Adoption Specialist

• Feb 2020 - Present

Program Coordinator

• Aug 2017 - Dec 2019

Paralegal

• Jun 2016 - Aug 2017

Screen victims of intimate partner violence for legal services, assess safety, court accompaniment, referrals and advocacy.

Restitution Coordinator

• Aug 2013 - Jun 2016

Criminal Court, Restitution Coordinator

Intake Specialist, Rape Crisis Advocate

• Mar 2010 - Jul 2013

CRM Training

• 2007 - 2008

Delivered on-site CRM classes for sales staff of large national organization (100% travel). Developed CRM curriculum and delivered workshops, both live and web-based, for NYC-based organization. Delivered on-site CRM classes for sales staff of large national organization (100% travel). Developed CRM curriculum and delivered workshops, both live and web-based, for NYC-based organization.

Help Desk Manager

• 2006 - 2007

Day to day management and operation of the Information Technology Help Desk for national, 10 office, 750+ attorney law practice. Day to day management and operation of the Information Technology Help Desk for national, 10 office, 750+ attorney law practice.

Event Coordinator

• 2005 - 2006

Procured venues, marketed, advertised, promoted, and facilitated events for national speed-dating/on-line dating services company. Procured venues, marketed, advertised, promoted, and facilitated events for national speed-dating/on-line dating services company.

Real Estate Agent

• 2002 - 2006

Full-service real estate agent representing both sellers and buyers in all aspects of the real estate transaction. Full-service real estate agent representing both sellers and buyers in all aspects of the real estate transaction.

Help Desk / Training Manager

• 1996 - 2002

Created and managed the firmwide help desk support and training services for multiple-office, 200+ attorney law practice. Executed all facets of client service, including service level management, support policies and procedures, curriculum development, employee skills assessment and new technology testing and roll-out. Created and managed the firmwide help desk support and training services for multiple-office, 200+ attorney law practice. Executed all facets of client service, including service level management, support policies and procedures, curriculum development, employee skills assessment and new technology testing and roll-out.

Software Training and Support

• 1993 - 1996

Delivered customized Windows and Macintosh software training and support to various training vendors and corporate clients in the legal and financial services industries. Delivered customized Windows and Macintosh software training and support to various training vendors and corporate clients in the legal and financial services industries.

Training Specialist / Employee Relations Specialist

• 1986 - 1993

Developed and delivered technical, professional development and industry-related training programs to all levels of the global organization. Administered various employee service programs. Conducted exit interviews and assisted in conflict resolution between employees and management. Developed and delivered technical, professional development and industry-related training programs to all levels of the global organization. Administered various employee service programs. Conducted exit interviews and assisted in conflict resolution between employees and management.