxury Goods & Jewelry
• 1 - 100 Employee

• Supervisor/Sales Representative

  • Sep 2002 - May 2006

  Supervised, managed and trained staff. Proven ability to manage staff, develop and oversee operating budgets, communicate with other departments and executive management to ensure goals are met. Provided prompt, courteous service often ending in a sale. Supervised, managed and trained staff. Proven ability to manage staff, develop and oversee operating budgets, communicate with other departments and executive management to ensure goals are met. Provided prompt, courteous service often ending in a sale.

• Customer Service Rep/Purchasing Assistant and Inventory Control

  • Feb 1998 - Sep 2001

  Answered phones, greeted and assisted customers, handled general administrative duties such as filing, faxing, mailing, e-mailing and typing. Consistantly provided top quality service, receiving commendations from customers and management which lead to a promotion. Assisting customers in finding and ensuring them with knowledge of the product. Cultivated client relationships, increasing customer satisfaction and repeat sales. Prepared and placed purchase orders. Negotiated purchase orders for all materials. Established good working relationships with vendors through personal and telephone contact. Checked prices and approved invoices on purchase orders, scheduled delivery dates. Issuing receipts, kept track of inventory controls, received product and entered into system. Show less